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Customer Service Manager Jobs in Missouri (NOW HIRING)

Pomp's Tire Service

Service Manager

Bridgeton, MO · On-site

$50K - $75K/yr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

Pomp's Tire Service, Inc.

Service Manager

Bridgeton, MO · On-site

$60 - $80/hr

This dynamic role collaborates directly with customers to schedule their service needs. If you're ... Support inventory management to ensure proper stock levels * Assist in the shop to help maintain ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

Ab Mauri Food

Service Manager

Saint Louis, MO · On-site

$100 - $125/hr

Full TimeService Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of ... Monitor all key performance indicators, including customer satisfaction and perceptions of service ...

Logan's Roadhouse

Service Manager

Cape Girardeau, MO · On-site

The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to ...

Bridge Property Management

Service Manager

Kansas City, MO · On-site

$30 - $34/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication - relay scope of work, schedule repairs, and follow up ...

Dobbs-Tire-

Service Manager

Troy, MO · On-site

$80 - $100/hr

Service Manager Full Time Management Troy, MO, US Salary Range: $62,000.00 To $100,000.00 Annually ... Across all locations, customers can expect a full selection of quality tire brands and ...

Central-Power-Systems-

Service Manager

Saint Peters, MO · On-site

$80 - $100/hr

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Manager to help support ...

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Customer Service Manager information

See Missouri salary details

$23K

$54.4K

$94.7K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Missouri is $54,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Missouri?

The most popular types of Customer Service jobs in Missouri are:

What are popular job titles related to Customer Service Manager jobs in Missouri?

For Customer Service Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Missouri look for?

The top searched job categories for Customer Service Manager jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Manager jobs?

Cities in Missouri with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,403 per year, or $26.2 per hour.

Service Manager

Central Power Systems & Services

Saint Louis, MO • On-site

$80 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Central Power Systems & Services rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

182nd of 499 rated machine equipment manufacturers

Job description

Job Location: St. Louis - Saint Peters, MO 63376

Position Title: Service Manager

Reporting to: Branch Manager

Department: Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Manager to help support that mission.

Job Summary

The Service Manager is directly responsible for the management and/or supervision of the Service Department as it relates to the goals of your perspective branch and Branch Manager.

Responsibilities
  • Working with recruitment and HR to maintain staff levels that appropriately support customer demand
  • Working directly with personnel to ensure proper job function performance
  • Maintaining continuous personnel improvement processes that include cross training and management support
  • Working with other department managers to encourage cross departmental workflow
  • Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals
  • Assisting with policy and procedure enhancements to encourage an environment that promotes ease of business
  • Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department
  • Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships
  • Regularly review the Monthly Operating Statement (M.O.S.) to measure: Departmental financial state (forecast vs. current)
  • Areas for improvement
  • Staffing levels
  • Evaluating the market to determine appropriate means for gaining market share
  • Other duties as assigned by Branch Manager
Benefits
  • Medical, Dental, Vision & Life Insurance
  • 401k with company match
  • Paid Time Off
  • Training & Professional Development
  • Positive and productive work environment
  • Opportunities for professional development and career advancement within a growing company.
Qualifications
  • Complete and maintain all factory certifications within 180 days of original date of hire.
  • High school diploma or equivalent required
  • Bachelor’s degree and/or technical education in Automotive, Diesel or related field preferred
  • Excellent verbal and written communication
  • Working knowledge of Microsoft Office Suite
  • At least 2 years of experience in a heavy-duty diesel shop
  • Strong mechanical knowledge and ability
  • Minimum 1 year of supervisory experience
Work Conditions

Physical Demands/Work Environment: This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provides an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.

CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).

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