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Customer Service Engineer Jobs in Virginia (NOW HIRING)

ProteQ

Field Service Engineer

Herndon, VA · On-site

$97K - $130K/yr

Identify customer requirements and assist in developing logistics support strategies, including ... engineers, field personnel, and international service providers.Strong organizational, planning ...

ProteQ

Field Service Engineer

Herndon, VA · On-site

$97K - $130K/yr

Identify customer requirements and assist in developing logistics support strategies, including ... executives, engineers, field personnel, and international service providers. * Strong ...

R3 LLC

Field Service Engineer II

Ashburn, VA · On-site

$70K - $80K/yr

As a Field Services Engineer II, you provide advanced, client-facing technical support across ... You combine technical expertise with excellent customer service to ensure client systems are ...

New

Actalent

Field Service Engineer

Chesapeake, VA

$100K - $110K/yr

Field Service Engineer (Mechanical/Marine) This Field Service Engineer role focuses on providing ... Communicate professionally and clearly with internal and external customers, including shipyard ...

Actalent

Field Service Engineer

Chesapeake, VA

$100K - $110K/yr

Field Service Engineer (Mechanical/Marine) This Field Service Engineer role focuses on providing ... Communicate professionally and clearly with internal and external customers, including shipyard ...

Amat

Field Service Engineer

Manassas, VA · On-site

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

Applied Materials

Field Service Engineer

Manassas, VA · On-site

$37 - $51.20/hr

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use ...

R3 LLC

Field Service Engineer II

Ashburn, VA · On-site

$70K - $80K/yr

As a Field Services Engineer II, you provide advanced, client-facing technical support across ... You combine technical expertise with excellent customer service to ensure client systems are ...

Insight Global

Field Service Engineer

Harrisonburg, VA · On-site

$40 - $50/hr

Position Field Service Engineer Start Date ASAP Type 12m C2H Location Harrisonburg, Charlottesville ... Initiate, install, troubleshoot, and optimize customer systems that utilize advanced Direct Digital ...

Johnson Controls

Field Service Engineer

Arlington, VA · On-site

$45 - $55/hr

We are seeking a commercial or industrial Field Service Engineer who has a desire to learn and grow ... Provide training and associated manuals and documentation to customers on electronic control ...

Siemens

Field Service Engineer

Leesburg, VA · On-site

$74K - $128K/yr

Field Service Engineer - Northern Virginia: Leesburg, Manassas, Sterling Here at Siemens, we take ... We do this through empowering customers by combining the real and digital worlds. Improving how we ...

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Showing results 21-40

All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Virginia

Customer Service Engineer information

See Virginia salary details

$38.7K

$77.9K

$107.6K

How much do customer service engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer service engineer in Virginia is $77,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Virginia? For Customer Service Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Virginia look for? The top searched job categories for Customer Service Engineer jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Engineer jobs? Cities in Virginia with the most Customer Service Engineer job openings:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $77,895 per year, or $37.4 per hour.

Field Service Engineer

Intellectt INC

Northern Virginia, VA • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Field Service Engineer
Location : Northern VA (near Dulles Airport)
Duration : Long term Contract
 
This role is for a Field Service Engineer who will work hands-on with electrical power distribution equipment. The job requires traveling to customer sites to install, test, troubleshoot, and maintain electrical systems

What You Will Do
1. Install & Maintain Electrical Equipment
You will work on low-voltage electrical distribution gear, transformers, switchboards, and similar equipment. This includes:
Installing and setting up new units
Testing the equipment to ensure it works properly
Commissioning systems (making them fully operational)
Performing regular maintenance
Fixing issues or replacing faulty parts
2. Complete Documentation
You will write service reports after each job, complete test sheets, and keep track of tools and spare parts.
3. Follow Safety Rules
Electrical work is dangerous, so you must follow company safety policies and site-specific rules at all times.
4. Work with Different Teams
You will attend site meetings and work with Project Managers, contractors, and customer teams to keep everyone updated.
5. Provide Customer Support
You are the face of the company at job sites. You will answer customer questions, solve problems, and escalate technical issues if needed.
6. Improve Processes
You will look for ways to improve safety, the quality of work, and how efficiently jobs are completed.
What You Need
Education/Experience:
Either an associate degree in electrical power or 5+ years of hands-on experience (military or data center backgrounds are preferred).
Technical Skills:
Strong knowledge of electrical power distribution systems
Experience with AC/DC power, power monitoring, and communication protocols
Ability to read electrical schematics and wiring diagrams
Skill in using electrical testing tools like multimeters and current meters
Knowledge of UL safety standards (UL67, 1008, 891, 1558, etc.)
Soft Skills:
Great communication with clients and internal teams
Ability to troubleshoot and work independently
Professional, reliable, and customer-focused
Other Requirements:
Valid driver’s license and clean driving record
Willing to travel 80–90% of the time
Able to work weekends, overtime, on-call, and respond to emergencies within 2 hours