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Customer Service Gucci Jobs (NOW HIRING)

Gucci

KERING EYEWEAR Training Manager

New York, NY · On-site

Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega ... This role supports both clients and internal teams (Sales, Customer Service, After-Sales, and ...

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How much do customer service gucci jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer service gucci in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Gucci job?

A Customer Service Gucci job involves assisting customers with inquiries, orders, returns, and product information while ensuring a luxury experience. Representatives handle phone, email, and chat support, resolving issues efficiently while embodying the brand's values. Excellent communication, problem-solving skills, and a strong knowledge of Gucci products are essential.

What are the key skills and qualifications needed to thrive in the Customer Service Gucci position, and why are they important?

To thrive as a Customer Service Gucci representative, you need excellent communication, problem-solving abilities, and a background in luxury retail or hospitality; a high school diploma or equivalent is typically required. Familiarity with point-of-sale (POS) systems, CRM platforms, and basic proficiency in using email and chat support tools are important. Outstanding interpersonal skills, patience, and cultural sensitivity help you provide personalized service to a diverse clientele. These skills are vital for maintaining Gucci's high standards of customer satisfaction and loyalty in a premium retail environment.

What are the typical daily responsibilities of a Customer Service Gucci representative?

As a Customer Service Gucci representative, your daily responsibilities will include assisting customers with product inquiries, processing sales and returns, and resolving any issues related to their shopping experience, both in-store and via phone or email. You will also help maintain the visual presentation of the sales floor, follow up on client requests, and collaborate with sales associates and management to ensure each customer receives personalized, high-level service. Additionally, you may be responsible for updating client records in the CRM system and participating in training sessions to stay informed about new product launches and brand initiatives. This dynamic environment is ideal for those who thrive in a fast-paced, customer-focused setting and are passionate about luxury fashion.

More about Customer Service Gucci jobs
What cities are hiring for Customer Service Gucci jobs? Cities with the most Customer Service Gucci job openings:
What are the most commonly searched types of Customer Service Gucci jobs? The most popular types of Customer Service Gucci jobs are:
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Customer Service Gucci jobs near you
Infographic showing various Customer Service Gucci job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
KERING EYEWEAR Trade Marketing Manager LATAM

KERING EYEWEAR Trade Marketing Manager LATAM

Gucci

Miami, FL • On-site

Full-time

Posted 18 days ago

Gucci rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Summary
About us
Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.
We are currently seeking a Trade Marketing Manager as part of our LATAM team in our office in Miami.
Job Description
Your opportunity
The Trade Marketing Manager will be responsible for developing and executing localized trade marketing initiatives that drive brand visibility, customer engagement, and sales performance across assigned markets.
How you will contribute
  • Develop and implement regional and localized trade marketing plans aligned with global brand objectives and guidelines.
  • Lead the planning and execution of BTL marketing activities.
  • Design tailored marketing initiatives, promotions, retail incentives, and merchandising programs.
  • Manage relationships with assigned accounts, distributors, and stakeholders.
  • Conduct regular market visits and identify growth opportunities.
  • Monitor competitive activity and market trends.
  • Manage projects from concept through execution.
  • Coordinate with agencies, suppliers, and external partners.
  • Coordinate POSM delivery with Customer Service and Logistics teams.
  • Manage POP material shipping and retail execution.
  • Manage Demand Planning and Forecasts of POP materials for all brands and assigned accounts.
  • Support budget management and ROI tracking.
  • Ownership of budget pertaining to assigned area and customers
  • Process invoices and payments through SAP.
  • Prepare monthly reports and maintain trackers.
  • Develop and deliver training materials and workshops.
  • Partner with HQ teams to adapt global initiatives to local markets.

Who you are
  • +5 years of experience in Trade Marketing, Sales Support, or related field.
  • Experience managing projects from planning through execution within multinational luxury, fashion, beauty, cosmetics, eyewear, or premium consumer goods preferred.
  • Fluent in English and Spanish, Portuguese.
  • Proficient in Microsoft Office; SAP experience is a plus.
  • Strong project management and organizational skills.
  • Entrepreneurial mindset and proactive problem-solving.
  • Results-driven with strong commercial awareness.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent interpersonal skills.

Why work with us
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2026-08-03
Schedule
Full time
Organization
Kering Eyewear USA Inc.

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