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Customer Service Fraud Detection Jobs (NOW HIRING)

M&T Bank

Fraud Detection Analyst

Amherst, NY · Hybrid

$25.07 - $41.79/hr

Review transaction data from the real-time fraud detection system and other reporting sources and ... Customer service experience * Experience working in a team environment * Proven analytical skills

M&T Bank

Fraud Detection Analyst

Bridgeport, CT · Hybrid

$25.07 - $41.79/hr

Review transaction data from the real-time fraud detection system and other reporting sources and ... Customer service experience * Experience working in a team environment * Proven analytical skills

Flagstar Bank

Check Fraud Detection Analyst

Troy, NY

$19.34 - $31.22/hr

Make real-time decisions on transaction clearance, extended holds, account flags, and service ... Customer & Branch Support * Respond to "fraud in progress" alerts and inquiries from branch ...

velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

Minimum six months experience in a customer service or call center experience preferred. Physical ... Fraud Detection case processing application * Main queue collection * Starstation * 3270

Velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

Minimum six months experience in a customer service or call center experience preferred. Physical ... Fraud Detection case processing application * Main queue collection * Starstation * 3270

Velera

Bilingual Spanish Fraud Detection Rep- REMOTE

$15.75 - $20/hr

Minimum six months experience in a customer service or call center experience preferred. Physical ... Fraud Detection case processing application * Main queue collection * Starstation * 3270

Soteria Reinsurance Ltd.

Implement fraud detection strategies in a real-time fraud decisioning engine. * Support anomaly ... at various stages of the customer lifecycle. Fidelity's Onsite Working Model Fidelity is ...

TEN Credit Union

Fraud Investigator

Nashville, TN · On-site

In this role, you'll be at the forefront of fraud detection, prevention, and investigation while ... Minimum two years of customer service or support operations experience * Strong investigative and ...

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As of Sep 10, 2026, the average hourly pay for customer service fraud detection in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Fraud Detection Analyst

Amherst, NY • Hybrid

M&T Bank
Finance and Insurance • 10K+ employees
Learn more about M&T Bankexternal

$25.07 - $41.79/hr

Full-time

Re-posted 26 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

Job description

Overview:

Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment in order to minimize Bank fraud losses, mitigate internal intent to defraud the Bank, and protect customers from external threats. Supports various fraud related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate.

Primary Responsibilities:
  • Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
  • Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
  • Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity.
  • Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
  • Ensure activities comply with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests.
  • Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
  • Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank's portfolios and customers. Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
  • Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities. Use specified software applications to manage and share information within the department as appropriate.
  • Serve as primary fraud contact on all assigned cases.
  • Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:
  • Associate's degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years' higher education and related work experience including a minimum of 1 year relevant work experience
  • Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages
Education and Experience Preferred:
  • Experience or coursework in a financial crime or law enforcement related field
  • Customer service experience
  • Experience working in a team environment
  • Proven analytical skills
  • Experience communicating effectively with all levels of personnel
  • Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Location/Schedule:

This position will require a hybrid schedule, reporting onsite weekly in compliance with Bank policy, out of Bridgeport Center (Bridgeport, CT) or Commerce Drive (Amherst, NY). Shift hours are Monday - Friday 10:00 AM - 6:30 PM.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $25.07 - $41.79 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationBridgeport, Connecticut, United States of America

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