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Gucci

GUCCI Store Director - Topanga

Los Angeles, CA · On-site

Lead the team in executing superior client-centric service and after-sales experience to achieve ... Ensure the development, implementation, and execution of company CRM initiatives by guiding and ...

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How much do customer service gucci jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service gucci in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service Gucci job?

A Customer Service Gucci job involves assisting customers with inquiries, orders, returns, and product information while ensuring a luxury experience. Representatives handle phone, email, and chat support, resolving issues efficiently while embodying the brand's values. Excellent communication, problem-solving skills, and a strong knowledge of Gucci products are essential.

What are the key skills and qualifications needed to thrive in the Customer Service Gucci position, and why are they important?

To thrive as a Customer Service Gucci representative, you need excellent communication, problem-solving abilities, and a background in luxury retail or hospitality; a high school diploma or equivalent is typically required. Familiarity with point-of-sale (POS) systems, CRM platforms, and basic proficiency in using email and chat support tools are important. Outstanding interpersonal skills, patience, and cultural sensitivity help you provide personalized service to a diverse clientele. These skills are vital for maintaining Gucci's high standards of customer satisfaction and loyalty in a premium retail environment.

What are the typical daily responsibilities of a Customer Service Gucci representative?

As a Customer Service Gucci representative, your daily responsibilities will include assisting customers with product inquiries, processing sales and returns, and resolving any issues related to their shopping experience, both in-store and via phone or email. You will also help maintain the visual presentation of the sales floor, follow up on client requests, and collaborate with sales associates and management to ensure each customer receives personalized, high-level service. Additionally, you may be responsible for updating client records in the CRM system and participating in training sessions to stay informed about new product launches and brand initiatives. This dynamic environment is ideal for those who thrive in a fast-paced, customer-focused setting and are passionate about luxury fashion.

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What cities are hiring for Customer Service Gucci jobs? Cities with the most Customer Service Gucci job openings:
What are the most commonly searched types of Customer Service Gucci jobs? The most popular types of Customer Service Gucci jobs are:
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Customer Service Gucci jobs near you
Infographic showing various Customer Service Gucci job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

GUCCI Senior Client Advisor - Meatpacking, NY

Gucci

New York, NY • On-site

$22 - $2K/mo

Full-time

Posted 12 days ago

Gucci rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Summary
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
Job Description
  • Job Description Summary
    If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.
  • Job Description
    As a Gucci Senior Client Advisor, you will assist the Store Director in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations.
    You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador.
    Key Accountabilities
    Team
    • Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;
    • Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;
    • Assist in the development and growth within your team;
    • Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

    Client
    • Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
    • Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
    • Attract new clients by being a Brand Ambassador through networking within the community;
    • Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

    Operations
    • Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
    • Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
    • Support the daily operations of the store when management is not present; First point of contact should a difficult client issue arise.

    Key Requirements
    • Sales management experience in retail, luxury retail, or service-related industry preferred;
    • Bachelor's Degree in a related field is preferred;
    • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
    • Ability to manage competing priorities in a fast-paced environment;
    • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
    • Industry awareness and strong business acumen;
    • Strong verbal and written communication skills and excellent organizational skills;
    • Passion for the Fashion Industry;
    • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

    Work Authorization
    • Qualified candidates must have the proper work authorization to work in the United States

    Accessibility
    Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.
    When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
    Salary Range - New York
    For individuals assigned and/or hired to work in New York, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
    A reasonable estimate of the current base salary range is $22.00 to $24,00.
    EOE M/D/F/V
    • Full time
    • Northern America
    • United States of America

Job Type
Regular
Start Date
2026-02-18
Schedule
Full time
Organization
Gucci America Inc.

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