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Customer Care Associate Ii Jobs (NOW HIRING)

Etaily

Customer Care Associate

$14.75 - $20.50/hr

Customer Care Associate The Customer Care Associate is responsible for providing product and ... Performs other duties or responsibilities as assigned. * 1-2 years handling Customer Service ...

05-Emerson

Customer Care Associate

Indianapolis, IN

$14 - $15/hr

Join Our Team as a Customer Care Associate at Leo's Market and Eatery! Are you passionate about helping others and providing exceptional customer service? At Leo's Market and Eatery, we're looking ...

NTT DATA

Customer Care Associate

$19/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals ... 2-Factor Authentication process All new hires will be required to successfully complete our Call ...

World Finance

Customer Care Associate

Greenville, SC · On-site

$16 - $17/hr

Our ideal Customer Care Associate should have previous experience in a call center or financial branch setting and a High School Diploma or General Education Development (GED) Certificate. To be a ...

NTT DATA

Customer Care Associate

$20/hr

Customer Care Associate NTT DATA strives to hire exceptional, innovative and passionate individuals ... New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication ...

Global Contact Services

Customer Care Associate

$14.75 - $20.50/hr

NOW HIRING: Full-Time Customer Care Associates Multiple Schedules Available 24/7 What You'll Do * Help people with disabilities with their daily transportation needs. * Work from home, except up to 3 ...

ESAB

Customer Care Associate

Denton, TX · On-site

$13.50 - $18.75/hr

We're looking to hire a talented Customer Care Associate based in Denton, TX. Reporting to the ... * 2+ years of Customer Service experience. * Ability to manage multiple projects at a time while ...

Global Contact Services

Customer Care Associate

NC · Remote

$14/hr

NOW HIRING: Full-Time Customer Care Associates Multiple Schedules Available 24/7 What You'll Do * ???? Help people with disabilities with their daily transportation needs. * ???? Work from home ...

NTT America

Customer Care Associate

Chicago, IL · On-site

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication ...

NTT DATA Services

Customer Care Associate

Chicago, IL · On-site

$20/hr

Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other ... New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication ...

Omron

Customer Care Associate

Hoffman Estates, IL · On-site

$43K - $48K/yr

Under the general supervision of a Customer Care Supervisor, the Customer Care Associate assists Direct Customer and Channel Partners and records necessary information by performing the following ...

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Customer Care Associate Ii information

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How much do customer care associate ii jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer care associate ii in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a customer care associate ii?

Customer Care Associate II positions are roles within customer service departments that involve assisting customers with inquiries, concerns, and issues related to a company's products or services. These associates handle more complex or escalated concerns than entry-level customer care representatives and may be expected to have advanced knowledge of company policies and procedures. Their responsibilities often include resolving complaints, processing orders, and providing product or service information, typically via phone, email, or chat. They also document interactions and may help train new team members. Good communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a customer care associate ii?

To thrive as a Customer Care Associate II, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is usually required. Excellent communication, patience, and adaptability help you handle diverse customer inquiries and resolve issues efficiently. These skills and qualities are crucial for delivering positive customer experiences, retaining clients, and upholding the company's reputation.

How does a customer care associate ii typically collaborate with other departments to resolve customer issues?

Customer Care Associate IIs often work closely with departments like technical support, billing, and sales to ensure customer inquiries and concerns are addressed efficiently. When a customer issue requires specialized knowledge or intervention, associates coordinate with the relevant team, acting as a liaison to communicate updates and solutions to the customer. This collaborative approach not only speeds up problem resolution but also helps associates develop a broader understanding of the company's products and services, which can be valuable for career growth.

What is the difference between Customer Care Associate Ii vs Customer Service Representative?

AspectCustomer Care Associate IICustomer Service Representative
CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma; often similar certifications
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, online support
Employer & IndustryTelecom, retail, healthcare, financeRetail, telecom, banking, tech
Search & Comparison IntentUnderstanding role differences, job requirementsComparing entry-level customer support roles

The Customer Care Associate II typically has similar credentials and works in comparable environments as a Customer Service Representative. The main difference lies in job scope or level of experience, with Customer Care Associate II often indicating a slightly more experienced or specialized role within customer support teams.

What cities are hiring for Customer Care Associate Ii jobs?

Cities with the most Customer Care Associate Ii job openings:

What are the most commonly searched types of Customer Care Ii jobs?

The most popular types of Customer Care Ii jobs are:

What states have the most Customer Care Associate Ii jobs?

States with the most job openings for Customer Care Associate Ii jobs include:

What are popular job titles related to Customer Care Associate Ii jobs?

For Customer Care Associate Ii jobs, the most frequently searched job titles are:

Customer Care Associate Ii jobs near you
Infographic showing various Customer Care Associate Ii job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Care Associate

Remote

Etaily
See more jobs at Etailyexternal

$14.75 - $20.50/hr

Other

Posted 6 days ago

Job description

Customer Care Associate

The Customer Care Associate is responsible for providing product and service information and resolving product and service problems of the clients and brands that etaily supports. The job of a CSR includes but is not limited to clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. A key expectation is to have the flexibility to handle multiple channels and switch between B2B and B2C functions.

Job Responsibilities:

  • Coordinate and report directly to the CS Manager.
  • Professionally handle high volumes of incoming customer inquiries (calls, emails, chats, social media, back office, and other B2C/B2C channels).
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers regarding products and services where applicable.
  • Resolve customer issues via one-touch resolution guidelines and/or escalated processes.
  • Maintain a balance between company policy and customer benefit in decision-making.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
  • Demonstrate the company culture through both behavior and attitude.
  • Performs other duties or responsibilities as assigned.
  • 1-2 years handling Customer Service preferred
  • With Omni-Channel Experience (Chats, Emails, Phone, Social Media)
  • Good internet connection amenable to joining video calls lasting for an hour or two.
  • Must have own laptop/desktop.
  • Must be amenable to working under the pressure and stress of a startup company.

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