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Customer Service Manager Jobs in Washington (NOW HIRING)

Matheny Motors

Service Manager

Woodbridge, VA · On-site

The Woodbridge Service Manager is responsible for overseeing the operations of the service ... You will serve as a primary point of contact for customers and will need to be able to address and ...

PIVOT Workforce

Service Manager

Gaithersburg, MD

Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences. HVAC Service Managers act as champions for our clients brand, they collaborate with ...

Continental Realty

Service Manager

Annapolis, MD · On-site

$36 - $38/hr

Must exhibit a high level of customer service. * Demonstrated ability to manage work order reports, scheduling of turn related tasks and working hand in hand with the office to manage communications ...

Galaxy Service Partners

Service Manager

Washington, DC

$90K - $125K/yr

Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... Serve as an escalation point for customer issues -- resolving problems quickly and professionally

Middleburg Communities

Service Manager

Vienna, VA · On-site

The Service Manager lives and promotes our Mission and Values. Position Overview: Maintenance ... Ensure excellent customer service and follow-up, answering pages promptly, courteously, and ...

Comcast

Customer Care Manager -- Service

Laurel, MD

$71K - $107K/yr

Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...

New

Orkin

Service Manager

Washington, DC · On-site

$65K - $75K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Washington

Customer Service Manager information

See Washington salary details

$27.7K

$65.7K

$114.4K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Washington is $65,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $79,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Washington? The most popular types of Customer Service jobs in Washington are:
What are popular job titles related to Customer Service Manager jobs in Washington? For Customer Service Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Washington look for? The top searched job categories for Customer Service Manager jobs in Washington are:
What cities in Washington are hiring for Customer Service Manager jobs? Cities in Washington with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,689 per year, or $31.6 per hour.

Service Manager

Vertical Mechanical Group Inc

Sterling, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Service Manager
At Anderson Mechanical Services, a VMG Company, we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join Anderson Mechanical Services, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.
Position Overview:
Anderson Mechanical Services is seeking a highly motivated Service Manager to lead and oversee our commercial HVAC and plumbing service operations. This role is responsible for managing service technicians, ensuring quality customer service, and driving operational efficiency. The ideal candidate will have a strong technical background in HVAC and plumbing, excellent leadership skills, and a focus on delivering outstanding service to our clients.
Key Responsibilities:
  • Oversee daily operations of the service department, ensuring efficiency and quality service delivery.
  • Manage and support service technicians, including scheduling, training, and performance management.
  • Develop and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
  • Monitor service metrics, budgets, and profitability to drive operational success.
  • Implement and enforce safety procedures and compliance with company policies and industry regulations.
  • Assist in business development efforts by identifying service opportunities and growing customer accounts.
  • Collaborate with internal departments to optimize service operations and resource allocation.
  • Ensure timely and accurate documentation of service activities, work orders, and reports.

Qualifications:
  • 5+ years of experience in HVAC and/or plumbing service management.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and customer service mindset.
  • Knowledge of industry regulations, safety standards, and best practices.
  • Proficiency in service management software and Microsoft Office Suite.
  • Strong communication and organizational skills.

Preferred Qualifications:
  • Previous experience in a commercial HVAC and plumbing service environment.
  • Technical certifications in HVAC or plumbing are a plus.
  • Business development and sales experience within a service department.

Why Join Anderson Mechanical Services?
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

If you're a results-driven leader looking to make an impact in the HVAC and plumbing service industry, we want to hear from you! Apply today and take the next step in your career with Anderson Mechanical Services.

Apply