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Customer Service Manager Jobs in Baltimore, MD (NOW HIRING)

Mazzella Companies

Service Manager

Baltimore, MD · On-site

$75K - $115K/yr

As a Service Manager, you will supervise and inspire our team to maintain high service standards ... Oversee the accomplishment of all service work contracted with customers while maintaining company ...

Orkin

Service Manager

Columbia, MD · On-site

$65 - $75/hr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Lanham, MD · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Bowie, MD · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Odenton, MD

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

Orkin

Service Manager

Columbia, MD

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

EquipmentShare

Service Manager

Odenton, MD · On-site

$75K - $95K/yr

We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Odenton, MD

$75K - $95K/yr

We're hiring a Service Manager at our rental facility in Odenton, MD , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Redner's

Customer Service Representative

Joppa, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt COMPENSATION: * $15 - $18 per hour * Sunday $1 premium JOB SUMMARY: To provide and ...

Redner's

Customer Service Representative

Bel Air, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt COMPENSATION: * $15 - $18 per hour * Sunday $1 premium JOB SUMMARY: To provide and ...

Redner's

Customer Service Representative

Baltimore, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the ...

Redner's

Customer Service Representative

Chestertown, MD · On-site

$15 - $18/hr

Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt COMPENSATION: * $15 - $18 per hour * Sunday $1 premium JOB SUMMARY: To provide and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Baltimore, MD

Customer Service Manager information

See Baltimore, MD salary details

$24.3K

$57.6K

$100.4K

How much do customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer service manager in Baltimore, MD is $57,629.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Baltimore, MD?

The most popular types of Customer Service jobs in Baltimore, MD are:

What are popular job titles related to Customer Service Manager jobs in Baltimore, MD?

For Customer Service Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Service Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Service Manager jobs?

Cities near Baltimore, MD with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,629 per year, or $27.7 per hour.

Service Manager

Mazzella Companies

Baltimore, MD • On-site

$75K - $115K/yr

Full-time

Re-posted 5 days ago

Mazzella Companies rating

7.4

Company rating: 7.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description
Are you a dynamic leader with a passion for optimizing operations and driving results? We're looking for a dedicated Service Manager to oversee our service branch and lead it to new heights. In this role, you will be responsible for enhancing field productivity, managing schedules to maximize efficiency, and developing and implementing crane service budgets. You'll also focus on growing our crane inspection contract base while effectively managing costs. As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package, opportunities for professional development, and a role where you can make a significant impact on our company's success.
Requirements
  • Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
  • Develop and implement the crane service budgets
  • Proactively grows service location's crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
  • Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
  • Determine staffing requirements based primarily on the labor utilization rate
  • Supervise all department personnel
  • Assist with the follow up on active service and inspection repair quotes
  • Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
  • Assist with sales initiatives, account sales and technical expertise
  • Provide instruction and training to employees as required
  • Ensure all personnel are in compliance with safety regulations including OSHA guidelines
  • Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
  • Provides sales support to maintain or grow existing customer relationships and gain new customers
  • Monitor employee and technicians' work time for payroll
  • Complete performance reviews, develops and manages employees
  • Authorize all expenditures handled directly by the service
  • Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
  • Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
  • Assist Service Writers understanding completed inspection reports to formulate quotes
  • Perform other duties as assigned

Education
A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.
Experience & Skills
  • 4 years experience involving administrative, customer service or technical environment
  • Expert knowledge of the crane service industry
  • Strong time-management skills
  • Exceptional decision-making skills
  • Effective strategic management skills
  • Exceptional communication skills
  • Ability to plan and delegate
  • Ability to devise strategic planning
  • Ability to divide a task into subtasks and delegate them to their team members
  • Must successfully complete a criminal background check, physical, drug screen, and E-verify

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