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Customer Service Fraud Prevention Jobs (NOW HIRING)

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10 - $28.52/hr

Educate customers on fraud prevention and account security best practices. * Collaboration * Partner with internal teams (e.g., Fraud Agents, Online Banking, Card Services, Deposit Operations, Branch ...

Whatnot

Fraud Agent

Phoenix, AZ · On-site

$15.50 - $20.50/hr

You will work collaboratively with the team to develop fraud prevention measures that are mindful ... A customer service mentality with passion to reach the best possible outcome. Here's what we're ...

CEFCU

Fraud Prevention Representative

Peoria, IL · On-site

$20.20 - $23.75/hr

CEFCU member service team members are critical to the success of the credit union. They provide a ... Identifies fraud trends and reports to management. Utilizes aggressive collection practices and ...

CEFCU

Fraud Prevention Representative

Peoria, IL · Hybrid

$20.20 - $23.75/hr

CEFCU member service team members are critical to the success of the credit union. They provide a ... Identifies fraud trends and reports to management. Utilizes aggressive collection practices and ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

In this role, you'll be at the forefront of fraud detection, prevention, and investigation while ... customer service or support operations experienceStrong investigative and analytical ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

Minimum two years of customer service or support operations experience * Strong investigative and ... Knowledge of fraud prevention and loss mitigation practices * Familiarity with debit card disputes ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

$19 - $24/hr

Minimum two years of customer service or support operations experience * Strong investigative and ... Knowledge of fraud prevention and loss mitigation practices * Familiarity with debit card disputes ...

Arena Club

Fraud Analyst

Los Angeles, CA · On-site

This is a unique opportunity to build fraud prevention strategies and rules-based systems from the ... Partner closely with the Director of Customer Service to integrate seamless risk assessment ...

UBank

FRAUD OPERATIONS & ANALYTICS MANAGER

... loss prevention activities across all products, services, and payment channels. • Manage fraud ... Investigate customer fraud claims, coordinate recovery efforts, and ensure timely resolution in ...

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Customer Service Fraud Prevention information

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How much do customer service fraud prevention jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service fraud prevention in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service fraud prevention specialist?

A Customer Service Fraud Prevention specialist is a professional responsible for detecting, investigating, and preventing fraudulent activities within a company’s customer interactions. They monitor transactions, analyze suspicious patterns, and work with customers to resolve issues related to scams or identity theft. Additionally, they collaborate with other departments to implement strategies and educate customers on how to protect themselves from fraud. Their goal is to maintain the integrity of the company’s services while ensuring a positive customer experience.

How does the customer service fraud prevention role typically interact with other departments to resolve suspicious activity cases?

In a Customer Service Fraud Prevention role, you will frequently collaborate with departments such as compliance, risk management, and IT security to address and resolve suspected fraud cases. This often involves gathering detailed information from customers, documenting cases meticulously, and escalating complex issues to specialized teams. Effective communication and teamwork are essential, as you may participate in cross-functional meetings to review trends, develop prevention strategies, and streamline investigation processes. This collaborative environment helps ensure that fraud cases are resolved promptly and that customers receive accurate, timely support.

What are the key skills and qualifications needed to thrive as a customer service fraud prevention specialist, and why are they important?

To thrive as a Customer Service Fraud Prevention Specialist, you need strong analytical skills, attention to detail, and experience with customer service, typically supported by a high school diploma or relevant certification. Familiarity with fraud detection software, customer relationship management (CRM) systems, and data analysis tools is commonly required. Excellent problem-solving abilities, effective communication, and a high level of integrity help you stand out in this position. These skills are vital to accurately identify fraudulent activity, protect customers, and maintain organizational trust and reputation.

What is the difference between Customer Service Fraud Prevention vs Customer Service Representative?

AspectCustomer Service Fraud PreventionCustomer Service Representative
Primary FocusDetecting and preventing fraud-related issuesAssisting customers with inquiries and support
Required SkillsFraud detection, risk assessment, knowledge of security protocolsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, security teams, financial institutionsCustomer service centers, retail, telecom
CertificationsFraud prevention, security certifications often preferredCustomer service training, communication skills

Customer Service Fraud Prevention specialists focus on identifying and stopping fraudulent activities, requiring security knowledge and risk assessment skills. In contrast, Customer Service Representatives handle general customer inquiries and support. While both roles involve communication and problem-solving, their core responsibilities and skill sets differ significantly.

What does a customer service fraud prevention representative do?

A customer service fraud prevention representative monitors transactions and accounts to detect and prevent fraudulent activity. They investigate suspicious cases, communicate with customers to verify transactions, and use tools like fraud detection software to protect company assets and customer information.

What cities are hiring for Customer Service Fraud Prevention jobs?

Cities with the most Customer Service Fraud Prevention job openings:

What states have the most Customer Service Fraud Prevention jobs?

