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Customer Service Hospital Jobs in Raleigh, NC (NOW HIRING)

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in Raleigh, NC

Customer Service Hospital information

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$9

$18

$26

How much do customer service hospital jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service hospital in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings is beneficial, and familiarity with hospital management software can be advantageous. Some positions may require certification in healthcare customer service or related fields.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

Is working at a hospital customer service?

A hospital customer service role involves assisting patients, visitors, and healthcare providers with inquiries, appointments, and billing. It requires strong communication skills, patience, and familiarity with hospital systems and policies. The job often involves working in a fast-paced environment and may require training on specific software or protocols.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

What are popular job titles related to Customer Service Hospital jobs in Raleigh, NC? For Customer Service Hospital jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Hospital jobs in Raleigh, NC look for? The top searched job categories for Customer Service Hospital jobs in Raleigh, NC are:
Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Part Time CSR Wanted at Swift Creek Animal Hospital

Community Veterinary Partners

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

Re-posted 26 days ago

Job description

Swift Creek Animal Hospital is a full service veterinary medical facility located in Raleigh NC. The professional and courteous staff at SCAH seek to provide the best possible medical care, surgical care, and dental care for the highly valued clients. We are committed to promoting responsible pet ownership, preventative health care and health related educational opportunities for our clients:
Experienced PART TIME Receptionist wanted, around 30 hours a week including Saturdays from 8a-Noon.
We are looking for a bright, reliable, and customer service oriented person to join our team!
This position requires an individual to:
-Record relevant information about animals including weight and types of medications given
-Advise owners of pets about caring for their animals at home
-Have excellent communication skills
-Maintain strong time management skills and the ability to prioritize tasks depending on needs, *ability to multi- task*!
-Maintain good organizational skills
-Receive and place calls to clients using a multi-line phone system
-Have general knowledge of veterinary terms and recommendations
-Schedule patient appointments
-Process client transactions
-Have computer skills to maintain medical records about animals in veterinary software
-Be able to work closing shifts (12p-6p)
-Be able to work Saturdays (8a-12p)
**The ideal candidate is positive, self-motivated, communicates effectively, and has a strong work ethic. Individuals must be able to multi-task and thrive in a fast-paced environment.

Community Veterinary Partners logo

About Community Veterinary Partners

Sourced by ZipRecruiter

Today, we are more than 3,000 unique veterinary care providers whose job is to bring joy to families by caring for the pets they love. We do that by providing extraordinary care for all our members, no matter how many legs (or wings) they may have. At the end of the day, we are more than just pet people. we’re pet people people. Our Mission Our mission is to bring joy to families by providing the best care possible to the pets they love. We do this through a growing community of veterinary hospitals who have an established legacy of compassionate care.

Industry

Non-profits

Company size

1,001 - 5,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2009

Social media

Twitter

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