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Customer Service Manager Jobs in Azle, TX (NOW HIRING)

DHL

Customer Service Manager

Roanoke, TX · On-site

$70K - $98K/yr

Customer Service Manager ?The Customer Service Manager role has a national salary range of $70,000 - $98,000. For roles within California the range is $75,000 - $104,000 and Washington is $81,000 ...

DPDHL

Customer Service Manager

Roanoke, TX · On-site

$70K - $98K/yr

The Customer Service Manager role has a national salary range of $70,000 - $98,000. For roles within California the range is $75,000 - $104,000 and Washington is $81,000 - $104,000. DHL Supply Chain ...

WestRock

Mgr I, Customer Service

Fort Worth, TX · On-site

As a Customer Service Manager (CSM), you will function as a critical liaison between the customer, sales, and production operations teams. As a Customer Service Manager (CSM), you will simultaneously ...

ASCO Equipment

Service Manager

Fort Worth, TX

Service Manager DFW Area - Management / Full-Time / On-Site At ASCO, our motto is "We're On It ... The ideal candidate will bring exceptional customer service skills, a passion for driving revenue ...

Gilchrist Automotive

Service Manager

Weatherford, TX · On-site

The ideal candidate will have a proven track record of managing a successful service department, with a focus on customer satisfaction and profitability. The Service Manager will be responsible for ...

Sprouts Farmers Market

Service Manager

Bedford, TX · On-site

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

EquipmentShare

Service Manager

Fort Worth, TX · On-site

We're hiring a Service Manager at our retail facility in Fort Worth, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Fort Worth, TX · On-site

We're hiring a Service Manager at our retail facility in Fort Worth, TX, and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Morgan Properties

Service Manager

Bedford, TX · On-site

$70K - $75K/yr

Lead the Way - Become the Service Manager Who Makes a Difference! Are you a dynamic leader ... A passion for delivering outstanding customer service and upholding high standards of quality.

Richardson Bike Mart

Service Manager

Fort Worth, TX · On-site

$40K - $55K/yr

Coordinates the intake process for customer bikes, ensuring a seamless experience. * Mentors a team of service technicians to deliver high-quality repairs. * Effectively delegates tasks to meet ...

Bottom Line Equipment

Service Manager

Aledo, TX · On-site

We are continually focusing on exceeding the rental, sales and service needs of our customers ... Family Owned- 20 years in business operating in Texas & Louisiana The Service Manager oversee all ...

Whaley Foodservice

SERVICE MANAGER

Fort Worth, TX · On-site

Respond directly to customers and factories regarding service related issues. * Provide technical ... In Area Managers absence, assume responsibility for daily branch operations. * Be available to ...

Whaley Foodservice

SERVICE MANAGER

Fort Worth, TX · On-site

Respond directly to customers and factories regarding service related issues. * Provide technical ... In Area Managers absence, assume responsibility for daily branch operations. * Be available to ...

Whaley Foodservice

SERVICE MANAGER

Fort Worth, TX · On-site

Respond directly to customers and factories regarding service related issues. * Provide technical ... In Area Managers absence, assume responsibility for daily branch operations. * Be available to ...

Bottom Line Equipment

Service Manager

Aledo, TX

We are continually focusing on exceeding the rental, sales and service needs of our customers ... Family Owned- 20 years in business operating in Texas & Louisiana The Service Manager oversee all ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Azle, TX

Customer Service Manager information

See Azle, TX salary details

$21.4K

$50.6K

$88K

How much do customer service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer service manager in Azle, TX is $50,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Azle, TX? The most popular types of Customer Service jobs in Azle, TX are:
What job categories do people searching Customer Service Manager jobs in Azle, TX look for? The top searched job categories for Customer Service Manager jobs in Azle, TX are:
What cities near Azle, TX are hiring for Customer Service Manager jobs? Cities near Azle, TX with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Azle, TX as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $50,554 per year, or $24.3 per hour.
Customer Service Manager

Customer Service Manager

DHL

Roanoke, TX • On-site

$70K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 320 frontline employees who took The Breakroom Quiz

37th of 64 rated delivery companies

Job description

Customer Service Manager
?The Customer Service Manager role has a national salary range of $70,000 - $98,000.
For roles within California the range is $75,000 - $104,000 and Washington is $81,000 - $104,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.
DHL Supply Chain is a world-class company, and we hire world-class people. People who aren't afraid to work hard - in fact, people who want to work hard.
Job Description
Functions as the liaison between the customer and site operational management and resolves issues for the customer. Achieves balance between customer requirements and DHL Supply Chain's needs. Functions as the main interface to the customer and helps in maintaining a good relationship with the customer. Champions and monitors customer satisfaction.
• Ensure customer contract requirements are administered as applicable within the Customer Service staff
• Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction
• Report on key support areas of account performance
• Develop/implement corrective action plans as necessary
• Develop department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives
• Participate in on-site management team meetings and account / site / customer committee meetings
• Ensures execution of CIP workshop action plans, projects and best practice sharing
Required Education and Experience
• Bachelor's degree or equivalent experience, preferred
• 2-4 years of experience in a management position, required
• 1-3 years of experience in the logistics industry, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.

What DHL employees say

Pay

Benefits

Hours and flexibility

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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