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Customer Service Experience Manager Jobs in Reston, VA

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Sterling, VA · On-site

$18/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Reston, VA

Customer Service Experience Manager information

See Reston, VA salary details

$25.5K

$60.3K

$105.1K

How much do customer service experience manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer service experience manager in Reston, VA is $60,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How much does a customer experience manager earn?

A customer experience manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer service operations, with some roles offering additional bonuses or benefits.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

What skills do you need to be a customer experience manager?

A customer experience manager needs strong communication, problem-solving, and interpersonal skills to effectively address customer needs and improve satisfaction. They should have leadership abilities, data analysis skills to interpret customer feedback, and proficiency with customer relationship management (CRM) tools. Additionally, understanding of business operations and the ability to develop strategic initiatives are important for success in this role.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What are popular job titles related to Customer Service Experience Manager jobs in Reston, VA? For Customer Service Experience Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Customer Service Experience Manager jobs in Reston, VA look for? The top searched job categories for Customer Service Experience Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Customer Service Experience Manager jobs? Cities near Reston, VA with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Reston, VA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $60,339 per year, or $29 per hour.
Customer Experience Manager

Customer Experience Manager

The Great Escape Room

Arlington, VA • On-site

$55K/yr

Full-time

PTO

Posted 15 days ago

Job description

We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday-Sunday.
We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.
Responsibilities:
  • Oversee daily operations to ensure a smooth, safe, and high-quality guest experience
  • Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement
  • Manage staff schedules and support team members during live guest experiences, including stepping in when needed
  • Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service
  • Build community relationships, support basic marketing/social media efforts, and track key performance metrics
  • Maintain strong leadership on-site, ensuring smooth operations and consistent team performance

Qualifications:
  • Experience in customer service, hospitality, entertainment, operations, or a similar guest-facing role
  • Strong leadership, communication, and relationship-building skills
  • Ability to work in a fast-paced, interactive environment and solve problems under pressure
  • Comfortable supporting marketing, outreach, and community engagement efforts
  • Flexible availability, including evenings and weekends

Pay:
  • Starting at $55,000 annually

PTO
Only qualified candidates will be contacted for an interview.

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