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Customer Service Japanese Jobs (NOW HIRING)

Roberts Hawaii

Japanese Speaking Narrator

Honolulu, HI · On-site

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and ...

Roberts Hawaii

Japanese Speaking Narrator

Kahului, HI · On-site

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and ...

Roberts Hawaii

Japanese Speaking Narrator

Keaau, HI

$17/hr

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and ...

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Customer Service Japanese information

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How much do customer service japanese jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service japanese in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service Japanese?

Customer Service Japanese roles are positions where professionals assist customers using Japanese language skills. These roles typically involve helping Japanese-speaking customers with inquiries, providing product or service information, resolving issues, and ensuring customer satisfaction. They are commonly found in international companies, call centers, or businesses serving Japanese clients. Fluency in Japanese and strong communication skills are essential for success in these roles.

What are the key skills and qualifications needed to thrive as a customer service Japanese?

To excel as a Customer Service Japanese, you need fluency in Japanese and English, strong problem-solving abilities, and experience in customer support environments. Familiarity with CRM systems, help desk software, and ticketing platforms is typically required. Outstanding interpersonal skills, patience, and cultural sensitivity help build rapport and effectively address customer inquiries. These competencies ensure clear communication, efficient issue resolution, and high customer satisfaction in a bilingual service setting.

What are some common challenges faced by customer service Japanese representatives, and how can they be managed effectively?

Customer Service Japanese representatives often encounter challenges such as handling complex customer inquiries in both Japanese and English, navigating cultural nuances, and maintaining high service standards under time pressure. Effective management of these challenges involves continuous language training, familiarization with company products and services, and leveraging clear communication tools. Building strong teamwork with colleagues and frequent knowledge sharing can also help address unique customer issues more efficiently.

What is the difference between Customer Service Japanese vs Customer Support Japanese?

AspectCustomer Service JapaneseCustomer Support Japanese
Required CredentialsJapanese language proficiency, customer service experienceJapanese language proficiency, technical knowledge often preferred
Work EnvironmentFront-line customer interaction, retail or call centersTechnical support centers, help desks, online support
Employer & Industry UsageRetail, hospitality, telecom, bankingIT, software, electronics, tech companies
Search & Comparison IntentCustomer Service Japanese vs Customer Support Japanese

Customer Service Japanese roles focus on direct customer interaction, addressing inquiries, and providing service in person or over the phone. Customer Support Japanese positions often involve technical assistance, troubleshooting, and resolving product or service issues, typically in a more technical environment. Both roles require strong Japanese language skills, but the context and technical knowledge differ.

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Customer Service Japanese jobs near you
Infographic showing various Customer Service Japanese job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Japanese Speaking Narrator

Roberts Hawaii

Honolulu, HI • On-site

$17/hr

Part-time

Re-posted 8 days ago

Roberts Hawaii rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

6th of 22 rated coach operators

Job description

Japanese Speaking Narrator
Department: Operations
Reports to: Operations Manager
Status: Non-Exempt
Pay Rate: Starting at $17/ hour
1. Job Purpose/Objective:
This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.
2. Essential Job Functions:
Incumbent may perform any or all of the following:
  • Utilize manifests and/or name lists to gather and load guests onto vehicles
  • Work in conjunction with driver(s) to execute tours in a timely manner
  • Attend to guests while on tour, providing hospitality and ensuring guest satisfaction
  • Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)
  • Translate key safety instructions and tour information for Japanese-speaking guests as needed
  • Relay pertinent safety protocols to guests in relation to vehicle and route locations
  • Assist with Japanese-speaking guest inquiries and support
  • Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):
  • Fluency in spoken Japanese and English
  • In-depth knowledge of Hawaiian history, culture, and local flora and fauna
  • Strong interpersonal and communication skills with the ability to engage diverse audiences
  • Customer Service - Handles guest questions and concerns professionally and efficiently
  • Decision Making / Judgment - Capable of resolving issues quickly, including language-related matters
  • Dependability - Meets commitments, works independently, adapts to change, and maintains excellent attendance
  • Job Knowledge - Understands tour operations and narrative responsibilities
  • Teamwork - Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment
  • Air-conditioned vehicle
  • Some time spent outdoors - may be exposed to wind and rain
  • Light work - exerting up to 20 pounds of force occasionally; mostly seated
  • Talking - must convey important spoken information clearly in both Japanese and English
  • Hearing - must be able to receive and understand oral communication
  • Minimal exposure to adverse environmental conditions
  • Close visual acuity required for reading manifests, schedules, and digital devices
  • High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.
EEO Employer/Vets/Disabled
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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