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Customer Service Gucci Jobs (NOW HIRING)

Gucci

GINORI 1735 Client Service Specialist

New York, NY · On-site

$18.50 - $24.50/hr

Gucci, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Brioni, Boucheron, Pomellato, Dodo ... Ensure that all customer requests and issues are resolved professionally, accurately, and in a ...

StockX

Customer Service Specialist

Detroit, MI · On-site

$20/hr

Why you'll love this role As a Customer Service Specialist, you'll assist our most valued users and ... Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and ...

Maui Jim

Customer Service Representative

Peoria, IL · On-site +1

$18.50/hr

Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega ... Successfully complete training to be familiar with Maui Jim product as well customer service ...

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How much do customer service gucci jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service gucci in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Gucci job?

A Customer Service Gucci job involves assisting customers with inquiries, orders, returns, and product information while ensuring a luxury experience. Representatives handle phone, email, and chat support, resolving issues efficiently while embodying the brand's values. Excellent communication, problem-solving skills, and a strong knowledge of Gucci products are essential.

What are the key skills and qualifications needed to thrive in the Customer Service Gucci position, and why are they important?

To thrive as a Customer Service Gucci representative, you need excellent communication, problem-solving abilities, and a background in luxury retail or hospitality; a high school diploma or equivalent is typically required. Familiarity with point-of-sale (POS) systems, CRM platforms, and basic proficiency in using email and chat support tools are important. Outstanding interpersonal skills, patience, and cultural sensitivity help you provide personalized service to a diverse clientele. These skills are vital for maintaining Gucci's high standards of customer satisfaction and loyalty in a premium retail environment.

What are the typical daily responsibilities of a Customer Service Gucci representative?

As a Customer Service Gucci representative, your daily responsibilities will include assisting customers with product inquiries, processing sales and returns, and resolving any issues related to their shopping experience, both in-store and via phone or email. You will also help maintain the visual presentation of the sales floor, follow up on client requests, and collaborate with sales associates and management to ensure each customer receives personalized, high-level service. Additionally, you may be responsible for updating client records in the CRM system and participating in training sessions to stay informed about new product launches and brand initiatives. This dynamic environment is ideal for those who thrive in a fast-paced, customer-focused setting and are passionate about luxury fashion.

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What cities are hiring for Customer Service Gucci jobs? Cities with the most Customer Service Gucci job openings:
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Customer Service Gucci jobs near you
Infographic showing various Customer Service Gucci job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
GUCCI | Store Director - Chicago Oakbrook

GUCCI | Store Director - Chicago Oakbrook

Gucci

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Gucci rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Job Description
Role Mission
As Gucci Store Director, you will lead with an entrepreneurial mindset being responsible for store results, people development and growth, client experience, development, and engagement, in addition to store operations.
You will be a cross-functional leader leveraging on all internal and external opportunities to optimize business performance, ensure seamless store functionality, and create an unsurpassed luxury service culture in the store.
You will guarantee efficiency and effectiveness in driving and executing the company's strategy through maintaining strategic, operational, and floor leadership of the store.
You will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci's values and the brand's client-centric strategy.
Key Accountabilities
Client Experience
  • Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

  • Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.

  • Inspire and foster collaboration in the store to achieve coherent and strong clienteling-related activities and training.

  • Ensure the development, implementation, and execution of company CRM initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

  • Partner closely with the Client Engagement team to lead and leverage business development opportunities, by utilizing a top-client strategy to retain and develop high-potential clients, with a special focus on the Top 100.

  • Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.

  • Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

  • Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.

  • Lead and oversee company-driven local events and product launches, ensuring client attendance and sales results are met.

  • Maintain and inspire a deep knowledge of competition and prospects in the store's area and stay well connected to local trends and evolution.

Leading People
  • Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and servant leadership with people and clients.

  • Assist and guide your team in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.

  • Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.

  • Elevate, empower, and enrich your team's performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.

  • Endorse and develop the leadership and functional capabilities and skills of the store team to become ready for future roles.

  • Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth and mobility.

  • Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.

  • Manage and oversee effective and timely resolution of employee-relations matters in partnership with your line manager and the People Partners.

  • Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.

  • Oversee a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance
  • Partner cross-functionally to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.

  • Devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.

  • Demonstrate sales leadership by playing an active role on the sales floor through coordinating FoH and BoH activities, engaging with top clients, and ensuring the highest level of client service and hospitality.

  • Oversee and ensure the management of stock levels to maximize full-price selling (for Full-price stores) and maintain a high sell-through, as well as alignment with new product launches.

  • Ensure the rollout of training priorities by all managers and the training team, so that all people are fully educated on brand pillars and season strategy.

  • Consistently drive the company's set KPIs by guiding and challenging everyone to create and implement strategies, when performance standards are not met.

  • Guide and ensure the effective allocation of staff resources and schedule to drive sales and maintain a high standard of client service.

  • Keep up to date with competitors' analysis; products, sales trends, people strategies, clienteling activities, and launches.

Running the House
  • Adhere to and oversee the adherence to company policies and procedures including Operations, People, and Security.

  • Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through, as well as alignment with new product launches.

  • Comply with all Loss Prevention self-audits, monthly cycle counts, incident reporting, and inventory reconciliations to ensure annual inventory shrinkage is below company target.

  • Provide accurate monthly schedules and timely submission of payroll records for all employees.

  • Oversee incoming and outbound merchandise requests and shipments.

  • Support and monitor the After Sales services in store.

  • Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.

  • Ensure optimal and consistent adherence to all key health, safety, and security aspects.

  • Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.

  • Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards and, at the same time, ensuring team's adherence to these standards.

Requirements
  • Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.

  • Bachelor's Degree in a related field is preferred.

  • High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.

  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

  • Ability to manage competing priorities in a fast-paced environment.

  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

  • Industry awareness, commercial knowledge, and strong business and financial acumen.

  • Strong verbal and written communication skills and excellent organizational skills.

  • Passion for the Fashion Industry.

  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility need. Please only send inquiries concerning requests for reasonable accommodations."
Salary Range - Illinois
For individuals assigned and/or hired to work in Illinois, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current base salary range is $100,800 to $112,000 USD.
Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Benefits include:
  • Medical

  • Dental

  • Vision

  • Paid Time Off (PTO)

  • 401K

Job Type
Regular
Start Date
2026-07-14
Schedule
Full time
Organization
Gucci America Inc.

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