Customer Service Intern Jobs in Raleigh, NC (NOW HIRING)

PHARMACY INTERN JOB DESCRITION

Responsible for providing customer service and assisting the Pharmacists in dispensing prescriptions, entering information into computer, ordering and receiving product, checking in orders, stocking, record keeping, answering telephone calls, administer immunizations, and maintaining the overall conditions of the Pharmacy Department as defined in the Pharmacy Standards Manual.

ESSENTIAL JOB FUNCTIONS

1. Comply with all State and Federal regulations, which require that all dispensing activities occur under the direct supervision of a licensed pharmacist.

2. Greet customers and receive prescriptions (if an existing patient, request birth date). Obtain new patient information by requesting a patient/representative fill out a patient history form, including address, VIC number, phone number, birth date, drug allergies, disease states, and whether the patient wishes to receive medications in non-childproof containers.

3. Provide the Harris Teeter "Notice of Privacy Practices" and acknowledgement form to each new patient/representative. Monitor patient signing for HIPAA at register on signature pad.

4. Determine whether the patient wishes to receive medication counseling from the Pharmacist. An Intern may provide medication counseling at the discretion and under the direct supervision of a pharmacist.

5. Obtain all information necessary to dispense and bill Third Party prescriptions, such as Cardholder and Dependent Identification numbers, person codes, Insurance Carrier or Pharmacy Benefit Manager, and expiration dates (if applicable), and patient signatures.

6. Assist in entering patient, drug and prescription data into the computer. Match patient and birth date. Scan drug barcodes or enter NDC number into the computer system. Notify the pharmacist in the event of early fills or drug utilization review (DUR) messages. Ensure DAW

codes are entered correctly.

7. Assist in obtaining and returning medications to and from the pharmacy shelves.

8. Assist in counting, pouring, measuring, compounding and packaging of medication for dispensing to the patient.

9. Assist in answering the telephone according to Harris Teeter policy (Harris Teeter Pharmacy, this is ____________, may I help you?) An Intern may receive original telephone prescription orders at the discretion and under the supervision of a pharmacist.

10. Assist in calling or faxing refill authorizations to prescribers' offices. An Intern may receive telephone refill authorizations from the prescriber or designee.

11. Assist in bagging of prescriptions and handling customer transactions, including cash register operation.

12. Assist in ordering receiving, verifying, pricing, and stocking of pharmaceuticals and other products. This function may require lifting up to 40 lbs., and reaching heights from 6 inches to 72 inches.

13. If the hours worked by the Intern are to apply towards requirements for licensure, the Intern will provide all relevant paperwork to the supervising pharmacist. The Intern will work cooperatively with the supervising Pharmacist in the development and meeting of expectations to be fulfilled.

14. Recommend and administer immunizations according to said State(s) Board of Pharmacy rules and regulations.

15. Immunizations will be administered under the direct supervision of the supervising Pharmacist.

ADDITIONAL JOB FUNCTIONS:

1. Assist in maintaining a clean, neat department including work counter, shelves, floors, windows, and customer service area to present a professional, sanitary and organized image to customers.

2. Assist in ordering, stocking and retrieving prescription containers and other supplies as required by the pharmacy including ordering and stocking the Pharmacy Over-The-Counter (OTC) section.

3. Assist in filing of prescriptions, reports, invoices and other documents as required by the pharmacy.

4. Adhere to all policies and procedures, dress code and work ethics.

5. Effectively communicate with customers, management, and associates.

6. Successful completion of assigned projects as required by Pharmacy Operations Manager.

7. Required attendance at any scheduled intern training meetings.