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Customer Service Manager Ii Jobs in Raleigh, NC (NOW HIRING)

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Project Manager II icon Mechanical is seeking qualified professionals to join our Project ... We are a full-service mechanical contractor and construction firm specializing in fabrication ...

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Customer Service Manager Ii information

See Raleigh, NC salary details

$23.8K

$56.4K

$98.2K

How much do customer service manager ii jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer service manager ii in Raleigh, NC is $56,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager Ii vs Customer Service Supervisor?

AspectCustomer Service Manager IiCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business or related field; relevant experience in customer serviceUsually requires a high school diploma or equivalent; some experience in customer service or team leadership
Work EnvironmentManages multiple teams or departments, often in a corporate settingOversees daily operations of a customer service team, often on the floor or call center
Employer & Industry UsageCommon in retail, telecommunications, and service industriesFound in similar industries, often as a frontline leadership role

The Customer Service Manager Ii typically holds a higher level of responsibility, overseeing multiple teams and requiring more advanced credentials. The Customer Service Supervisor focuses on daily team management and may have less formal education requirements. Both roles are vital in customer service operations but differ mainly in scope and seniority.

How much does a customer service manager get?

A Customer Service Manager II typically earns between $50,000 and $80,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and specific responsibilities, and some roles may include bonuses or benefits.

What other jobs can a customer service manager do?

A Customer Service Manager II can transition into roles such as operations manager, client relations manager, or team leader, leveraging skills in communication, problem-solving, and leadership. They may also move into training and development, quality assurance, or sales management, often requiring familiarity with customer management tools and certifications in leadership or customer service. These roles typically involve overseeing teams, improving processes, and ensuring customer satisfaction.

What cities near Raleigh, NC are hiring for Customer Service Manager Ii jobs?

Cities near Raleigh, NC with the most Customer Service Manager Ii job openings:

Customer Service Manager

Durham, NC • On-site

Carlie C's IGA
Food Services and Drinking Places • 51 - 200 employees

Full-time

Re-posted 12 days ago


Carlie C's IGA rating

3.5

Company rating: 3.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz


Job description

Customer Service Manager
Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
Responsibilities
  • Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
  • Maintain correct cash flow.
  • Service customer's need(s) with a smile.
  • Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
  • Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
  • Keep front end of the store clean and professional in regards to counters, registers, and floors.
  • Train and maintain the Uniform Policy among all subordinates.
  • Train baggers to properly bag groceries according to Carlie C's bagging policies.
  • Open/Close store as Manager on Duty when required.
  • Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.

Qualifications
  • Prior experience for this position is preferred.
  • Maintaining a neat, clean, and professional appearance is a must.
  • Respond professionally under pressure to both employees and customers.

What Carlie C's IGA employees say

Pay

Benefits

Hours and flexibility

Workplace

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