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Customer Service Level Ii Jobs (NOW HIRING)

iFixScreens

Smartphone Technician - Level 2

New York, NY · On-site

$17 - $22/hr

The successful applicant will have at least 6 months of experience as a Level 2 tech. The applicant ... Duties include • Customer service • Diagnostics/Repair of cellular phones, computers, gaming ...

Alliance Safety Council

MSR Level 2

Baton Rouge, LA · On-site

MSR Level 2 Member Service Representative Level II Member Services Department Reports To: Member Services Manager FLSA Status: Full-Time, Hourly Non-Exempt Summary: Member Service Representative ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative II Siltronic is one of the world's leading manufacturers of highly ... Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Seeking a Customer Service Representative II We are seeking a dedicated SCC Customer Service ... Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial ...

DURAVANT LLC

Field Service Tech - Level 2

Springdale, AR · On-site +1

$30.05 - $37/hr

Job purpose The Field Service Technician provides first level customer support for installed ... Two-years of technical trade or equivalent experience. Course work or prior verifiable work ...

Dollartree

Customer service II

Newnan, GA · On-site

$13 - $18/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

Customer Service #2

Highland, CA · On-site

$14.50 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

customer service II

Allentown, PA

$14.25 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service #2

Highland, CA · On-site

$14.50 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Vixxo

Customer Service Representative

Lombard, IL · On-site

$15.75 - $21.50/hr

... level agreements Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs Strengthen customer relationships by ...

Dollartree

Customer Service II

Atlanta, GA · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

customer service II

Hendersonville, TN · On-site

$13.50 - $18.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service II

Lancaster, SC · On-site

$12.25 - $17/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

customer service II

Boise, ID · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Emerson Hospital

Level 2 Clinician

Concord, MA · On-site

$38 - $48/hr

Reporting to their direct Supervisor, the Level 2 Clinician will provide exemplary clinical care ... Committed to Service Excellence and customer satisfaction. * Must be able to read, write, and ...

HMT LLC

NDE Level II

Geismar, LA · On-site

$33.67/hr

... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform UT, MT, and PT inspections in ...

HMT LLC

NDE Level II

Salt Lake City, UT · On-site

$25 - $35/hr

... service to the tank industry through a unique approach of partnering with customers to optimize ... We are seeking a skilled NDT Level II Technician to perform UT, MT, and PT inspections in ...

TeamLogic IT

Level II Technician

Yonkers, NY · On-site

$65K/yr

... customer service. You will work directly with the CEO and owner to grow the business. Summary The ... Perform hands-on fixes at the desktop level when remote tools are not appropriate, including ...

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Customer Service Level II information

See salary details

$9

$18

$26

How much do customer service level ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service level ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service level II?

Customer Service Level II positions are mid-level roles within customer service departments that handle more complex or escalated customer inquiries compared to entry-level representatives. They are responsible for resolving difficult issues, providing technical support, and sometimes training or mentoring junior staff. These professionals often have a deeper knowledge of company products, services, and policies, allowing them to manage situations that require more expertise. Their role is critical in maintaining customer satisfaction and ensuring issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a customer service level II?

To thrive as a Customer Service Level II representative, you need strong problem-solving abilities, advanced product knowledge, and prior experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and communication platforms is typically necessary. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help you excel in handling escalated issues. These skills and qualities are crucial for effectively resolving complex customer problems and maintaining high satisfaction levels.

What are some common challenges faced by customer service level II representatives, and how do they typically overcome them?

Customer Service Level II representatives often handle more complex or escalated customer issues compared to entry-level agents. Common challenges include managing irate customers, resolving technical problems, and navigating multiple systems to find solutions. To overcome these challenges, Level II reps rely on advanced product knowledge, strong communication skills, and collaboration with other departments such as technical support or billing. They also receive ongoing training and may use escalation protocols to ensure customer satisfaction while keeping interactions efficient and professional.

What is the difference between Customer Service Level II vs Customer Service Representative?

AspectCustomer Service Level IICustomer Service Representative
CredentialsHigh school diploma; some roles may require additional certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
Job ResponsibilitiesHandling complex customer issues, escalations, mentoringResponding to customer inquiries, basic problem-solving
Industry UsageCommon in retail, telecom, bankingWidespread across various customer service sectors

Customer Service Level II roles generally involve handling more complex issues and may require additional experience or certifications compared to Customer Service Representatives. They often serve as a step up in customer support, with responsibilities including mentoring junior staff and managing escalations.

More about Customer Service Level II jobs

What job categories do people searching Customer Service Level Ii jobs look for?

The top searched job categories for Customer Service Level Ii jobs are:

Customer Service Level II jobs near you
Infographic showing various Customer Service Level Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Smartphone Technician - Level 2

iFixScreens

New York, NY • On-site

$17 - $22/hr

Full-time

Re-posted 9 days ago

Job description

Company Description
iFixScreens
Fix it with gadgets repair experts at iFixScreens.com
iFixScreens.com offers Same Day iPhone Repair, iPad Repair, Smartphone Repair, Drone Repair, PC & Mac Repair Services. We have locations in New York, Georgia, and Florida for your convenience. Our store carries a range of accessories and protection plans for your gadgets. We carry refurbished smartphones, tablets, and computers. Get prepaid wireless plans to save you money on your wireless bill, pay your bills and refill your prepaid plans with same day repairs experts at iFixScreens.com.
Job Description
iFixScreens is looking for a Level 2 technician working on smartphones, tablets, and computers. Applicant must be able to perform component repairs on most major brands including screen repairs, function key replacements, housings, batteries, and more. Having first-hand knowledge working on Apple, Samsung, HTC, and Motorola devices are highly sought after. If the applicant has any soldering experience please include what experience you have in your resume.
The successful applicant will have at least 6 months of experience as a Level 2 tech.
The applicant must also be fluent in English & Spanish and be able to communicate with customers who may have questions regarding a repair.
The chosen applicant will be a team player, outgoing, and eager to learn more about Level 3 repairs on smart devices.
Duties include • Customer service • Diagnostics/Repair of cellular phones, computers, gaming systems • Maintain accurate inventory on parts and accessories • Maintenance of work area and store. • Providing excellent customer service to all customers.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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