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Customer Service Manager Ii Jobs (NOW HIRING)

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career ... Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take ...

Entergy

Customer Service Manager I-II

Stuttgart, AR · On-site

Entergy Arkansas, LLC This position will be filled as a Customer Service Manager I-II depending on relevant experience. JOB SUMMARY/PURPOSE Responsible for establishing, maintaining, and fostering ...

Copeland LP

Customer Service Manager

Saint Louis, MO · On-site

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross‑functional teams to ensure a positive customer experience ...

Exos

Customer Service Manager

Minneapolis, MN · On-site

$20 - $26/hr

The Customer Service Manager will oversee customer service initiatives that support client satisfaction for fitness and entire JCC programs, services and membership. This person must lead by example ...

VIP Auto

Service Manager II - Tilton, NH

Tilton, NH · On-site

Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...

VIP Auto

Service Manager II - Laconia, NH

Laconia, NH · On-site

Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...

Cherie Amour Inc.

Customer Service Manager

Pullman, WA · On-site

$50K - $70K/yr

Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...

VIP Auto

Service Manager II - Windham, ME

Windham, ME · On-site

Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...

VIP Auto

Service Manager II - Winslow ME

Winslow, ME · On-site

Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...

Pan Pacific Hotels Group Limited

$90K - $102K/yr

Identify process gaps and lead continuous improvement initiatives that increase efficiency, consistency and service quality. * Leverage CRM and business systems to improve team effectiveness ...

VIP Auto

Service Manager II - Bedford, NH

Bedford, NH · On-site

Service Manager II (SMII) REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL ... The SMII will deliver an exceptional customer experience and results through helping the team ...

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Customer Service Manager Ii information

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$58K

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How much do customer service manager ii jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service manager ii in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Ii vs Customer Service Supervisor?

AspectCustomer Service Manager IiCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business or related field; relevant experience in customer serviceUsually requires a high school diploma or equivalent; some experience in customer service or team leadership
Work EnvironmentManages multiple teams or departments, often in a corporate settingOversees daily operations of a customer service team, often on the floor or call center
Employer & Industry UsageCommon in retail, telecommunications, and service industriesFound in similar industries, often as a frontline leadership role

The Customer Service Manager Ii typically holds a higher level of responsibility, overseeing multiple teams and requiring more advanced credentials. The Customer Service Supervisor focuses on daily team management and may have less formal education requirements. Both roles are vital in customer service operations but differ mainly in scope and seniority.

How much does a customer service manager get?

A Customer Service Manager II typically earns between $50,000 and $80,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and specific responsibilities, and some roles may include bonuses or benefits.

What other jobs can a customer service manager do?

A Customer Service Manager II can transition into roles such as operations manager, client relations manager, or team leader, leveraging skills in communication, problem-solving, and leadership. They may also move into training and development, quality assurance, or sales management, often requiring familiarity with customer management tools and certifications in leadership or customer service. These roles typically involve overseeing teams, improving processes, and ensuring customer satisfaction.

What cities are hiring for Customer Service Manager Ii jobs?

Cities with the most Customer Service Manager Ii job openings:

What are the most commonly searched types of Customer Service Ii jobs?

The most popular types of Customer Service Ii jobs are:

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For Customer Service Manager Ii jobs, the most frequently searched job titles are:

Customer Service Manager Ii jobs near you

Customer Service Manager

Minneapolis, MN • On-site

Flow-Control-Group
See more jobs at Flow-Control-Groupexternal

Other

Re-posted 12 days ago

Job description

Posted Tuesday, July 28, 2026 at 4:00 AM

About Us

Join Indelco Plastics, where innovation, sustainability, and community thrive! As the leading supplier of corrosion-resistant thermoplastic products for fluid control and storage, we are seeking talented individuals to join our team. With 13 locations across the Midwest and representing over 70 industry-leading manufacturers, we offer unparalleled opportunities for growth and impact. Experience a supportive and inclusive environment, continuous professional development, and a commitment to work-life balance. Join us at Indelco and be part of shaping the future while making a difference.

The Customer Service Manager is responsible for leading the daily customer service and inside sales support operations for CRTG's industrial plastics distribution business. This role ensures exceptional customer service while driving operational efficiency, order accuracy, and continuous improvement across all customer-facing processes.

The Customer Service Manager leads a team responsible for order entry, quotations, customer communications, pricing support, and issue resolution. Working closely with outside sales, branch operations, procurement, warehouse personnel, and management, this position ensures customers receive timely, accurate, and professional service while supporting company sales and profitability objectives.

This role combines leadership, process management, customer relationship management, and operational execution to create a best-in-class customer experience.

Key Responsibilities
  • Lead, coach, and develop the Customer Service team.
  • Establish performance expectations, service standards, and departmental KPIs.
  • Conduct employee training, performance evaluations, and ongoing coaching.
  • Foster a culture focused on customer satisfaction, accountability, teamwork, and continuous improvement.
  • Ensure adequate staffing and workload balancing to meet customer expectations.
Order Management & Customer Support
  • Oversee daily order entry, order maintenance, and order processing activities.
  • Ensure customer orders are entered accurately, released promptly, and fulfilled according to customer requirements.
  • Monitor order status and proactively resolve delivery, inventory, or pricing issues.
  • Support customers with product availability, order tracking, returns, and technical coordination.
  • Maintain high levels of customer communication throughout the order lifecycle.
  • Oversee quotation preparation and follow-up activities.
  • Ensure pricing accuracy and compliance with company pricing policies.
  • Coordinate special pricing requests, contract pricing, and approval processes.
  • Work with sales representatives to provide timely and competitive quotations.
  • Monitor quote turnaround times and conversion rates.
Customer Relationship Management
  • Build strong relationships with customers through responsive and professional service.
  • Serve as the primary escalation point for customer service issues.
  • Resolve customer concerns involving order accuracy, delivery, product quality, invoicing, and returns.
  • Coordinate corrective actions with sales, warehouse, purchasing, and operations teams.
  • Maintain high customer satisfaction through proactive communication and follow-up.
Operational Excellence
  • Develop and maintain standardized customer service processes and best practices.
  • Identify opportunities to improve workflow efficiency, order accuracy, and customer response times.
  • Order accuracy
  • Quote turnaround time
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