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Customer Service Manager Jobs in Ohio (NOW HIRING)

Safeway Auto Service

Service Manager

Tallmadge, OH · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Safeway Auto Service

Service Manager

Fairfield, OH · On-site

Do you want to work for an award-winning dealership that values exceptional customer service, as ... Manage shop production schedule to meet pace and budget * Consult with guests regarding vehicle ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Columbus, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

Reporting directly to the Customer Service Manager and Team Lead, this position involves delivering exceptional service during regular day shifts while collaborating effectively to address customer ...

Michelman

Manager, Customer Service

Cincinnati, OH · On-site

General Summary The Customer Service Manager oversees the daily execution of the order-to-cash processes. You will manage and coordinate the customer service activities for the region - The Americas.

Apple Farm Service, Inc

Service Manager

Botkins, OH · On-site

The Service Manager is responsible for running an efficient and profitable service department. He ... Greet all customers promptly and give fair estimates on costs and time required for repairs and ...

Truck Sales & Service, Inc.

Service Manager

Midvale, OH · On-site

The Service Manager is expected to provide direction to service personnel; delegate assignments ... Ensure customer service and quality work is delivered to meet customer needs. * Performs necessary ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ohio

Customer Service Manager information

See Ohio salary details

$23.3K

$55.1K

$96K

How much do customer service manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service manager in Ohio is $55,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ohio? The most popular types of Customer Service jobs in Ohio are:
What are popular job titles related to Customer Service Manager jobs in Ohio? For Customer Service Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Ohio look for? The top searched job categories for Customer Service Manager jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Manager jobs? Cities in Ohio with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,139 per year, or $26.5 per hour.

Inside Sales and Customer Service Manager

Gentherm

Cincinnati, OH

$49K - $55K/yr

Full-time

Re-posted 27 days ago

Job description

Your Career. Your Impact. Your Future.  

At Gentherm, we believe the next big breakthrough begins with you. As a global leader in thermal management and pneumatic comfort technologies, we develop advanced systems that deliver meaningful solutions to enhance health, wellness, comfort, and efficiency in everyday life. Our products and innovations are created for you, by you. 

Be part of our team where a human-centric mindset drives everything we do-from the technologies we build to the careers we support. With decades of expertise, we have pioneered advanced solutions that have become a standard expectation for consumers around the world. 

The same thoughtful approach we take in developing our technologies guides how we support your career: purposeful, impactful, and tailored to you. Because when you thrive, innovation thrives. 

Inside Sales and Customer Service Manager

The Inside Sales and Customer Service Manager is a key commercial leadership role within Gentherm Medical, accountable for building and leading a high-performing inside sales and customer service organization that directly supports revenue growth and customer retention. This role owns the inside sales and customer service operating model, ensuring efficient order-to-cash execution, strong sales enablement, and exceptional customer experience.

As Gentherm Medical expands into new markets and product segments, this leader drives scalable processes, performance management, and digital enablement (ERP/CRM/EDI) to increase sales effectiveness, reduce commercial friction, and strengthen customer and distributor relationships. The ultimate impact of this role is accelerating growth, improving customer satisfaction, and building the commercial infrastructure required to support sustained business expansion.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Lead, coach and motivate a team of customer support and inside sales representatives. Provide ongoing feedback, train team members, conduct performance evaluations, and support professional growth.
  • Develop and execute Customer Service department strategy that aligns with Medical Division's growth strategy.  This includes customer service representatives that make out-bound calls, are product trained and have responsibility for revenue attainment.
  • Responsible for the identification, development, implementation & measurement / reporting of Key Performance Indicators (KPIs) for the Customer Service Dept.
  • Develop and/or improve processes, procedures, policies and standards (SOP) aiming to increase customer satisfaction and efficiency.
  • Lead Customer Service implementation of new ERP / CRM software and/or processes.
  • Monitor and evaluate team performance through metrics and feedback. Generate and analyze performance reports to track team productivity and customer satisfaction. Use data to drive decision-making and continuous improvement
  • Gather and analyze customer feedback to identify trends and areas for improvement and implement strategies to address feedback and enhance customer experience.
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Analyze complex issues and work with the team to develop solutions.
  • Train new hires and provide ongoing training to existing team members on products, services, customer service techniques, and system usage.
  • Work with Sales Directors and Marketing to develop and implement inside sales strategies to increase revenue and expand the customer base
  • Oversee daily operations of the inside sales team to ensure efficient execution of sales initiatives.
  • Utilize CRM software and data analytics to understand customer behavior and market trends.
  • Monitor sales metrics and analyze performance to ensure alignment with company goals.
  • Collaborate with marketing and product teams to align sales effort with overall business objectives.
  • Oversee the management and optimization of CRM systems. Ensure data integrity, implement system updates, and provide support for CRM-related issues. Train staff in CRM usage and best practices.
  • Manage and maintain Electronic Data Interchange (EDI) systems to ensure smooth and accurate data exchanges between systems. Monitor EDI transactions, resolve issues, and collaborate with IT and other departments to ensure seamless integration.
MINIMUM QUALIFICATIONS
  • Bachelor's degree in marketing or business-related field. 
  • 5+ years of customer service experience and 3+ years in sales-related positions.
  • Demonstrate ability to communicate effectively (both written and verbal) including strong interpersonal and facilitating skills to deal effectively and tactfully with people at all levels.
  • Proficiency in ERP (SAP, Visual or similar) CRM (Salesforce, Sugar or similar) EDI.
  • Experience in people leadership / management.
  • Experience in building and managing an inside customer service organization.
  • The successful candidate must be detail-oriented with exceptional organizational skills
  • Must be able to manage multiple tasks.
  • Ability to solve problems in a dynamic environment.
  • Must be a team player and self-starter, high bias toward action. 
PREFERRED QUALIFICATIONS
  • Language Proficiencies

Gentherm is an Equal Opportunity Employer. We are committed to building an inclusive culture through Our Network of Engagement (ONE) where we value our differences and work together to positively impact the lives of our employees, customers, and communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability, or protected veteran status.

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