States with the most job openings for Customer Service Fraud Prevention jobs include:

What are popular job titles related to Customer Service Fraud Prevention jobs?

For Customer Service Fraud Prevention jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Fraud Prevention job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fraud Investigator I

Greenville, SC • On-site

United Community Bank
Commercial Banking • 11 - 50 employees
Learn more about United Community Bankexternal

$19.10 - $28.52/hr

Full-time

Re-posted 26 days ago

Job description

Overview
The Fraud Investigator I plays a key role in protecting the bank and its customers from financial loss by investigating fraud claims and suspicious activity across deposit, payment, card, and digital banking channels. This position conducts thorough investigations, evaluates evidence, determines claim validity, and ensures timely, accurate, and compliant case resolution.
Working in a fast-paced environment, the Fraud Investigator I partners with customers and internal teams to resolve fraud cases, maintain regulatory compliance, and identify emerging fraud trends and recovery opportunities. Success in this role requires strong analytical and decision-making skills, attention to detail, and a commitment to delivering an exceptional customer experience.
This position is available in Greenville, SC and Blairsville, GA.
What You'll Do
  • Fraud Investigations
    • Conduct investigations into suspected fraud involving debit cards, deposits, checks, ACH, wires, online banking, and other channels.
    • Review account activity, transaction patterns, and supporting documentation to assess the validity of fraud claims.
    • Gather and evaluate evidence from customers, internal systems, external institutions, and third-party sources.
    • Contact customers as needed to obtain information, clarify transactions, and obtain supporting documents.
    • Document all case activity, findings, and determinations accurately and within required timeframes using the fraud management system.
    • Prepare and submit required reports (e.g., IC3) in accordance with internal guidelines.
    • Prepare Letters of Indemnity (LOI), Hold Harmless Letters (HHL), and other fraud-related correspondence; follow up with external institutions as necessary.
    • Ensure all investigative actions comply with bank policies, regulatory requirements, and applicable frameworks (e.g., Regulation E, NACHA, BSA/AML, card network rules).
  • Customer Interaction
    • Communicate with customers to gather facts, confirm activity, and support case resolution.
    • Provide ongoing communication and support throughout the investigation process.
    • Deliver professional and empathetic service, particularly when customers have experienced financial loss.
    • Explain investigation outcomes, including approvals and denials, in a clear and supportive manner.
    • Educate customers on fraud prevention and account security best practices.
  • Collaboration
    • Partner with internal teams (e.g., Fraud Agents, Online Banking, Card Services, Deposit Operations, Branch Leadership) to support investigations and resolutions.
    • Coordinate with Legal, Corporate Security, and Compliance on cases involving law enforcement, subpoenas, or regulatory matters.
    • Escalate high-risk, complex, or emerging fraud trends to leadership.
    • Share insights to help improve fraud prevention strategies and customer experience.
  • Compliance & Documentation
    • Maintain accurate, complete, and compliant case records aligned with regulatory and internal requirements.
    • Ensure adherence to all operational procedures and regulatory requirements.
  • Performance Expectations
    • Manage a high volume of cases while maintaining accuracy and attention to detail.
    • Balance investigative work with customer communication (inbound and outbound).
    • Complete investigations within required timelines.
    • Produce well-supported, defensible decisions aligned with policy and evidence.
    • Maintain clear, audit-ready documentation.
    • Identify and pursue recovery opportunities when applicable.
  • Compliance Training: Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
  • Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements For Success
  • High school diploma or equivalent.
  • Minimum of 3+ years of experience in banking, financial services, fraud investigations, risk, disputes, customer service or a related field.
  • Required Skills:
    • Strong analytical and investigative skills with the ability to recognize suspicious activity and inconsistencies.
    • High attention to detail and accuracy in alert review and documentation.
    • Excellent communication skills with the ability to engage customers professionally and empathetically.
    • Sound judgment and decision-making in routine to moderately complex situations.
    • Ability to manage multiple priorities and maintain productivity in a fast-paced environment.
    • Proficiency with fraud platforms, case management systems, and Microsoft Office.
    • Working knowledge of applicable regulations, including:
    • Regulation E
    • NACHA rules
    • Regulation CC
    • Card network rules
    • BSA/AML/OFAC requirements
    • UCC
    • Elder Financial Exploitation
  • Preferred Skills:
    • Experience with core banking systems (e.g., Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance).
    • Familiarity with fraud platforms such as Verafin, Q6, or BlueVoyant.
    • Experience with ServiceNow or similar case management tools.

Conditions of Employment
  • Must be able to pass a criminal background & credit check
  • This is a full-time, non-remote position that requires schedule flexibility to work evenings and weekends as needed.

FLSA Status: Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range
USD $19.10 - USD $28.52 /Hr.

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