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Insurance Customer Service Representative Jobs in Seattle, WA

U-Haul

Customer Service Representative

Bothell, WA · On-site

$21.65 - $22.50/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

CUSTOMER SERVICE REPRESENTATIVE

Federal Way, WA · On-site

$17.13 - $18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Lynnwood, WA · On-site

$20 - $22/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

Emish Market

Customer Service Representative

Fife, WA · On-site

$20 - $22/hr

We are currently hiring a Customer Service Representative (CSR) to join our front-of-house team ... medical insurance (75% for full-time employees), and paid vacation: 1 week after 1 year of ...

U-Haul

Customer Service Representative

Seattle, WA · On-site

$18 - $20/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Federal Way, WA · On-site

$17.13 - $18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Renton, WA · On-site

$21.57 - $22.50/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Bremerton, WA · On-site

$17.13 - $18/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

U-Haul

Customer Service Representative

Shoreline, WA

$18 - $20/hr

Business travel insurance * You Matter EAP * LifeLock Identity Theft Protection * Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Customer Service Representative ...

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All JobsInsurance Customer Service Representative JobsInsurance Customer Service Representative Jobs in Seattle, WA

Insurance Customer Service Representative information

See Seattle, WA salary details

$29.6K

$55.1K

$83.1K

How much do insurance customer service representative jobs pay per year?

As of Aug 11, 2026, the average yearly pay for insurance customer service representative in Seattle, WA is $55,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $62,600.00 per year, depending on experience, location, and employer.

What does an insurance customer service representative do?

An Insurance Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, and resolving issues. They act as a liaison between customers and insurance companies, helping clients understand their coverage options and claims process. These representatives may also handle billing inquiries, provide quotes, and maintain accurate records. Their goal is to ensure customer satisfaction and support overall client retention.

What are some common challenges faced by insurance customer service representatives and how can they be managed?

Insurance Customer Service Representatives often encounter challenges such as handling complex policy inquiries, managing high call volumes, and addressing upset or anxious clients. Success in this role involves strong communication skills, patience, and the ability to quickly learn and navigate insurance products and systems. Building rapport with clients and collaborating closely with underwriters and claims adjusters can also help resolve issues efficiently. Most organizations provide ongoing training and support to help representatives stay updated on products and best practices.

What are the key skills and qualifications needed to thrive as an insurance customer service representative?

To thrive as an Insurance Customer Service Representative, you need strong communication skills, attention to detail, and a basic understanding of insurance products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, insurance databases, and sometimes state insurance licensing is typically required. Patience, problem-solving abilities, and empathy help representatives effectively address client concerns and build positive relationships. These skills ensure accurate policy management and high levels of customer satisfaction in a competitive service industry.

What is the difference between Insurance Customer Service Representative vs Insurance Claims Adjuster?

AspectInsurance Customer Service RepresentativeInsurance Claims Adjuster
Required credentialsHigh school diploma; sometimes insurance-specific trainingHigh school diploma; often requires licensing and certifications
Work environmentOffice settings, call centers, customer support centersField and office work, inspecting claims, interviewing claimants
Employer and industry usageInsurance companies, agencies, brokeragesInsurance companies, third-party claims organizations
Common search and comparison intentCustomer support, policy inquiries, billing issuesClaim investigation, damage assessment, settlement processing

While both roles are integral to the insurance industry, Insurance Customer Service Representatives primarily handle customer inquiries and policy support, whereas Insurance Claims Adjusters focus on investigating and settling claims. Understanding these differences helps job seekers find the right career path within the insurance sector.

What are popular job titles related to Insurance Customer Service Representative jobs in Seattle, WA? For Insurance Customer Service Representative jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Insurance Customer Service Representative jobs in Seattle, WA look for? The top searched job categories for Insurance Customer Service Representative jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Insurance Customer Service Representative jobs? Cities near Seattle, WA with the most Insurance Customer Service Representative job openings:
Insurance Customer Service Representative jobs near you
Infographic showing various Insurance Customer Service Representative job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $55,307 per year, or $26.6 per hour.

Farmers Insurance - Customer Service Representative

CHRIS FAVERTY INS AGENCY INC Farmers Insurance

Puyallup, WA • On-site

$42K - $52K/yr

Full-time

Dental, Retirement, PTO

Posted 4 days ago

Job description

Are you looking for an opportunity to put your skills to better use? CHRIS FAVERTY INS AGENCY INC Farmers Insurance in Puyallup, Washington, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Customer Service Rep. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve sales goals and service standards. Whether you have experience in the industry or are looking to start down a new career path, this may be the place for you. No previous industry experience? No problem! If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know to be successful with CHRIS FAVERTY INS AGENCY INC Farmers Insurance. Entry-level applicants will begin with a $42,000 base salary and can earn additional compensation during their first year with sales commissions. Are you an experienced customer service representative? Amazing! If you are an experienced and insuranced licensed customer service representative looking for a new opportunity, this may be the place for you. Experienced and licensed applicants start with a $46,000 base salary and top performers earned an additional $12,000 in commission last year. You will also benefit from additional training and development opportunities, making this a great opportunity to transfer and grow your skills. If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each customer, this may be the role for you. Apply today!



Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Hands on Training

Retirement Plan

Mon-Fri Schedule


Responsibilities



  • Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
  • Process customer policy change requests.
  • Maintains phone time or sales quotas as determined by management.
  • Schedule appointments to meet prospective customers.
  • Contact businesses and private individuals by telephone to promote products, services and/or referral programs.

Requirements



  • Driven and goal-oriented individual.
  • Ability to tactfully handle stressful and difficult situations.
  • Be capable of handling customer rejection.