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Customer Service Insurance Jobs in Seattle, WA (NOW HIRING)

Crash Champions

Customer Service Representative

Renton, WA · On-site

$20.90 - $25/hr

Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ... Medical Insurance * Dental Insurance * Vision Insurance * Group Life Insurance * Disability ...

U-Haul

Customer Service Representative

Tukwila, WA · On-site

$21.63 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Crash Champions

Customer Service Representative

Renton, WA · On-site

$20.90 - $25/hr

Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ... Medical Insurance * Dental Insurance * Vision Insurance * Group Life Insurance * Disability ...

Crash Champions

Customer Service Representative

Burien, WA · On-site

$21.16 - $25/hr

Interpersonal and customer service skills. * Analytical and problem-solving skills. * Multitasking ... Medical Insurance * Dental Insurance * Vision Insurance * Group Life Insurance * Disability ...

Hertz

Customer Service Associate

Seatac, WA

$20.74/hr

As a Customer Service Associate , you will be interacting with our customers to provide world-class ... Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base ...

U-Haul

Customer Service Representative

Tacoma, WA

$17.13 - $18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Seattle, WA

Customer Service Insurance information

See Seattle, WA salary details

$10

$20

$29

How much do customer service insurance jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service insurance in Seattle, WA is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $23.17 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are the most commonly searched types of Customer Service Insurance jobs in Seattle, WA?

The most popular types of Customer Service Insurance jobs in Seattle, WA are:

What are popular job titles related to Customer Service Insurance jobs in Seattle, WA?

For Customer Service Insurance jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Seattle, WA look for?

The top searched job categories for Customer Service Insurance jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Service Insurance jobs?

Cities near Seattle, WA with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,284 per year, or $20.8 per hour.

Customer Service Representative

Crash Champions

Redmond, WA • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Crash Champions rating

7.0

Company rating: 7.0 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

170th of 371 rated vehicle maintenance

Job description

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. 

Responsibilities
  • Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
  • Clean workspace, this is the first point of contact our customers have with our facility.
  • Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
  • Provide clerical and administrative support to the General Managers and Service Advisors.
  • Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
  • Perform other related duties as assigned
Qualifications
  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Attentiveness and patience
Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus ("Cash From Crash")
  • 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

Posted Min Pay RateUSD $16.66/Hr.Posted Max Pay RateUSD $25.00/Hr.Employment Type: FULL_TIME

What Crash Champions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crash Champions logo

About Crash Champions

Sourced by ZipRecruiter

Founded in 1999, and based in Chicago, IL, Crash Champions, LLC ("Crash Champions"or the"Company") is the fifth largest independent collision repair chain in the United States, with an established presence in 17 states- and formal direct repair program ("DRP") relationships with most leading insurance carriers. The Company is led by founder and CEO Matt Ebert, who maintains an impressive track record of both organic and acquisition growth. As an acquiror of choice with a value-added capital partner, Crash Champions is expected to grow from a multi-regional business into a nationally recognized provider of collision repair services. Based upon the current pipeline of acquisitions and greenfield openings.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

51 - 200 Employees

Headquarters location

Westmont, IL, US

Year founded

1999

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