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Customer Service Fraud Prevention Jobs (NOW HIRING)

NC SECU

Fraud Prevention Tech

Yonkers, NY · Hybrid

$16 - $20.75/hr

The Fraud Prevention Tech is responsible for working in a call center environment using risk ... Strong customer service skills * Excellent organizational skills * Strong attention to detail

Bank First

VP - Fraud Prevention Manager

Beloit, WI · On-site

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

MutualOne Bank

Fraud Prevention Specialist

Natick, MA · On-site

$85K - $85K/yr

Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention * Must possess advance computer skills, including but not ...

Menards

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... Service Representatives to be aware of potential fraudulent inquiries and or transactions. • Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead ...

Menards, Inc.

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... Service Representatives to be aware of potential fraudulent inquiries and or transactions. • Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead ...

BANK FIRST

VP - Fraud Prevention Manager

Beloit, WI · On-site

$131K - $168K/yr

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

BANK FIRST

VP - Fraud Prevention Manager

Beloit, WI

$131K - $168K/yr

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

Jobtailor

NY · On-site

Evaluate control enhancements that improve business controls or reduce customer-experience friction ... Fraud Prevention Strategies * Fraud Detection Tools * Risk Models * Device Print Technologies * API ...

New

BANK FIRST

VP - Fraud Prevention Manager

Beloit, WI · On-site

$131K - $168K/yr

Establish and maintain procedures for customer account closures related to fraud risk, including ... Our vision is to remain the top-performing, independent provider of financial services, delivering ...

CEFCU

Fraud Prevention Representative

Peoria, IL · On-site

$20.20 - $23.75/hr

CEFCU member service team members are critical to the success of the credit union. They provide a ... Identifies fraud trends and reports to management. Utilizes aggressive collection practices and ...

United Community Bank

Fraud Investigator I

Greenville, SC · On-site

$19.10/hr

Educate customers on fraud prevention and account security best practices. * Collaboration * Partner with internal teams (e.g., Fraud Agents, Online Banking, Card Services, Deposit Operations, Branch ...

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Customer Service Fraud Prevention information

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How much do customer service fraud prevention jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service fraud prevention in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service fraud prevention specialist?

A Customer Service Fraud Prevention specialist is a professional responsible for detecting, investigating, and preventing fraudulent activities within a company’s customer interactions. They monitor transactions, analyze suspicious patterns, and work with customers to resolve issues related to scams or identity theft. Additionally, they collaborate with other departments to implement strategies and educate customers on how to protect themselves from fraud. Their goal is to maintain the integrity of the company’s services while ensuring a positive customer experience.

How does the customer service fraud prevention role typically interact with other departments to resolve suspicious activity cases?

In a Customer Service Fraud Prevention role, you will frequently collaborate with departments such as compliance, risk management, and IT security to address and resolve suspected fraud cases. This often involves gathering detailed information from customers, documenting cases meticulously, and escalating complex issues to specialized teams. Effective communication and teamwork are essential, as you may participate in cross-functional meetings to review trends, develop prevention strategies, and streamline investigation processes. This collaborative environment helps ensure that fraud cases are resolved promptly and that customers receive accurate, timely support.

What are the key skills and qualifications needed to thrive as a customer service fraud prevention specialist, and why are they important?

To thrive as a Customer Service Fraud Prevention Specialist, you need strong analytical skills, attention to detail, and experience with customer service, typically supported by a high school diploma or relevant certification. Familiarity with fraud detection software, customer relationship management (CRM) systems, and data analysis tools is commonly required. Excellent problem-solving abilities, effective communication, and a high level of integrity help you stand out in this position. These skills are vital to accurately identify fraudulent activity, protect customers, and maintain organizational trust and reputation.

What is the difference between Customer Service Fraud Prevention vs Customer Service Representative?

AspectCustomer Service Fraud PreventionCustomer Service Representative
Primary FocusDetecting and preventing fraud-related issuesAssisting customers with inquiries and support
Required SkillsFraud detection, risk assessment, knowledge of security protocolsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, security teams, financial institutionsCustomer service centers, retail, telecom
CertificationsFraud prevention, security certifications often preferredCustomer service training, communication skills

Customer Service Fraud Prevention specialists focus on identifying and stopping fraudulent activities, requiring security knowledge and risk assessment skills. In contrast, Customer Service Representatives handle general customer inquiries and support. While both roles involve communication and problem-solving, their core responsibilities and skill sets differ significantly.

What does a customer service fraud prevention representative do?

A customer service fraud prevention representative monitors transactions and accounts to detect and prevent fraudulent activity. They investigate suspicious cases, communicate with customers to verify transactions, and use tools like fraud detection software to protect company assets and customer information.

What cities are hiring for Customer Service Fraud Prevention jobs?

Cities with the most Customer Service Fraud Prevention job openings:

What states have the most Customer Service Fraud Prevention jobs?

States with the most job openings for Customer Service Fraud Prevention jobs include:

What are popular job titles related to Customer Service Fraud Prevention jobs?

For Customer Service Fraud Prevention jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Fraud Prevention job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Fraud Prevention Tech

Raleigh, NC • On-site

State Employees' Credit Union
See more jobs at State Employees' Credit Unionexternal

$15 - $19.50/hr

Full-time

Re-posted 23 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns.
Responsibilities
  • 40% Making and receiving high volumes of in-and outbound calls concerning potentially fraudulent activity and initiating fraud claims when necessary.
  • 40% Fraud Case Assessment & Determination - Successfully evaluate cases prompted for review in fraud monitoring applications.
  • 10% Communicating emerging fraud trends with supervisors and other applicable staff.
  • 10% Assist members and internal departments with questions about fraudulent activity or card- related questions.

Requirements
  • Strong customer service skills
  • Excellent organizational skills
  • Strong attention to detail
  • Effective problem-solving skills

Job Environment
Shift schedule working rotating shift 4 days on/4 days off 9a-9p (including weekends and holidays). This is a hybrid position; however, all training will be completed onsite. Employees are not eligible for remote work during their first 90 days. Following the initial 90-day period, remote work eligibility will be based on performance, attendance, adherence to department expectations, and supervisor recommendation.
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
Physical Demands
Must be able to comprehend and carry out verbal and written instructions.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls. Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

What State Employees' Credit Union (North Carolina) employees say

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