Customer Service Associate
$14.50 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$14.50 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Waterloo, IA · On-site
$13.50 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Waterloo, IA · On-site
$13.50 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Coralville, IA · On-site
$13.25 - $18.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Coralville, IA · On-site
$13.25 - $18.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Clive, IA · On-site
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Clive, IA · On-site
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Bettendorf, IA · On-site
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Bettendorf, IA · On-site
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Clive, IA · On-site
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Clive, IA · On-site
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.75 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.25 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.25 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Falls, IA · On-site
$13.50 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Falls, IA · On-site
$13.50 - $18.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Rapids, IA · On-site
$14.50 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Rapids, IA · On-site
$14.50 - $19.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Davenport, IA · On-site
$12.75 - $17.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Davenport, IA · On-site
$12.75 - $17.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13 - $18/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Johnston, IA · On-site
$13.50 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Johnston, IA · On-site
$13.50 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Des Moines, IA · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Des Moines, IA · On-site
$14.25 - $19.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Bettendorf, IA · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Bettendorf, IA · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Rapids, IA · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
Cedar Rapids, IA · On-site
$15 - $17.50/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.50 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
$13.50 - $18.75/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
North Liberty, IA · On-site
$13.25 - $18.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate
North Liberty, IA · On-site
$13.25 - $18.25/hr
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...
Customer Service Associate information
See Iowa salary details
$8.35 - $9.93
3% of jobs
$9.93 - $11.51
8% of jobs
$11.51 - $13.10
12% of jobs
$13.20 is the 25th percentile. Wages below this are outliers.
$13.10 - $14.68
28% of jobs
$14.68 - $16.26
15% of jobs
$17.56 is the 75th percentile. Wages above this are outliers.
$16.26 - $17.84
11% of jobs
$17.84 - $19.42
8% of jobs
$19.42 - $21
5% of jobs
$21 - $22.58
4% of jobs
$22.58 - $24.16
3% of jobs
$24.16 - $25.74
2% of jobs
$8
$16
$25
How much do customer service associate jobs pay per hour?
As of May 29, 2026, the average hourly pay for customer service associate in Iowa is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $18.08 per hour, depending on experience, location, and employer.
What Do Customer Service Associates Do?
Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.
What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?
To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.
What are some common challenges Customer Service Associates face and how can they effectively handle them?
Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.
What are Customer Service Associates?
Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.
What is the difference between Customer Service Associate vs Customer Support Specialist?
| Aspect | Customer Service Associate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; some roles may prefer post-secondary education | Similar; often requires technical knowledge or certifications depending on industry |
| Work Environment | Retail stores, call centers, service desks | Call centers, technical support centers, online chat platforms |
| Employer & Industry Usage | Retail, hospitality, telecommunications | Technology, software, electronics |
| Common Search & Comparison Intent | Customer Service Associate vs Customer Support Specialist |
The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.
More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Iowa? The most popular types of Customer Service jobs in Iowa are:
What are popular job titles related to Customer Service Associate jobs in Iowa? For Customer Service Associate jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Customer Service Associate jobs in Iowa look for? The top searched job categories for Customer Service Associate jobs in Iowa are:
What cities in Iowa are hiring for Customer Service Associate jobs? Cities in Iowa with the most Customer Service Associate job openings:
Walgreens rating
5.5
Based on 2,088 frontline employees who took The Breakroom Quiz
87th of 97 rated pharmacies
Job description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Attends training and completes PPLs requested by Manager or assigned by corporate.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US