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Fraud Prevention Customer Service Representative Jobs

etrailer

Customer Service Fraud Specialist

Wentzville, MO · On-site

$17.50/hr

Customer Service Fraud Representative Location: Wentzville, MO Schedule: Monday-Friday, 1:00 PM-9 ... Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for ...

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

Establish and maintain relationships with branch and customer service associates and account ... Compensation Range: $59,085 - $86,922 The posted compensation range on this listing represents UMB ...

BANK FIRST

Fraud Prevention Specialist

Beloit, WI · On-site

$16 - $21.25/hr

... customer service with professionalism, empathy, and clear communication. The Fraud Prevention ... Specialist analyzes fraud alerts and reports, researches and validates transactions, processes ...

Bank First

VP - Fraud Prevention Manager

Beloit, WI · On-site

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

MutualOne Bank

Fraud Prevention Specialist

Natick, MA · On-site

$85K - $85K/yr

Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention * Must possess advance computer skills, including but not ...

BANK FIRST

VP - Fraud Prevention Manager

Beloit, WI

$131K - $168K/yr

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

BANK FIRST

VP - Fraud Prevention Manager

Beloit, WI · On-site

$131K - $168K/yr

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

ONE

Fraud Strategy - Authentication

$140K - $170K/yr

We're an all-in-one financial services platform that brings together banking, high-yield savings ... prevention & customer experience outcomes * Maintaining and enhancing network/graph analysis ...

rcb

CUSTOMER SERVICE REPRESENTATIVE I

Wichita, KS

$14.25 - $19.50/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

rcb

Customer Service Representative I

Edmond, OK

$14.50 - $19.75/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

RCB Bank

Customer Service Representative I

Edmond, OK · On-site

$12 - $16.25/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

RCB Bank

Customer Service Representative I

Vinita, OK · On-site

$12.25 - $16.50/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

rcb

Customer Service Representative I

Vinita, OK

$13.25 - $17.75/hr

You can identify fraud indicators and follow fraud-prevention and escalation procedures. * You care ... Previous CSR experience What you get: A fun, challenging work environment with an emphasis on ...

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Fraud Prevention Customer Service Representative information

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How much do fraud prevention customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for fraud prevention customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is working in fraud prevention customer service representative a good career?

A fraud prevention customer service representative role offers opportunities to develop skills in fraud detection, customer communication, and problem-solving. It can lead to career advancement in financial services or security fields and often requires attention to detail and familiarity with fraud prevention tools. The job provides stable employment with potential for growth and specialization.

What does a fraud prevention customer service representative do?

A fraud prevention customer service representative assists customers by identifying and resolving potential fraudulent activity on accounts, verifying transactions, and providing guidance on security measures. They use tools like fraud detection software and may need strong communication skills to explain security protocols and gather relevant information. The role often requires attention to detail and knowledge of fraud prevention procedures.

What skills do you need for fraud prevention customer service representative?

A fraud prevention customer service representative needs strong communication skills, attention to detail, and the ability to analyze transactions and identify suspicious activity. Knowledge of fraud detection tools, customer service experience, and understanding of security protocols are also important. Certifications in fraud prevention or related fields can enhance qualifications.

What cities are hiring for Fraud Prevention Customer Service Representative jobs?

Cities with the most Fraud Prevention Customer Service Representative job openings:

What states have the most Fraud Prevention Customer Service Representative jobs?

States with the most job openings for Fraud Prevention Customer Service Representative jobs include:

What are popular job titles related to Fraud Prevention Customer Service Representative jobs?

For Fraud Prevention Customer Service Representative jobs, the most frequently searched job titles are:

Customer Service Fraud Specialist

Wentzville, MO • On-site

etrailer
501 - 1,000 employees
Learn more about etrailerexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Customer Service Fraud Representative

Location: Wentzville, MO
Schedule: Monday-Friday, 1:00 PM-9:30 PM
Work Setting: Onsite
Compensation: Starting at $17.50 per hour

Protect Our Neighbors While Keeping Good Orders Moving.

Every order placed with etrailer represents a neighbor trusting us with their information and their purchase. As a Customer Service Fraud Representative, you'll help protect that trust by reviewing potentially fraudulent transactions, investigating concerns, and making thoughtful decisions about which orders move forward and which need to be stopped.

This role combines investigation, critical thinking, and customer service. You'll review high-risk orders, look for information that doesn't add up, communicate directly with neighbors when verification is needed, and make decisions that protect both our neighbors and etrailer—without unnecessarily delaying legitimate orders.

Good judgment matters.

Fraud isn't always obvious, and not every unusual order is fraudulent. Success in this role means knowing how to gather the right information, recognize patterns, protect confidential information, and make sound decisions even when the answer isn't immediately clear.

What You Will Do
  • Review orders identified as high risk and investigate information that may indicate fraudulent activity.
  • Contact neighbors when additional verification is needed, using professionalism and discretion while protecting confidential information.
  • Evaluate available information and determine whether transactions should be approved, cancelled, or stopped before shipment.
  • Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for our neighbors.
  • Document decisions and maintain accurate records while managing a high volume of reviews and follow-up.
  • Identify fraud patterns and emerging trends, sharing useful information that can help reduce future losses.
  • Work independently, collaborate when another perspective is needed, and have some fun while helping protect our neighbors and the business.
What Makes Someone Successful in This Role
  • You're naturally analytical and enjoy figuring out why something doesn't look quite right.
  • You pay close attention to details while still being able to step back and consider the bigger picture.
  • You're comfortable making decisions based on the information available and can explain the reasoning behind them.
  • You stay organized and focused while managing multiple priorities in a fast-paced, high-volume environment.
  • You communicate clearly and professionally, including during conversations that require discretion or involve sensitive information.
  • You take ownership of your work, follow through, and are comfortable working independently without needing constant direction.
  • Experience in fraud prevention, ecommerce, banking, payments, loss prevention, customer service, or another detail-oriented role is helpful, but strong judgment, curiosity, and a willingness to learn matter just as much.
Who This Role Is For

This role is a great fit for someone who likes investigating, recognizing patterns, and making decisions that have a real impact. You'll enjoy the work if you're the kind of person who notices when something seems off, wants to understand why, and doesn't automatically accept the first explanation.

You don't need to know everything about fraud on day one. You do need to be curious, thoughtful, comfortable making decisions, and motivated by getting the answer right. If that sounds like you, you'll have opportunities to build your knowledge and judgment while helping protect our neighbors and etrailer.

Benefits

etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more.

You'll also receive hands-on training and ongoing support as you learn our systems, fraud indicators, processes, and approach to protecting our neighbors.

Ready to Join Our Team?

If you're looking for a role where critical thinking, attention to detail, and good judgment matter—and you like the idea of solving problems while protecting both our neighbors and the business—we'd love to hear from you.

Apply