ZipRecruiter

Log In

1

Customer Service Associate Ii Jobs (NOW HIRING)

Family Dollar

Customer Service Associate II

Houston, TX · On-site

$13.75 - $19/hr

Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and ...

Family Dollar

Customer Service Associate II

Nacogdoches, TX · On-site

$12 - $16.50/hr

Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and ...

Dollar Tree

Customer Service Associate II

Maineville, OH · On-site

$13.50 - $18.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Chesapeake, OH

$14 - $19.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Mansfield, OH · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Sulphur Springs, TX · On-site

$11.75 - $16.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Plymouth, MN · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Columbus, OH · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Aurora, CO · On-site

$14.75 - $20.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Hemet, CA · On-site

$14.50 - $20/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Dickson City, PA · On-site

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Belpre, OH · On-site

$14.25 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Toledo, OH · On-site

$14.25 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Lima, OH · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Hellertown, PA · On-site

$13.50 - $18.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

Columbus, OH · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Blaine, MN · On-site

$15 - $20.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Bowling Green, OH · On-site

$13.50 - $18.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Salisbury, MA · On-site

$15.25 - $21/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollar Tree

Customer Service Associate II

White Bear Lake, MN · On-site

$14.75 - $20.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Service Associate II Jobs

Customer Service Associate Ii information

See salary details

$8

$17

$27

How much do customer service associate ii jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service associate ii in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a Customer Service Associate II?

A Customer Service Associate II is a professional who interacts with customers to provide information, resolve issues, and ensure customer satisfaction, typically in a retail, call center, or office environment. The 'II' typically indicates a mid-level or experienced role, involving more complex problem-solving and sometimes mentoring newer associates. Responsibilities often include handling customer inquiries, processing orders or returns, and documenting interactions. The role requires strong communication, patience, and problem-solving skills. Customer Service Associate IIs may also be expected to escalate complicated issues to supervisors or specialized departments.

What are the key skills and qualifications needed to thrive as a Customer Service Associate II, and why are they important?

To excel as a Customer Service Associate II, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues. These skills and qualities are crucial for delivering excellent service, maintaining customer satisfaction, and supporting business retention goals.

What are some common challenges faced by Customer Service Associate II professionals, and how can they be addressed?

Customer Service Associate II professionals often encounter challenges such as managing high call volumes, handling difficult or upset customers, and balancing multiple tasks simultaneously. To address these challenges, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and utilize available resources like knowledge bases or escalation protocols. Collaborating closely with team members and supervisors can also provide support and guidance in particularly complex situations.

What is the difference between Customer Service Associate II vs Customer Service Representative?

AspectCustomer Service Associate IICustomer Service Representative
CredentialsHigh school diploma; some roles may prefer experienceHigh school diploma; similar experience required
Work EnvironmentCall centers, retail, or office settingsCall centers, retail, or office settings
Employer & Industry UsageCommon in retail, telecom, bankingWidely used across various industries
Search & Comparison IntentOften compared for role responsibilities and experience levelCommonly compared to understand job scope and requirements

The main difference between a Customer Service Associate II and a Customer Service Representative lies in experience and sometimes scope of responsibilities. Associate II roles may require more experience or specialized knowledge, but both positions are similar in work environment and industry usage. They are often used interchangeably, with Associate II indicating a slightly higher or more experienced level.

What cities are hiring for Customer Service Associate Ii jobs?

Cities with the most Customer Service Associate Ii job openings:

What are the most commonly searched types of Customer Service Ii jobs?

The most popular types of Customer Service Ii jobs are:

What states have the most Customer Service Associate Ii jobs?

States with the most job openings for Customer Service Associate Ii jobs include:

What are popular job titles related to Customer Service Associate Ii jobs?

For Customer Service Associate Ii jobs, the most frequently searched job titles are:

Customer Service Associate Ii jobs near you
Infographic showing various Customer Service Associate Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Service Associate II

Houston, TX • On-site

Family Dollar
Retail • 10K+ employees
Learn more about Family Dollarexternal

$13.75 - $19/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Family Dollar rating

4.3

Company rating: 4.3 out of 10

Based on 1,167 frontline employees who took The Breakroom Quiz

Job description

Customer Service Associate II

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.

Your Role:

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

  • Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
  • Merchandising and stocking as needed
  • Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
  • Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
  • Managing sales transactions while working assigned cash register
  • Maintaining security of cash and protecting company assets
  • Other duties as assigned*

Your Skills and Experience:

  • High school diploma or equivalent is preferred
  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
  • Ability to follow instructions and interpret operational documents is required
  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
  • Excellent customer service and relationship management skills are required
  • Strong organizational and communication skills are required
  • Strong problem-solving and decision-making skills are required
  • High level of integrity is required
  • Proficiency in basic math for cash accounting is required

Your Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

  • Employee Assistance Program
  • Retirement plans
  • Educational Assistance
  • And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 5932 Renwick Dr, Houston, Texas 77081-2406 26774 Family Dollar

What Family Dollar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply