As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a ...
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As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a ...
Service Manager
Washington, DC · On-site
$90K - $125K/yr
Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and ...
Service Manager
Washington, DC · On-site
$90K - $125K/yr
Service Manager Sylvester's Dock & Door * Washington, DC Metro $90,000 - $125,000 base + company ... customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and ...
Project Support/Customer Service Manager - VAXCOM
Springfield, VA · On-site
$85K - $109K/yr
Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join our team! In this role you will get to provide oversight, direction, coordination ...
Project Support/Customer Service Manager - VAXCOM
Springfield, VA · On-site
$85K - $109K/yr
Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join our team! In this role you will get to provide oversight, direction, coordination ...
Project Support/Customer Service Manager - VAXCOM
Springfield, VA · On-site
$85K - $109K/yr
Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join our team! In this role you will get to provide oversight, direction, coordination ...
Project Support/Customer Service Manager - VAXCOM
Springfield, VA · On-site
$85K - $109K/yr
Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join our team! In this role you will get to provide oversight, direction, coordination ...
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an ...
Quick apply
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an ...
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an ...
Quick apply
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an ...
Customer Care Manager -- Service
Laurel, MD · On-site
$71K - $107K/yr
Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...
Customer Care Manager -- Service
Laurel, MD · On-site
$71K - $107K/yr
Job Summary The Customer Care Manager is responsible for the overall leadership, performance, and continuous improvement of the Service Center (Call Center) operation supporting residential solar and ...
FT Customer Service Leader
Laurel, MD · On-site
Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...
FT Customer Service Leader
Laurel, MD · On-site
Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...
Service Manager
Alexandria, VA · On-site
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
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Service Manager
Alexandria, VA · On-site
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
Service Manager
Alexandria, VA · On-site
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
Service Manager
Alexandria, VA · On-site
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
Service Manager
Alexandria, VA · On-site
$90K/yr
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
Service Manager
Alexandria, VA · On-site
$90K/yr
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM ... Hold DM's accountable for customer visits, audits, new installs, problem solving, open ...
Service Manager
Waldorf, MD · On-site
$74K - $99K/yr
Waldorf, MD, US, 20602 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
New
Service Manager
Waldorf, MD · On-site
$74K - $99K/yr
Waldorf, MD, US, 20602 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
New
Service Manager
Bowie, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Bowie, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
District Heights, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
District Heights, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Forestville, MD · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
Service Manager
Forestville, MD · On-site
$65K - $75K/yr
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth-and you can earn your way to an annual rewards ...
Service Manager
Lanham, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Lanham, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Odenton, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Odenton, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Columbia, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
Service Manager
Columbia, MD · On-site
Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Customer satisfaction translates into revenue growth--and you can earn your way to an annual ...
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Gambrills, MD · On-site
$15.50 - $21.25/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
CUSTOMER SERVICE REPRESENTATIVE (CSR)
Gambrills, MD · On-site
$15.50 - $21.25/hr
Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...
Customer Service Manager information
See Washington salary details
$27.7K - $35.6K
5% of jobs
$35.6K - $43.5K
14% of jobs
$46.5K is the 25th percentile. Wages below this are outliers.
$43.5K - $51.4K
16% of jobs
The median wage is $58.5K / yr.
$51.4K - $59.3K
17% of jobs
$59.3K - $67.1K
12% of jobs
$67.1K - $75K
9% of jobs
$76.8K is the 75th percentile. Wages above this are outliers.
$75K - $82.9K
11% of jobs
$82.9K - $90.8K
6% of jobs
$90.8K - $98.6K
5% of jobs
$98.6K - $106.5K
2% of jobs
$106.5K - $114.4K
3% of jobs
$27.7K
$65.7K
$114.4K
How much do customer service manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for customer service manager in Washington is $65,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $79,300.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Washington?
The most popular types of Customer Service jobs in Washington are:
What are popular job titles related to Customer Service Manager jobs in Washington?
For Customer Service Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Washington look for?
The top searched job categories for Customer Service Manager jobs in Washington are:
- Concentrix Csr
- Full Time Customer Service Representative Teleperformance
- Immediate Hire Customer Service
- Director Customer Service
- Customer Experience Strategy Manager
- Customer Service Assistant
- Online Retail Customer Service
- Executive Instacart Customer Service
- Associate Customer Service United Airlines
- Tiktok Customer Service
What cities in Washington are hiring for Customer Service Manager jobs?
Cities in Washington with the most Customer Service Manager job openings:
Customer Service Manager - State Farm Agent Team Member
Arlington, VA • On-site
Full-time
Retirement, PTO
Re-posted 24 days ago
Job description
Benefits:
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Retirement Saving Match
- Competitive salary
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Parental leave
- Bonus based on performance
ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Oversee the customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor customer service representatives.
- 5+ years of experience in customer service.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
- Property & Casualty insurance license.
- Not required, but a PLUS: Bilingual Spanish.
Flexible work from home options available.