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Customer Service Automotive Jobs in Michigan (NOW HIRING)

Tuffy Tire and Auto Service

Automotive Tech

Northville, MI · On-site

$950 - $2.5K/wk

We are seeking a Automotive Technician . State of Michigan Certification is required and ASE ... Customer Service. There was a time in America when you either did it right or you didn't do it at ...

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All JobsCustomer Service Automotive JobsCustomer Service Automotive Jobs in Michigan

Customer Service Automotive information

See Michigan salary details

$8

$16

$27

How much do customer service automotive jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service automotive in Michigan is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $18.46 per hour, depending on experience, location, and employer.

What is a customer service automotive?

Customer Service Automotive jobs involve assisting customers with their automotive needs, such as answering inquiries about services, scheduling maintenance or repairs, handling complaints, and providing information about products or warranties. These roles are often found at car dealerships, service centers, or automotive parts stores. Employees in this field need strong communication skills, patience, and a good understanding of automotive products and services. The goal is to ensure customer satisfaction and build loyalty by addressing concerns efficiently and professionally.

What are the key skills and qualifications needed to thrive as a customer service automotive professional?

To thrive as a Customer Service Automotive professional, you need a solid understanding of automotive products and services, strong communication abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, dealership management software, and point-of-sale tools is commonly required. Exceptional problem-solving, patience, and a customer-first attitude help build trust and resolve concerns efficiently. These skills are crucial for delivering a positive customer experience, ensuring repeat business, and maintaining the reputation of the automotive service provider.

What are some common challenges faced by customer service representatives in the automotive industry, and how can they be effectively managed?

Customer service representatives in the automotive industry often face challenges such as handling complex technical inquiries, managing dissatisfied customers, and coordinating with multiple departments like sales, service, and parts. To manage these effectively, it’s important to maintain clear communication, stay up-to-date with product knowledge, and practice patience and empathy when resolving customer issues. Many companies also provide regular training and encourage teamwork, which helps representatives handle difficult situations more confidently and efficiently.

What is the difference between Customer Service Automotive vs Automotive Sales Associate?

AspectCustomer Service AutomotiveAutomotive Sales Associate
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, sales experience preferred
Work EnvironmentDealerships, service centers, customer support centersShowrooms, dealerships, sales floors
Employer & Industry UsageAutomotive dealerships, service providersCar dealerships, automotive retail
Common Search & ComparisonCustomer interaction, service supportSales techniques, commission-based roles

Customer Service Automotive focuses on assisting customers with service inquiries, scheduling, and support, while Automotive Sales Associates primarily handle selling vehicles and closing sales. Both roles require strong communication skills and knowledge of automotive products, but they differ in daily tasks and objectives.

What are popular job titles related to Customer Service Automotive jobs in Michigan?

For Customer Service Automotive jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Automotive jobs in Michigan look for?

The top searched job categories for Customer Service Automotive jobs in Michigan are:

Customer Service Automotive jobs near you
Infographic showing various Customer Service Automotive job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,875 per year, or $16.3 per hour.

Automotive Customer Service Representative | Weekends Off | Holland

Christian Brothers Automotive

Holland, MI • On-site

$65K/yr

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Christian Brothers Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

203rd of 375 rated vehicle maintenance

Job description

Company Description
Christian Brothers Automotive
Benefits:
  • Estimated annual income up to $65,000 for the Most Qualified Candidates
  • Closed Every Weekend To Spend Time With Family & Friends
  • Paid Vacation & Paid Holidays
  • Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
  • Healthcare Benefits Available
  • Matching Retirement Plans
  • Employee Discount
  • Locally Owned and Operated
  • On-Going Training & Career Advancement
  • Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
  • Continuous Training Available Through The CBA Flywheel Learning System
  • Chaplain Care Support Available
  • Employee Appreciation Events
  • Weekly Team Lunches

Job Description
Job Title:
Automotive Customer Service Representative
Location:
424 Baypark Drive, Holland, United States, 49424
Job Overview:
As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons you play a large role in building relationships with our customers.
Responsibilities include, but are not limited to:
  • Serve as a community ambassador for the store through creating authentic relationships and partnerships
  • Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
  • Check guests in and out
  • Answer phone calls and schedule appointments
  • Keep the facility clean and organized
  • Desire to learn automotive repair service terminology and processes
  • Providing safe shuttle service for our valued guests in our branded vehicle
  • Assisting the shop with receiving, processing, incoming and outgoing parts and other errands as needed
  • Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
  • Direct, coordinate, and participate in performing guest service activities as dictated by workload
  • Follow all safety policies and procedures
  • Other duties as assigned

Qualifications
Qualifications:
  • Proven successful customer service experience is required; driven to serve our team and guests
  • Must have strong interpersonal skills to effectively communicate with our staff, vendors, and customers
  • Valid state driver's license
  • Meet required insurance driving record parameters
  • Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it)!
  • Ability to seek and accept coaching and direction
  • Ability to multitask and meet deadlines

Physical Requirements:
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is occasionally required to balance, stoop, kneel, and/or crouch
  • The employee must occasionally lift and/or move up to 50 pounds
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
  • Being dependable for a position that is Monday through Friday 7:00 a.m. - 6:00 p.m.

Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
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