ZipRecruiter

Log In

1

Customer Service Call Center Representative Jobs in Springfield, IL

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Ability to work successful with internal customers and external customers. * Highly-developed ... Identifies self pay accounts at time of service, reviews for potential discounts and/or financial ...

Decatur Memorial Hospital

Call Center

Springfield, IL · On-site

$15.25 - $19.75/hr

Ability to work successful with internal customers and external customers. * Highly-developed ... Identifies self pay accounts at time of service, reviews for potential discounts and/or financial ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

Memorial Health

Call Center

Springfield, IL

$17.14 - $26.56/hr

Ability to work successful with internal customers and external customers. * Highly-developed ... Identifies self pay accounts at time of service, reviews for potential discounts and/or financial ...

Memorial Health

Call Center

Springfield, IL · On-site

$17.14 - $26.56/hr

Ability to work successful with internal customers and external customers. * Highly-developed ... Identifies self pay accounts at time of service, reviews for potential discounts and/or financial ...

Serco

Customer Service Representative III

Springfield, IL · On-site

$21.54/hr

Two years of call center or quality assurance training experience may be substituted for a degree. * Two years of experience as a Customer Service Representative or at least one year demonstrated ...

New

CAI

Customer Service Rep.

Springfield, IL · On-site

$17/hr

Customer Service Rep. Req number: R8160 Employment type: Full time Worksite flexibility: Remote Who ... Work towards meeting and exceeding call center metrics * Manage a high volume of inbound and ...

New

Trsil

Member Services Representative

Springfield, IL · On-site

$48K - $76K/yr

Under the supervision of the Call Center Manager, the Member Services Representative is accountable ... Suggest and participate in implementing initiatives to improve customer service and call center ...

next page

Showing results 1-20

All JobsCustomer Service Call Center Representative JobsCustomer Service Call Center Representative Jobs in Springfield, IL

Customer Service Call Center Representative information

See Springfield, IL salary details

$10

$17

$26

How much do customer service call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service call center representative in Springfield, IL is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service call center representative?

To thrive as a Customer Service Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge bases is commonly required. Patience, resilience, and a professional, empathetic demeanor help representatives handle difficult situations and build customer rapport. These skills and qualities are essential for delivering efficient, positive customer experiences and maintaining company reputation.

What are some common challenges faced by customer service call center representatives, and how can they be managed effectively?

Customer Service Call Center Representatives often encounter high call volumes, handling difficult or upset customers, and managing time efficiently between calls and administrative tasks. These challenges can be managed by developing strong communication skills, staying patient and empathetic, and utilizing available support resources such as call scripts, escalation procedures, and teamwork. Regular training and feedback from supervisors also help representatives continuously improve their performance and cope with the fast-paced environment.

What is a customer service call center representative?

Customer Service Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. They assist customers with inquiries, resolve complaints, provide product or service information, and may process orders or returns. These representatives are skilled in communication, problem-solving, and maintaining a positive customer experience. They often use specialized software and follow company protocols to ensure efficient and effective service.

What is the difference between Customer Service Call Center Representative vs Customer Support Specialist?

AspectCustomer Service Call Center RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes relevant certificationsHigh school diploma; certifications vary by industry
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOnline platforms, email, chat, sometimes calls
Employer & Industry UsageCustomer service departments across industriesTech, software, retail, service industries
Common Search & ComparisonCustomer Service Call Center Representative vs Customer Support Specialist

While both roles focus on assisting customers, the Customer Service Call Center Representative primarily handles inbound and outbound calls in a call center setting, whereas the Customer Support Specialist often provides support via online channels like chat or email, with a broader focus on technical or product-specific assistance.

What are popular job titles related to Customer Service Call Center Representative jobs in Springfield, IL? For Customer Service Call Center Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Customer Service Call Center Representative jobs in Springfield, IL look for? The top searched job categories for Customer Service Call Center Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Customer Service Call Center Representative jobs? Cities near Springfield, IL with the most Customer Service Call Center Representative job openings:
Customer Service Call Center Representative jobs near you
Infographic showing various Customer Service Call Center Representative job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,214 per year, or $17.9 per hour.

Call Center

Memorial Health

Springfield, IL • On-site

$17.14 - $26.56/hr

Full-time

Posted 22 days ago

Memorial Health rating

6.9

Company rating: 6.9 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

MinUSD $17.14/Hr.MaxUSD $26.56/Hr.Overview

Position Summary:

Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

High School or GED equivalent required.

Experience:

  • One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
  • Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities:

  • Experience with Microsoft Office products such as Word and Excel preferred.
  • Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
  • Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Ability to work successful with internal customers and external customers.
  • Highly-developed critical thinking and problem solving-ability to work through complex situations.
  • Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
  • Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.
Responsibilities

Principal Duties & Responsibilities:

  • Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources.
  • Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt.
  • Assists patients with Financial Assistance applications and bank loans in a timely manner.
  • Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc.
  • Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters.
  • Responds to all mail inquiries or requests in a timely manner.
  • Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
    • SAFETY: Prevent Harm - I put safety first in everything I do.  I take action to ensure the safety of others.
    • COURTESY: Serve Others - I treat others with dignity and respect.  I project a professional image and positive attitude.
    • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance.  I work with others to achieve superior results.
    • EFFICIENCY: Reduce Waste - I use time and resources wisely.  I prevent defects and delays.
  • Sets up and reviews terms accounts according to policy and procedure.
  • Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options.
  • Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations.
  • Receives reviews and prepares accounts for bankruptcy purposes.
  • Monitors estates and files appropriate paper work when needed.
  • Reviews settlement offers and approves as appropriate.
  • Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership.
  • Prepares and monitors monthly contract account.
  • Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts.
  • Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts.
  • Processes and track all payroll deduct activity
  • Processes credit card transaction payments on accounts.
  • Performs other related work as required or requested.
    • Employment Type: FULL_TIME

    What Memorial Health employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply