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Customer Service Fraud Prevention Jobs (NOW HIRING)

etrailer

Customer Service Fraud Specialist

Wentzville, MO · On-site

$17.50/hr

Customer Service Fraud Representative Location: Wentzville, MO Schedule: Monday-Friday, 1:00 PM-9 ... Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for ...

BANK FIRST

Fraud Prevention Specialist

Beloit, WI · On-site

$16 - $21.25/hr

... customer service with professionalism, empathy, and clear communication. The Fraud Prevention ... Specialist analyzes fraud alerts and reports, researches and validates transactions, processes ...

BANK FIRST

Fraud Prevention Specialist

Beloit, WI · On-site

$16 - $21.25/hr

... customer service with professionalism, empathy, and clear communication. The Fraud Prevention ... Specialist analyzes fraud alerts and reports, researches and validates transactions, processes ...

US Bank

Fraud Prevention Analyst

Cincinnati, OH · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

US Bank

Fraud Prevention Analyst

Irving, TX · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

As the Fraud Prevention Analyst , you will support UMB Fraud Operations to protect UMB and clients ... Establish and maintain relationships with branch and customer service associates and account ...

Rock Connections

Director, Fraud Prevention

$66K - $140K/yr

... customer experience * Identify, implement, and drive adoption of best practices within the leadership community * Lead and mentor the fraud prevention team and develop good thinkers and strategists ...

US Bank

Fraud Prevention Analyst

Fargo, ND · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

US Bank

Fraud Prevention Analyst

Tempe, AZ · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

US Bank

Fraud Prevention Analyst

Charlotte, NC

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

US Bank

Fraud Prevention Analyst

Minneapolis, MN · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions and ... Knowledge of financial services products, systems, and data, preferably within the fraud domain ...

Menard, Inc

Fraud Prevention Representative

Eau Claire, WI · On-site

$15.25 - $19.75/hr

... Service Representatives to be aware of potential fraudulent inquiries and or transactions. · Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead

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Customer Service Fraud Prevention information

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How much do customer service fraud prevention jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service fraud prevention in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service fraud prevention specialist?

A Customer Service Fraud Prevention specialist is a professional responsible for detecting, investigating, and preventing fraudulent activities within a company’s customer interactions. They monitor transactions, analyze suspicious patterns, and work with customers to resolve issues related to scams or identity theft. Additionally, they collaborate with other departments to implement strategies and educate customers on how to protect themselves from fraud. Their goal is to maintain the integrity of the company’s services while ensuring a positive customer experience.

How does the customer service fraud prevention role typically interact with other departments to resolve suspicious activity cases?

In a Customer Service Fraud Prevention role, you will frequently collaborate with departments such as compliance, risk management, and IT security to address and resolve suspected fraud cases. This often involves gathering detailed information from customers, documenting cases meticulously, and escalating complex issues to specialized teams. Effective communication and teamwork are essential, as you may participate in cross-functional meetings to review trends, develop prevention strategies, and streamline investigation processes. This collaborative environment helps ensure that fraud cases are resolved promptly and that customers receive accurate, timely support.

What are the key skills and qualifications needed to thrive as a customer service fraud prevention specialist, and why are they important?

To thrive as a Customer Service Fraud Prevention Specialist, you need strong analytical skills, attention to detail, and experience with customer service, typically supported by a high school diploma or relevant certification. Familiarity with fraud detection software, customer relationship management (CRM) systems, and data analysis tools is commonly required. Excellent problem-solving abilities, effective communication, and a high level of integrity help you stand out in this position. These skills are vital to accurately identify fraudulent activity, protect customers, and maintain organizational trust and reputation.

What is the difference between Customer Service Fraud Prevention vs Customer Service Representative?

AspectCustomer Service Fraud PreventionCustomer Service Representative
Primary FocusDetecting and preventing fraud-related issuesAssisting customers with inquiries and support
Required SkillsFraud detection, risk assessment, knowledge of security protocolsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, security teams, financial institutionsCustomer service centers, retail, telecom
CertificationsFraud prevention, security certifications often preferredCustomer service training, communication skills

Customer Service Fraud Prevention specialists focus on identifying and stopping fraudulent activities, requiring security knowledge and risk assessment skills. In contrast, Customer Service Representatives handle general customer inquiries and support. While both roles involve communication and problem-solving, their core responsibilities and skill sets differ significantly.

What does a customer service fraud prevention representative do?

A customer service fraud prevention representative monitors transactions and accounts to detect and prevent fraudulent activity. They investigate suspicious cases, communicate with customers to verify transactions, and use tools like fraud detection software to protect company assets and customer information.

What cities are hiring for Customer Service Fraud Prevention jobs?

Cities with the most Customer Service Fraud Prevention job openings:

What states have the most Customer Service Fraud Prevention jobs?

States with the most job openings for Customer Service Fraud Prevention jobs include:

What are popular job titles related to Customer Service Fraud Prevention jobs?

For Customer Service Fraud Prevention jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Fraud Prevention job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Fraud Specialist

Wentzville, MO • On-site

etrailer
501 - 1,000 employees
Learn more about etrailerexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Customer Service Fraud Representative

Location: Wentzville, MO
Schedule: Monday-Friday, 1:00 PM-9:30 PM
Work Setting: Onsite
Compensation: Starting at $17.50 per hour

Protect Our Neighbors While Keeping Good Orders Moving.

Every order placed with etrailer represents a neighbor trusting us with their information and their purchase. As a Customer Service Fraud Representative, you'll help protect that trust by reviewing potentially fraudulent transactions, investigating concerns, and making thoughtful decisions about which orders move forward and which need to be stopped.

This role combines investigation, critical thinking, and customer service. You'll review high-risk orders, look for information that doesn't add up, communicate directly with neighbors when verification is needed, and make decisions that protect both our neighbors and etrailer—without unnecessarily delaying legitimate orders.

Good judgment matters.

Fraud isn't always obvious, and not every unusual order is fraudulent. Success in this role means knowing how to gather the right information, recognize patterns, protect confidential information, and make sound decisions even when the answer isn't immediately clear.

What You Will Do
  • Review orders identified as high risk and investigate information that may indicate fraudulent activity.
  • Contact neighbors when additional verification is needed, using professionalism and discretion while protecting confidential information.
  • Evaluate available information and determine whether transactions should be approved, cancelled, or stopped before shipment.
  • Move legitimate orders forward quickly so fraud prevention doesn't create unnecessary delays for our neighbors.
  • Document decisions and maintain accurate records while managing a high volume of reviews and follow-up.
  • Identify fraud patterns and emerging trends, sharing useful information that can help reduce future losses.
  • Work independently, collaborate when another perspective is needed, and have some fun while helping protect our neighbors and the business.
What Makes Someone Successful in This Role
  • You're naturally analytical and enjoy figuring out why something doesn't look quite right.
  • You pay close attention to details while still being able to step back and consider the bigger picture.
  • You're comfortable making decisions based on the information available and can explain the reasoning behind them.
  • You stay organized and focused while managing multiple priorities in a fast-paced, high-volume environment.
  • You communicate clearly and professionally, including during conversations that require discretion or involve sensitive information.
  • You take ownership of your work, follow through, and are comfortable working independently without needing constant direction.
  • Experience in fraud prevention, ecommerce, banking, payments, loss prevention, customer service, or another detail-oriented role is helpful, but strong judgment, curiosity, and a willingness to learn matter just as much.
Who This Role Is For

This role is a great fit for someone who likes investigating, recognizing patterns, and making decisions that have a real impact. You'll enjoy the work if you're the kind of person who notices when something seems off, wants to understand why, and doesn't automatically accept the first explanation.

You don't need to know everything about fraud on day one. You do need to be curious, thoughtful, comfortable making decisions, and motivated by getting the answer right. If that sounds like you, you'll have opportunities to build your knowledge and judgment while helping protect our neighbors and etrailer.

Benefits

etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more.

You'll also receive hands-on training and ongoing support as you learn our systems, fraud indicators, processes, and approach to protecting our neighbors.

Ready to Join Our Team?

If you're looking for a role where critical thinking, attention to detail, and good judgment matter—and you like the idea of solving problems while protecting both our neighbors and the business—we'd love to hear from you.

Apply