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Customer Service Hospital Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Lab Customer Service Rep

Raleigh, NC · On-site

$18.84 - $26.77/hr

Provides customer services and schedule services and performs phlebotomy within the UNC Rex ... Retrieves laboratory results from hospital EMR for physicians and patients. 4) Obtains demographic ...

UNC HEALTH

Lab Customer Service Rep

Raleigh, NC · On-site

$18.84 - $26.77/hr

Provides customer services and schedule services and performs phlebotomy within the UNC Rex ... Retrieves laboratory results from hospital EMR for physicians and patients. 4) Obtains demographic ...

UNC Health

Lab Customer Service Rep

Raleigh, NC · On-site

$18.84 - $26.77/hr

Provides customer services and schedule services and performs phlebotomy within the UNC Rex ... Retrieves laboratory results from hospital EMR for physicians and patients. 4) Obtains demographic ...

TEKsystems

CSR - Remote

Raleigh, NC · Remote

$16.50/hr

The CSR demonstrates detailed knowledge of the clients' plan provisions and Health and Welfare ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

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All JobsCustomer Service Hospital JobsCustomer Service Hospital Jobs in Raleigh, NC

Customer Service Hospital information

See Raleigh, NC salary details

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$26

How much do customer service hospital jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service hospital in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

How to become a customer service hospital representative?

To become a customer service hospital representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings is beneficial, and familiarity with hospital management software can be advantageous. Some positions may require certification in healthcare customer service or related fields.

What challenges do customer service representatives face in a hospital, and how can they be managed?

Customer Service Representatives in hospitals often encounter challenges such as handling distressed or anxious patients, navigating complex healthcare systems, and maintaining clear communication between medical staff and families. Managing these challenges requires strong interpersonal skills, patience, and the ability to stay calm under pressure. Training in conflict resolution and knowledge of hospital processes can also help representatives provide timely, compassionate support while ensuring accurate information is relayed to patients and their families.

What skills and qualifications are needed to work in customer service in a hospital?

To excel as a Customer Service Representative in a hospital, you need strong communication skills, knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health record (EHR) software, and multi-line phone systems is often required. Compassion, patience, and problem-solving abilities help you provide exceptional service and support to patients and families during stressful times. These competencies are essential to ensure smooth patient experiences, accurate information flow, and a supportive hospital environment.

What is a customer service hospital job?

Customer service hospital jobs involve assisting patients, visitors, and healthcare staff by providing information, resolving concerns, and ensuring a positive experience in a hospital setting. These roles may include answering questions about hospital services, handling patient admissions and discharges, and responding to complaints or requests. Customer service representatives in hospitals play a crucial role in maintaining clear communication and supporting both patient satisfaction and hospital operations.

Is working at a hospital customer service?

A hospital customer service role involves assisting patients, visitors, and healthcare providers with inquiries, appointments, and billing. It requires strong communication skills, patience, and familiarity with hospital systems and policies. The job often involves working in a fast-paced environment and may require training on specific software or protocols.

What is the difference between Customer Service Hospital vs Customer Service Call Center?

AspectCustomer Service HospitalCustomer Service Call Center
CredentialsHigh school diploma or equivalent; healthcare-specific trainingHigh school diploma or equivalent; general customer service training
Work EnvironmentHospitals, clinics, healthcare facilitiesCall centers, office settings
Industry UsageHealthcare industryVarious industries including retail, telecom, finance
Common Search/ComparisonCustomer Service Hospital vs Customer Service Call Center

Customer Service Hospital roles focus on assisting patients and healthcare providers within medical settings, requiring healthcare-specific knowledge. In contrast, Customer Service Call Center positions handle general customer inquiries across various industries, often in a call center environment. Both roles involve communication skills but differ significantly in industry context and required expertise.

What are popular job titles related to Customer Service Hospital jobs in Raleigh, NC? For Customer Service Hospital jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Service Hospital jobs in Raleigh, NC look for? The top searched job categories for Customer Service Hospital jobs in Raleigh, NC are:
Customer Service Hospital jobs near you
Infographic showing various Customer Service Hospital job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Oak Heart Veterinary Hospital

Raleigh, NC • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Description:

Oak Heart Veterinary Hospital is seeking a Customer Service Representative to join our dedicated staff in Raleigh.


Why Oak Heart Veterinary Hospital


Oak Heart is a four practice veterinary hospital family that includes Oak Heart at Dixie Trail, Oak Heart at Longview, Oak Heart at Person Street, and Oak Heart at South Saunders. All practices are located inside the beltline of Raleigh, minutes from downtown. Each location has its own personality and culture, with dedicated doctors and staff – you will not be asked to rotate between hospitals.


All the Oak Heart practices are fully equipped for you to practice your best medicine, with in-house labs, ultrasound, digital radiographs, and dental radiographs. Every exam room has a computer and a payment terminal, to provide efficiency for doctors and clients. We offer flexible schedules and encourage the development of personal interests like acupuncture or ultrasound skills.

Raleigh is one of the most desirable places in North Carolina to call home with quality healthcare, a centralized location, well-rated schools, family-friendly amenities, excellent eats, and an extensive trail system. Raleigh and the Triangle area of NC are consistently ranked as one of the best places to live in the United States. Come check us out, you will want to stay!


Benefits:

  • A choice between two medical plans with prescription drug benefits
  • Dental and vision coverage are available
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Life insurance for yourself, your spouse, and eligible dependents is available
  • Paid time off / holidays
  • Health Savings Account available
  • Short-term disability available
  • Supplemental critical illness and accident plans are available
  • Uniform allowance
  • Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Requirements:



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