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Progressive Insurance Customer Service Jobs in Seattle, WA

Florida Tile

Customer Service

Kent, WA · On-site

$18.25 - $25/hr

Participates in the shipping of company goods to various customers. * Verifies accuracy of ... Employer Paid Life Insurance * Supplemental Life, AD&D * 401(k) Retirement Plan and Employer ...

Florida Tile

Customer Service

Kent, WA · On-site

$17.75 - $24.25/hr

Participates in the shipping of company goods to various customers. * Verifies accuracy of ... Employer Paid Life Insurance * Supplemental Life, AD amp;D * 401(k) Retirement Plan and Employer ...

Florida Tile, Inc.

Customer Service

Kent, WA · On-site

$17.75 - $24.25/hr

Participates in the shipping of company goods to various customers. * Verifies accuracy of ... Employer Paid Life Insurance * Supplemental Life, AD&D * 401(k) Retirement Plan and Employer ...

T&A Supply Company

Customer Service Representative

Kent, WA · On-site

$18.25 - $25/hr

... progress. Join the T&A Supply Company family and help shape the future of flooring. Job Summary ... Dental Insurance- Preventive, basic, and major dental services plus orthodontia coverage for ...

Seamar

Customer Service Rep

Tacoma, WA

$17.25 - $23.25/hr

The Customer Service Representative is responsible for screening all non-insured patients and ... Is responsible for maintaining activity records, submitting progress reports as directed by the ...

Adecco US, Inc.

Customer Service Representative

Fife, WA · On-site

$18 - $18.50/hr

... progress of delivery routes · Scan haul-away pods and verify stamps · Process changes or ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

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Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for progressive insurance customer service in Seattle, WA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Seattle, WA?

For Progressive Insurance Customer Service jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Seattle, WA look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Progressive Insurance Customer Service jobs?

Cities near Seattle, WA with the most Progressive Insurance Customer Service job openings:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $44,494 per year, or $21.4 per hour.

Farmers Insurance - Customer Service Representative

CHRIS FAVERTY INS AGENCY INC Farmers Insurance

Puyallup, WA • On-site

$42K - $52K/yr

Full-time

Dental, Retirement, PTO

Posted 15 days ago

Job description

Are you looking for an opportunity to put your skills to better use? CHRIS FAVERTY INS AGENCY INC Farmers Insurance in Puyallup, Washington, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service Rep. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve sales goals and service standards. Whether you have experience in the industry or are looking to start down a new career path, this may be the place for you. No previous industry experience? No problem! If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know to be successful with CHRIS FAVERTY INS AGENCY INC Farmers Insurance. Entry-level applicants will begin with a $42,000 base salary and can earn additional compensation during their first year with sales commissions. Are you an experienced customer service representative? Amazing! If you are an experienced and insuranced licensed customer service representative looking for a new opportunity, this may be the place for you. Experienced and licensed applicants start with a $46,000 base salary and top performers earned an additional $12,000 in commission last year. You will also benefit from additional training and development opportunities, making this a great opportunity to transfer and grow your skills. If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each customer, this may be the role for you. Apply today!



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Hands on Training

Retirement Plan

Mon-Fri Schedule


Responsibilities



  • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
  • Process customer policy change requests.
  • Maintains phone time or sales quotas as determined by management.
  • Schedule appointments to meet prospective customers.
  • Contact businesses and private individuals by telephone to promote products, services and/or referral programs.

Requirements



  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Be capable of handling customer rejection.