Customer Service Engineer Jobs in Arizona (NOW HIRING)

Nikon Precision Inc.

Company Summary:

Nikon Precision Inc. (NPI) is a leading supplier of semiconductor production and inspection equipment. Our state-of-the-art photolithography equipment is used to image submicron geometries onto various substrates for the manufacture of integrated circuits, LCD panels, and other applications. Our tools help manufacture the heart of most consumer electronics on the market today, including computer, hard drive, non-volatile memory, smartphones, GPS units, and other emerging technical products.

Position Title: Field Service Engineer

Location: Chandler, AZ

Position Type: Full Time Regular

FLSA Status: Non-Exempt, eligible for overtime

Salary Range: Posted salary range is entry level, actual compensation depends on experience

Schedule: Compressed Shift

Environment: Cleanroom Environment (more than 50% of the time)

Travel: Domestic and International Travel may be Required (<10%)

Position Overview:

Field Service Engineers (FSE) provide onsite customer service and support at our customer facilities. Job responsibilities include equipment installations, upgrades, repairs, and preventative maintenance of complex lithography tools. Our FSEs work with the customer to ensure optimal performance of the Nikon equipment.

You will be responsible for…

• Performing all routine troubleshooting, maintenance, and repair on Nikon equipment including interpreting schematics, mechanical diagrams, and discerning data from diagnostic programs
• Providing on-site service for the customer as detailed in service agreement
• May install or relocate customer equipment and perform associated start-up and check-out procedures
• Report and communicate technical issues and provide feedback on technical documentation

What you have…

• Advanced understanding of Electronics and/or Mechanical Engineering, typically Associates or Bachelor’s in Mechanical or Electrical Engineering and/or relevant other experience such as Military, automotive, equipment maintenance, etc.
• Knowledge/experience in Optics and Pneumatics
• Practical “hands-on” ability
• Self-motivated to learn on the job
• Proficient in the use of common electronic diagnostic equipment (i.e., oscilloscope, digital voltmeter, etc.)
• Self-starter demonstrating technical competence of electrical, mechanical, and optical systems or subsystems
• Excellent verbal and written communications skills to work effectively with co-workers, supervisors, and customers   
• Proficient in Microsoft Office suite
• Previous experience with Nikon systems is strongly preferred
• Good understanding of Photolithography and Semiconductor processing an advantage
• Japanese language proficiency is a bonus

Compensation and Benefits:

NPI is committed to providing a competitive total rewards package, including but not limited to:

• Competitive compensation, including:
  • Base pay
  • Annual cash bonus
  • Built-in overtime (if applicable)
  • Sign-on bonus (if applicable)
• Work/Life balance, including compressed shift with long (3-day and 4-day) weekends without the use of Paid Time Off (if applicable)
• 401K retirement plan with employer contribution (no employee matching required!)
• Exceptional medical, dental, prescription, vision, other insurance programs
• Flexible spending accounts (FSA) for health and dependent care expenses
• Paid vacation, sick and volunteer time plus holidays
• Strong career development and plentiful training opportunities, including Tuition Assistance
• Employee events, activities, and volunteer opportunities
• Nikon product discount program
• Commitment to and support of diversity, equity, and inclusion
• Confidential Employee Assistance Program (EAP) including mental health resources and support
• Opportunities for domestic and international travel (if applicable)

Other Job Requirements:

• Export Control/ ITAR: Due to export control and International Traffic In Arms Regulations (ITAR) requirements, in order to be eligible for NPI employment, you must be a S. citizen, have a permanent resident status in the U.S. (a “green card”), or a foreign national with eligibility as defined by ITAR (22 CFR 120.15).

Equal Employment Opportunity:

Nikon Precision Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Privacy Notice and Consent:

Privacy Notice and Consent: Under the California Consumer Privacy Act of 2018 (“CCPA”) and other applicable privacy regulations, Nikon Precision Inc. (NPI) is required to disclose whenever personal information is collected from you in certain contexts, such as to provide or receive a product or service. If you have a visual disability, you may be able to use a screen reader or other tools to review the contents of this notice. More information about NPI’s Privacy Policy is available at: https://www.nikonprecision.com/privacy/. For CA Residents, please carefully review NPI’s Supplemental CCPA Privacy Policy available at: https://www.nikonprecision.com/privacy/caresidentsonly/.

By clicking “apply,” you authorize and give your consent for NPI to use the personal information you provided for future communications related to the recruitment and hiring process, both for current and future job openings (“Purpose”). You further certify that you are over 18 years of age. NPI may be required to provide your contact information to third parties in order to perform the above Purpose. However, NPI does not sell, rent, or lease your personal information to third parties.