ZipRecruiter

Log In

1

Customer Service Insurance Jobs in Ohio (NOW HIRING)

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Ohio

Customer Service Insurance information

See Ohio salary details

$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service insurance in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Ohio? The most popular types of Customer Service Insurance jobs in Ohio are:
What are popular job titles related to Customer Service Insurance jobs in Ohio? For Customer Service Insurance jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Ohio look for? The top searched job categories for Customer Service Insurance jobs in Ohio are:
What cities in Ohio are hiring for Customer Service Insurance jobs? Cities in Ohio with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Ohio as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Licensed Insurance Customer Service Representative

Otto Insurance Group

Lancaster, OH • On-site

$45K - $55K/yr

Other

Medical, Retirement, PTO

Posted 4 days ago

Job description

Role Description:

As a Licensed Insurance Customer Service Manager at Otto Insurance Group, you will be responsible for providing exceptional customer service to clients and assisting them with their insurance needs.

Responsibilities:

  • Handle customer inquiries and provide accurate information about insurance policies
  • Process policy changes, renewals, and claims efficiently
  • Assist customers with policy-related questions and concerns
  • Maintain client records and documentation
  • Collaborate with the sales team to ensure customer satisfaction

Requirements:

  • Active insurance license
  • Prior experience in customer service or insurance industry
  • Excellent communication and interpersonal skills
  • Proficiency in insurance software and Microsoft Office

Benefits:

  • Competitive compensation: $45,000.00 - $55,000.00 per year paid semi-monthly
  • Health insurance and retirement plans
  • Paid time off and holidays
  • Matching Simple IRA 

About the Company:

At Otto Insurance Group, we are committed to providing high-quality insurance products and exceptional customer service. Join our team and be part of a dynamic company that values its employees and clients alike.

Apply