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Customer Service Manager Jobs in Alabaster, AL (NOW HIRING)

Texas Roadhouse

Service Manager

Pelham, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Pelham, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Alabaster, AL

Customer Service Manager information

See Alabaster, AL salary details

$20.8K

$49.4K

$85.9K

How much do customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service manager in Alabaster, AL is $49,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Alabaster, AL?

The most popular types of Customer Service jobs in Alabaster, AL are:

What are popular job titles related to Customer Service Manager jobs in Alabaster, AL?

For Customer Service Manager jobs in Alabaster, AL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Alabaster, AL look for?

The top searched job categories for Customer Service Manager jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Customer Service Manager jobs?

Cities near Alabaster, AL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Alabaster, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,350 per year, or $23.7 per hour.

SERVICE MANAGER

ARLINGTON PROPERTIES LLC

Birmingham, AL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Arlington Properties rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

234th of 252 rated facilities management

Job description

Be the Backbone of the Community – Join Arlington Properties as a Service Manager

Do you take pride in solving problems, leading a team, and keeping things running like clockwork? At Arlington Properties, we’re looking for a hands-on, proactive Service Manager who’s ready to step into a key leadership role and make a real impact in one of our communities.

As Service Manager, you won’t just maintain a property—you’ll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water running, and the service requests completed—on time and with care.

What You’ll Do
  • Lead, train, and inspire the on-site maintenance team
  • Manage all aspects of apartment maintenance—from HVAC and plumbing to carpentry, painting, and appliance repair
  • Ensure service requests are completed within 24 hours (our gold standard!)
  • Prepare market-ready apartments within 3–5 days
  • Keep detailed maintenance logs, manage inventory, and maintain equipment
  • Monitor preventative maintenance programs and property inspections
  • Coordinate with the Community Manager on budgeting, project planning, and vendor relations
  • Uphold safety protocols and ensure compliance with Fair Housing standards
  • Provide on-call emergency response (rotating schedule)
Why You'll Love It Here
  • Your work matters. You keep the community functioning and residents happy.
  • Your voice is heard. You’re trusted to lead and contribute ideas.
  • You’re part of a team. We succeed together, and we support each other.
What’s in It for You – Benefits
  • Competitive pay + performance-based bonuses
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and holidays
  • Employee rent discounts (where applicable)
  • Ongoing training and career development
What We’re Looking For
  • High school diploma or equivalent
  • 3+ years of hands-on maintenance experience (HVAC, electrical, plumbing, carpentry, etc.)
  • Prior supervisory or team lead experience preferred
  • Excellent communication and organizational skills
  • Ability to prioritize, delegate, and respond to service needs efficiently
  • EPA or CFC certification required
  • Valid driver’s license, auto insurance, and clean driving record
  • Comfortable working in all weather conditions and physically capable of lifting up to 100 lbs
  • Available to work a flexible schedule, including weekends and on-call shifts
Who We Are

Arlington Properties is a respected property management company known for our commitment to quality, community, and taking care of the people who make our properties thrive—our residents and our teams.

Ready to take charge, lead with confidence, and build something great every day? Apply now to become a Service Manager with Arlington Properties.

Arlington Properties is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the application and hiring process.

#INDSM

What Arlington Properties employees say

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