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Customer Service Manager Jobs in West Virginia (NOW HIRING)

Arias Agency

Customer Service Manager

Morgantown, WV · On-site

$45K - $86K/yr

Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in Morgantown servicing union ...

Goodwill

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Arias Agency

Customer Service Management

Morgantown, WV · On-site

$45K - $86K/yr

Customer Service Management We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and ...

Food Lion

PT Customer Service Leader

Shepherdstown, WV · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

FT Customer Service Leader

Inwood, WV · On-site

Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates work in stores, distribution ...

Food Lion

PT Customer Service Leader

Charles Town, WV · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Crossroads Chevrolet

Service Manager

Mount Hope, WV · On-site

Service Manager Beckley Chevrolet | Beckley, WV Beckley Chevrolet is seeking an experienced ... A commitment to delivering an outstanding customer experience while achieving department goals

Crossroads Chevrolet

Service Manager

Mount Hope, WV · On-site

Service Manager Beckley Chevrolet | Beckley, WV Beckley Chevrolet is seeking an experienced ... A commitment to delivering an outstanding customer experience while achieving department goals

Crossroads Chevrolet

Service Manager

Mount Hope, WV · On-site

Service Manager Beckley Chevrolet | Beckley, WV Beckley Chevrolet is seeking an experienced ... A commitment to delivering an outstanding customer experience while achieving department goals

Crossroads Chevrolet

Service Manager

Mount Hope, WV · On-site

Service Manager Beckley Chevrolet | Beckley, WV Beckley Chevrolet is seeking an experienced ... A commitment to delivering an outstanding customer experience while achieving department goals

Food Lion

PT Customer Service Leader

Clarksburg, WV · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

New

Food Lion

FT Customer Service Leader

Charles Town, WV · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

BFS Foods, Inc.

CSR

Morgantown, WV · On-site

$16.50 - $22.50/hr

Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Use telephones to ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in West Virginia

Customer Service Manager information

See West Virginia salary details

$19K

$44.9K

$78.2K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in West Virginia is $44,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,700.00 and $54,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in West Virginia?

The most popular types of Customer Service jobs in West Virginia are:

What are popular job titles related to Customer Service Manager jobs in West Virginia?

For Customer Service Manager jobs in West Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in West Virginia look for?

The top searched job categories for Customer Service Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Customer Service Manager jobs?

Cities in West Virginia with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,900 per year, or $21.6 per hour.

Customer Service Manager

Arias Agency

Morgantown, WV • On-site

$45K - $86K/yr

Full-time

Re-posted 17 days ago

Job description

Company Description

International company with over 65 years of service working privately with over 20,000 unions, credit unions and associations in the United States alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. No experience required, all individuals will be trained (Paid Training) before starting the position full-time. This is a great opportunity for anyone interested in advancing their career.

Job Description

We are HIRING NOW! In the last few months we have developed two new divisions in our offices that need staffed! Positions available include entry level management, and entry to mid level customer service, and sales. We are a leadership development and benefit provision firm based in Morgantown servicing union and veteran, and small business markets in the area. Current clients include: IBT, IUOE, CJA, USW, UMWA, VFW, AMVETS, and over 20,000 others. Arias Agencies was originally named Pittsburgh's #1 Small Business Employer by the Pittsburgh Post Gazette in 2012. Since then, Simon Arias Agencies has been continually recognized by the Post Gazette as one of Pittsburgh's Top Workplaces as well as top training!

Reasons to apply:

Qualifications

Job Requirements:


Additional Information

Job Snapshot Base Pay $45,000.00 - $86,400.00 /Year Other Pay Dependent on Position Employment Type Full-Time Job Type Management,

Retail, Customer Service Education Not Specified Experience Not Specified Manages Others Not Specified Industry Consulting, Retail, Security Required Travel Not Specified All your information will be kept confidential according to EEO guidelines.

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