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Customer Service Freight Jobs (NOW HIRING)

Zamzows

Customer Service Associate, FREIGHT

Meridian, ID · On-site

$14 - $19.50/hr

Freight & Customer Service Clerk At Zamzows, we believe in going beyond expectations -- for our customers, our community, and the environment. As a Freight & Customer Service Clerk, you play a vital ...

LCX Freight USA LLC

Customer Service

Miami, FL · On-site

$19.23 - $21.64/hr

A Cargo Airline Customer Service Representative provides customer support and coordinates the ... The representative serves as a key point of contact between customers, freight forwarders ...

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Customer Service Freight information

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How much do customer service freight jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service freight in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Freight vs Customer Service Logistics?

AspectCustomer Service FreightCustomer Service Logistics
CredentialsHigh school diploma; certifications like freight handling or shippingHigh school diploma; certifications in logistics or supply chain
Work EnvironmentWarehouses, freight terminals, shipping centersOffices, distribution centers, supply chain hubs
Employer & IndustryFreight carriers, shipping companies, freight brokersLogistics providers, supply chain companies, freight forwarders
Common Search/ComparisonCustomer Service Freight vs Customer Service Logistics

Customer Service Freight focuses on handling customer inquiries related to freight shipments, tracking, and delivery issues within freight companies. Customer Service Logistics covers broader supply chain support, including coordinating shipments, inventory, and delivery schedules. While both roles require strong communication skills and industry knowledge, Customer Service Freight is more specialized in freight movement, whereas Customer Service Logistics involves comprehensive supply chain management.

What is a customer service freight forwarding job description?

A customer service freight forwarding job involves coordinating the shipment of goods for clients, communicating with carriers, tracking shipments, and resolving issues related to delays or damages. The role requires strong communication skills, knowledge of shipping regulations, and proficiency with logistics software. It often involves working in a fast-paced environment to ensure timely delivery and customer satisfaction.

What is customer service freight?

Customer Service Freight involves handling customer inquiries, tracking shipments, resolving delivery issues, and providing support related to freight transportation. Employees in this role often use communication skills and freight management software to ensure customer satisfaction and efficient logistics operations.

What cities are hiring for Customer Service Freight jobs?

Cities with the most Customer Service Freight job openings:

What states have the most Customer Service Freight jobs?

States with the most job openings for Customer Service Freight jobs include:

What are popular job titles related to Customer Service Freight jobs?

For Customer Service Freight jobs, the most frequently searched job titles are:

Customer Service Freight jobs near you

Customer Service Freight Forwarder

City Of Industry, CA • On-site

UMAX Shipping
See more jobs at UMAX Shippingexternal

$16 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Benefits:

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply