Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager ...
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager ...
Customer Service Manager
Birmingham, AL · On-site
$70K/yr
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent ...
Customer Service Manager
Birmingham, AL · On-site
$70K/yr
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent ...
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
Quick apply
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
Service Manager
Birmingham, AL · On-site
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
Service Manager
Birmingham, AL · On-site
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
Service Manager
Birmingham, AL · On-site
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
Quick apply
Service Manager
Birmingham, AL · On-site
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... The Service Manager will plan and direct the work of the Service Coordinators and Service ...
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
Service Manager
Birmingham, AL · On-site
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
Service Manager
Birmingham, AL · On-site
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
Service Manager
Birmingham, AL · On-site
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
Quick apply
Service Manager
Birmingham, AL · On-site
The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Mountain Brook, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Customer Service Manager - State Farm Agent Team Member
Birmingham, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Quick apply
Customer Service Manager - State Farm Agent Team Member
Birmingham, AL · On-site
$50K - $75K/yr
As a Service and Office Manager with Amy Gardner State Farm you will provide exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail ...
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Quick apply
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Service Manager
Birmingham, AL · On-site
Youll work closely with the Branch Manager to ensure quality service, technician development, and customer satisfaction . This role includes running a route 34 days per week . Minimum Qualifications
Service Manager
Birmingham, AL · On-site
Youll work closely with the Branch Manager to ensure quality service, technician development, and customer satisfaction . This role includes running a route 34 days per week . Minimum Qualifications
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
Quick apply
Service Manager
Birmingham, AL · On-site
This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining ...
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Quick apply
... is looking for a motivated, customer focused, detail oriented LEADER. This person will be ... Duties: - Oversee the daily operations of the service department - Manage a team of service ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
... customers in a timely manner. • Communicate with customers as required for problems/solution ... service staff and management. • Schedule field visits with techs to provide coaching and ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
... customers in a timely manner. • Communicate with customers as required for problems/solution ... service staff and management. • Schedule field visits with techs to provide coaching and ...
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
Description The position of Service Manager is to support all Service Technicians and Service ... Communicate with customers as required for problems/solution resolution. Continuously monitor dept ...
New
Service Manager
Birmingham, AL · On-site
$72K - $91K/yr
Description The position of Service Manager is to support all Service Technicians and Service ... Communicate with customers as required for problems/solution resolution. Continuously monitor dept ...
New
SERVICE MANAGER
Hoover, AL · On-site
As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
SERVICE MANAGER
Hoover, AL · On-site
As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
SERVICE MANAGER
Birmingham, AL · On-site
As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
SERVICE MANAGER
Birmingham, AL · On-site
As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
SERVICE MANAGER
Birmingham, AL · On-site
As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
SERVICE MANAGER
Birmingham, AL · On-site
As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...
Customer Service Manager information
See Alabaster, AL salary details
$20.8K - $26.8K
5% of jobs
$26.8K - $32.7K
14% of jobs
$35K is the 25th percentile. Wages below this are outliers.
$32.7K - $38.6K
16% of jobs
The median wage is $44K / yr.
$38.6K - $44.5K
17% of jobs
$44.5K - $50.4K
12% of jobs
$50.4K - $56.4K
9% of jobs
$57.7K is the 75th percentile. Wages above this are outliers.
$56.4K - $62.3K
11% of jobs
$62.3K - $68.2K
6% of jobs
$68.2K - $74.1K
5% of jobs
$74.1K - $80K
2% of jobs
$80K - $85.9K
3% of jobs
$20.8K
$49.4K
$85.9K
How much do customer service manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for customer service manager in Alabaster, AL is $49,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $59,600.00 per year, depending on experience, location, and employer.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Alabaster, AL? The most popular types of Customer Service jobs in Alabaster, AL are:
What are popular job titles related to Customer Service Manager jobs in Alabaster, AL? For Customer Service Manager jobs in Alabaster, AL, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Alabaster, AL look for? The top searched job categories for Customer Service Manager jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Customer Service Manager jobs? Cities near Alabaster, AL with the most Customer Service Manager job openings:
Million Air rating
5.8
Based on 16 frontline employees who took The Breakroom Quiz
48th of 65 rated aviation services
Job description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective
The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties
1. Greet customers in a friendly, professional manner
2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
3. Oversee invoicing for services for accuracy and completeness
4. Review customer service team payroll, manage overtime, and submit to payroll for processing
5. Responsible for hiring process to create a well-rounded team with customer and safety focus
6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction
7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
6. Bi-lingual preferred
Reporting Relationship
This position reports to the General Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work
This is an exempt position
This position may require working evenings and weekends, and on scheduled company holidays.
Travel
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
Education, Experience, and Eligibility Qualifications
1. Customer service experience preferably in the service industry
2. College degree preferred. High School Diploma accepted
3. Aviation/Hospitality customer service experience preferred
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
What Million Air employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Million Air
Sourced by ZipRecruiter
Industry
Aviation
Company size
501 - 1,000 Employees
Headquarters location
Houston, TX, US
Year founded
1984