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Customer Service Insurance Jobs in Ohio (NOW HIRING)

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Customer Service Insurance information

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How much do customer service insurance jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service insurance in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a customer service insurance representative?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a customer service insurance representative?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service insurance representatives, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.

What are the most commonly searched types of Customer Service Insurance jobs in Ohio?

The most popular types of Customer Service Insurance jobs in Ohio are:

What are popular job titles related to Customer Service Insurance jobs in Ohio?

For Customer Service Insurance jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Insurance jobs in Ohio look for?

The top searched job categories for Customer Service Insurance jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Insurance jobs?

Cities in Ohio with the most Customer Service Insurance job openings:

Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Licensed Insurance Customer Service Representative

Howard Hanna Real Estate Services

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Job Overview

Property & Casualty Customer Service Representative – Howard Hanna Insurance

Join a Best Practices-recognized agency and put your P&C license to work in a role that makes a difference! As a Customer Service Representative, you’ll guide clients through their insurance needs, answer questions, and ensure they feel confident and supported.

We’re more than an agency—we’re a community-focused team that values collaboration, growth, and exceptional service. Your work will directly impact clients’ peace of mind while helping you build a rewarding career.

Grow your career. Make an impact. Join our team today!

Salary Range: $45,000.00 - $48,000.00 per year

Benefits
  • Annual Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Hands on Training
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Retirement Plan
  • Competitive compensation and benefits package
  • Ongoing training and professional development opportunities
  • Supportive, inclusive, and growth-focused workplace culture
  • Opportunities to advance within the company and broaden your insurance expertise
  • work with a recognized Best Practices Agency
  • Fun & Friendly Co-workers
  • Bonus Opportunities
Requirements
  • Active Property & Casualty insurance license (required)
  • Strong communication and interpersonal skills
  • Passion for educating and helping clients understand their insurance options
  • Proven ability to identify opportunities for cross-selling and account expansion
  • Attention to detail and commitment to regulatory compliance
  • Team-oriented attitude and a drive for continuous improvement
Responsibilities
  • Deliver exceptional customer service to existing clients, resolving inquiries with empathy and expertise
  • Educate policyholders on coverage details, policy changes, and insurance solutions to help them make informed decisions
  • Identify opportunities to cross-sell and up-sell additional products and services, building stronger client relationships
  • Maintain accurate records and documentation in compliance with industry standards
  • Collaborate with a supportive team dedicated to client satisfaction and professional growth
Remote Type:No
Job Type:Full-Time
Job Category:Customer Service Representative
Location:1000 Gamma Dr.,Pittsburgh,PA,15238,US
About UsHoward Hanna Insurance Services provides a one-stop shop for all things insurance, with options for home, auto, umbrella, life, and business and commercial.Why Join Us

At Howard Hanna Insurance Services, we believe in protecting what matters most—your peace of mind. As a leading player in the insurance industry, we pride ourselves on our energetic team of professionals dedicated to delivering tailored solutions with exceptional service. Join a dynamic workplace that fosters growth, collaboration, and innovation. With our commitment to both clients and employees, there's no better place to build your career and make a real impact. Choose us, where your future is our priority!

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