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Customer Service Engineer Jobs in Virginia (NOW HIRING)

Amat

Field Service Engineer

Manassas, VA · On-site

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

Siemens

Field Service Engineer

Leesburg, VA · On-site

$74K - $128K/yr

Field Service Engineer - Northern Virginia: Leesburg, Manassas, Sterling Here at Siemens, we take ... We do this through empowering customers by combining the real and digital worlds. Improving how we ...

Nova Ltd.

Field Service Engineer

Manassas, VA · On-site

Description Our Global Business Group at Nova is looking for a Field Service Engineer who is a self ... Customer focus: We value building strong relationships. You'll be the face of Nova, working closely ...

CloudFit Software

Senior Service Engineer

Lynchburg, VA · On-site

$125K - $175K/yr

CloudFit Software is looking for a qualified Senior Service Engineer that have the experience and ... Transform customer business requirements into definable technological architecture * Professional ...

Hybrid Hire

Field Service Engineer

Ashburn, VA · On-site

$24 - $28/hr

At Silent Storm Elite (SSE), we serve as a white-glove field service Control Tower, for our customers. We provide single-point accountability and nationwide engineer dispatch, executing product ...

Hybrid Hire

Field Service Engineer

Ashburn, VA

$24 - $28/hr

At Silent Storm Elite (SSE), we serve as a white-glove field service Control Tower, for our customers. We provide single-point accountability and nationwide engineer dispatch, executing product ...

VideoJet

And also managing customers. Primary Responsibilities: * Execute preventive maintenance jobs for ... Field Service Engineer . Lab. , . . . At Veralto, we value diversity and the existence of ...

Veralto

And also managing customers. Primary Responsibilities: * Execute preventive maintenance jobs for ... Field Service Engineer . Lab. , . . . At Veralto, we value diversity and the existence of ...

CloudFit Software

Senior Service Engineer

Lynchburg, VA · On-site

$101K - $139K/yr

CloudFit Software is looking for a qualified Senior Service Engineer that have the experience and passion to design, deploy, and operate customer solutions. This role involves learning new ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Virginia

Customer Service Engineer information

See Virginia salary details

$38.7K

$77.9K

$107.6K

How much do customer service engineer jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer service engineer in Virginia is $77,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $89,200.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior-level engineers in specialized fields such as software engineering, petroleum engineering, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries or leadership roles. Compensation often includes base salary, bonuses, and stock options, particularly in technology and energy sectors.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What do customer engineers do?

Customer Service Engineers diagnose, repair, and maintain technical equipment and systems for clients. They often provide on-site support, troubleshoot issues, and ensure products function correctly, requiring technical skills and knowledge of relevant tools and protocols.

What does a customer service engineer do?

A customer service engineer provides technical support and assistance to clients by troubleshooting hardware and software issues, often working directly with customers to resolve problems. They may also install, maintain, and upgrade equipment, and require strong communication skills and technical knowledge of relevant products or systems. The role often involves working in a technical environment and may require certifications or training in specific technologies.

What are Customer Service Engineers?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a Customer Service Engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

What engineer makes $500,000 a year?

A highly experienced and specialized engineer, such as a senior software engineer, petroleum engineer, or aerospace engineer in senior or executive roles, can earn $500,000 or more annually. These roles often require advanced skills, certifications, and extensive industry experience, and may include bonuses or stock options that contribute to total compensation.

How does a Customer Service Engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Virginia? For Customer Service Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Virginia look for? The top searched job categories for Customer Service Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Engineer jobs? Cities in Virginia with the most Customer Service Engineer job openings:
Customer Service Engineer jobs near you
AI Platform - Customer Service Engineer with Security Clearance

AI Platform - Customer Service Engineer with Security Clearance

Ready Support Services LLC

Mclean, VA • On-site

Other

Posted 16 days ago

Job description

If you enjoy working with new technologies, enterprise-leading equipment, and have a passion for building and maintaining AI infrastructures, we would like to speak to you. This position will play a key role in supporting customers leveraging next-generation infrastructure to drive innovation in the Artificial Intelligence (AI) field.
You will join a diverse team of engineers responsible for ensuring that customers achieve their desired outcomes with our AI-powered solutions, by providing strategic guidance, technical support, and relationship management. The role requires the ability to identify and address potential customer pain points. The AI Platform CSE helps customers maximize the value of our AI products and achieve measurable success.
This role requires strong communication and collaboration skills, as the CSE must work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience. Key Job Responsibilities
• The AI Platform CSE possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
• Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment. They should be able to explain complex technical terms to customers in a non-technical manner.
• Effective communication is crucial for a CSE working with AI products. They should be able to articulate the value proposition of their product, address customer concerns, and provide clear explanations of features and benefits.
• Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
• Many AI products rely on data to function effectively. An AI Platform CSE should have basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
• Experience gathering insights from customers about their needs, pain points, and goals. The AI Platform CSE demonstrates the ability to use this information to develop targeted strategies for customer success, retention, and growth.
• A CSE should have a deep understanding of the AI product's features, functionality, and limitations. They should be able to explain how the product works, provide usage guidance, and identify potential areas for improvement.
• As our AI Platform evolves, customers may need to adapt to new features or workflows. The CSE should be able to manage these changes effectively, communicate with customers about updates, and ensure a smooth customer experience.
• Travel up to 20% of the time, as required, to perform on-site installations, maintenance, and troubleshooting activities at customer sites or data centers. Clearance Requirements
• Active TS/SCI clearance with Counterintelligence polygraph
• Have current IAM Level II to satisfy DOD 8570 IAT requirement

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