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Customer Service Experience Manager Jobs in Bothell, WA

Expedia

Loyalty Experience Manager

Seattle, WA · On-site

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group ... Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys ...

ENGINEERINGUK

Loyalty Experience Manager

Seattle, WA · On-site

$111 - $155/hr

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group`s ... Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys ...

New

Expedia, Inc.

Loyalty Experience Manager

Seattle, WA · On-site

$111 - $155/hr

Loyalty Experience Manager We create and deliver tailored marketing strategies for Expedia Group ... Loyalty & customer expertise: Strong understanding of loyalty program mechanics, customer journeys ...

Hubble Network

Workplace Experience Manager

Seattle, WA · On-site

Oversee vendor relationships for all office-related services (ex., pest control, cleaning services ... Proven experience leading office move-outs, move-ins, and ground-up build-outs: you've managed ...

Ducommun

Customer Service Mgr-BLR

Everett, WA · On-site

Commercial Operations & Customer Support Manager Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and ...

Ducommun

Customer Service Mgr-BLR

Everett, WA · On-site

Commercial Operations & Customer Support Manager Who are we? Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and ...

Kensoft, Inc

Customer Service

Seattle, WA

$15 - $28/hr

Provide accurate information about products and services. Resolve customer concerns and complaints ... No prior experience required; fresh graduates are encouraged to apply. Strong communication and ...

New

Macy's

Manager, Sales and Customer Service

Bellevue, WA

$57K - $65K/yr

Their passion for the perfect customer experience drives the service team to maintain a welcoming ... Manage selling support, including the stockroom, signing, equipment, and merchandising * Support ...

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Bothell, WA

Customer Service Experience Manager information

See Bothell, WA salary details

$27.4K

$64.8K

$112.9K

How much do customer service experience manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service experience manager in Bothell, WA is $64,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $78,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How do you become a customer service experience manager?

To become a customer service experience manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or team leadership. Developing strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are essential, and some roles may require leadership or certification in customer experience management. Progression often involves gaining experience in customer service roles and demonstrating the ability to improve customer satisfaction and team performance.

What skills do you need to be a customer service experience manager?

A customer service experience manager needs strong communication, leadership, and problem-solving skills to oversee customer interactions and improve service quality. They should also have experience with customer relationship management (CRM) tools and data analysis to monitor performance and implement improvements.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What are popular job titles related to Customer Service Experience Manager jobs in Bothell, WA? For Customer Service Experience Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Experience Manager jobs in Bothell, WA look for? The top searched job categories for Customer Service Experience Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Service Experience Manager jobs? Cities near Bothell, WA with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you
Infographic showing various Customer Service Experience Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $64,836 per year, or $31.2 per hour.

Customer Service Manager (Ne)

BrightSpring Health Services

Silverdale, WA

$25 - $27/hr

Full-time

Retirement

Posted 2 days ago

New

BrightSpring Health Services rating

4.8

Company rating: 4.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

220th of 239 rated social care providers

Job description

All Ways Caring HomeCare


Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks

What you will need:

  • Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver’s license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.


At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities 

USD $25.00 - $27.00 / Hour

What BrightSpring Health Services employees say

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