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Customer Service Engineer Jobs in Arizona (NOW HIRING)

Averna

Field Service Engineer

Chandler, AZ · On-site

The Field Service Engineer in a few words Responsible for local field service of the project ... Be able to directly work with international colleagues and customers. Behavioural Competency:

CultureFit

Field Service Engineer

Phoenix, AZ

Customer Management Engineering Level Technical Phone Support. Engineering Level data collection ... Individual must have excellent verbal communication and customer service skills. This position ...

Screen SPE USA

Be Seen First

Field Service Engineer

Phoenix, AZ · On-site

$35 - $55/hr

SCREEN SPE is looking for an experienced Field Service Engineer to provide customer support to include installation, maintenance, and/or site contract support for state-of-the-art semiconductor ...

nGenium

X-ray Field Service Engineer

Tucson, AZ · On-site

$115K/yr

Job Summary Imaging Field Service Engineer Location: Tucson, AZ (Full-time, Permanent) Salary: Up ... This is a field-based role supporting imaging customers across Tucson, with some travel to Phoenix ...

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All JobsCustomer Service Engineer JobsCustomer Service Engineer Jobs in Arizona

Customer Service Engineer information

See Arizona salary details

$36.3K

$73.2K

$101.1K

How much do customer service engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service engineer in Arizona is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $83,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Engineer vs Field Service Technician?

AspectCustomer Service EngineerField Service Technician
CredentialsTechnical certifications, relevant degreesTechnical certifications, relevant degrees
Work EnvironmentCustomer sites, offices, remote supportOn-site at customer locations, service centers
Employer & IndustryTech companies, manufacturing, healthcareManufacturing, telecom, industrial sectors
Primary FocusCustomer support, troubleshooting, technical assistanceInstalling, repairing, maintaining equipment

Customer Service Engineers and Field Service Technicians both require technical skills and certifications, often work on-site at customer locations, and serve similar industries. The main difference is that Customer Service Engineers focus more on technical support and troubleshooting, while Field Service Technicians primarily handle installation and repairs.

What is a customer service engineer?

Customer Service Engineers are professionals who provide technical support and assistance to customers using a company's products or services. They diagnose and resolve technical issues, perform maintenance, and may also install new equipment or software. Their goal is to ensure customer satisfaction by addressing concerns efficiently and maintaining the performance of products. Customer Service Engineers often work in industries such as technology, manufacturing, or telecommunications, acting as a bridge between customers and the company’s technical teams.

What are the key skills and qualifications needed to thrive as a customer service engineer, and why are they important?

To thrive as a Customer Service Engineer, you need strong technical troubleshooting abilities, a background in engineering or IT, and relevant technical certifications such as CompTIA A+ or vendor-specific credentials. Familiarity with ticketing systems, remote diagnostic tools, and customer relationship management (CRM) software is commonly required. Excellent communication, patience, and problem-solving skills help build rapport with clients and resolve issues efficiently. These skills are crucial for ensuring customer satisfaction, minimizing downtime, and maintaining positive client relationships.

How does a customer service engineer typically collaborate with technical and non-technical teams to resolve client issues?

Customer Service Engineers often act as a bridge between customers, technical teams, and non-technical stakeholders. They gather detailed information from clients about technical problems, translate this feedback into actionable tasks for engineering or IT teams, and communicate solutions back to customers in clear, accessible terms. This role requires strong interpersonal and problem-solving skills, as well as the ability to manage expectations and ensure timely issue resolution. Regular collaboration meetings and the use of ticketing systems are common practices to streamline communication and track progress.
What are popular job titles related to Customer Service Engineer jobs in Arizona? For Customer Service Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Customer Service Engineer jobs in Arizona look for? The top searched job categories for Customer Service Engineer jobs in Arizona are:
Customer Service Engineer jobs near you
Infographic showing various Customer Service Engineer job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

Field Service Engineer

Averna

Chandler, AZ • On-site

Full-time

Medical, Life

Re-posted 2 days ago

Job description

Company Description
As of January 2026, Averna and Spherea joined forces to form the Spherea Group. A global Test & Quality Solution leader, Averna Powered by Spherea partners with product designers, developers and manufacturers to help them achieve higher product quality, accelerate time to market and protect their brands by covering and offering solutions and expertise for the entire product lifecycle.
Averna Powered by Spherea offers specialized expertise and innovative test, vision inspection, precision assembly and automated solutions that deliver substantial technical, financial and market benefits for clients in the aerospace, automotive, consumer electronics, defense, energy, industrials, medical devices & life sciences, semiconductor, telecom and transportation industries.
Their solutions include prototyping & consulting, precision assembly & production, automated test solutions, in-line test systems, test system replication, and test platforms & products. Averna Powered by Spherea's expertise ranges from vision systems, specialized battery test, RF & microwave and fiber optics to robotics & motion, instrumentation, control systems, and data management.
Job Description
The Field Service Engineer in a few words
Responsible for local field service of the project, including but not limited to the software, hardware or system debugging of automated equipment.
Work Arrangement Timeline
First 6 Months➜ 100% On-Site (Client Location)
Thereafter➜ Hybrid (Remote + On-Site as Required)
Roles and Responsibilities
The local Field Service Engineer will be responsible for the following activities, but not limited
  • Equipment Installation and Bring-up
  • Validation of equipment
  • Training of the end-user personnel
  • Maintenance of equipment
  • Troubleshooting and root cause analysis
  • Equipment Repair
  • Equipment Software upgrade
  • Continuous improvement and optimization collaboration with equipment design engineers
  • Documentation updates and reporting.

Qualifications
Qualification and required work experience
  • Experience in PLC and Computer controlled production equipment with complex processes.
  • Advanced knowledge on calibration procedures for precision assembly machines with vision guided motion.
  • Advanced knowledge about machine vision systems. Understand how to debug, calibrate, and configure them.
  • Advanced knowledge on motion systems and how to tune motors and check motion repeatability and stability.
  • Advanced knowledge on using and referencing 6 axis robots.
  • Knowledge on using and configuring LabVIEW applications.
  • Knowledge on using and configuring Beckhoff PLC IO and Motion applications.
  • Fluent in English in speaking and writing.
  • Experience with manufacturing environment.

Competencies & Skills
  • Bachelor's degree or above, majoring in Electrical engineering, automation, mechatronics or related fields.
  • More than 5 years of experience in PLC development in the non-standard automation field.
  • Knowledge on using and configuring LabVIEW applications.
  • Logical thinking, able to adapt to fast-paced work and business trips for projects.
  • Excellent communication, negotiation, and relationship-building skills.
  • Be able to directly work with international colleagues and customers.

Behavioural Competency:
  • Aligned to Averna values.
  • Challengers
  • Learning agility
  • Passion for engineering
  • Active listening
  • Presentation Skills
  • Conceptualizing skills

Additional Information
What's in It for You
  • Learn and grow through multiple cutting-edge projects #LI-Onsite
  • Competitive benefits package and competitive total compensation
  • An additional day off for your birthday
  • Flex days paid between Christmas and New year's
  • Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.
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