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Customer Service Assistant Jobs in Fulton, NY (NOW HIRING)

Pep Boys

Assistant Service Manager

Liverpool, NY · On-site

$20.79 - $26.40/hr

... Assist in driving sales across service labor, parts, tires, and fleet business and you provide ... Work with the management team to react to customer service issues, customer complaints, and/or ...

Pep Boys

Assistant Service Manager

Liverpool, NY · On-site

$20.79 - $26.40/hr

... Assist in driving sales across service labor, parts, tires, and fleet business and you provide ... Work with the management team to react to customer service issues, customer complaints, and/or ...

Phenom People

Customer Service Part Time

Syracuse, NY · On-site

... assist. As you learn more about your department and Lowe's, you will understand which products ... Lowe's * Deliver excellent customer service * Help customers find products and provide ...

Citi Trends

Assistant Manager

Syracuse, NY · On-site

$17 - $18/hr

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

National Grid

Customer Service Rep 2

Syracuse, NY

$22.46/hr

Apply customer payments * Assist Customers with beginning and ending service * Scheduling field orders in alignment with customer expectations * Assist customers with billing issues both simple and ...

Citi Trends

Assistant Store Manager

Syracuse, NY · On-site

$17.50 - $18/hr

Monitor sales activity and provide guidance to associates to deliver excellent customer service * Assist with inventory control, inventory transactions, and shrink prevention efforts * Ensure ...

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Customer Service Assistant information

See Fulton, NY salary details

$10

$17

$24

How much do customer service assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service assistant in Fulton, NY is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, the level of stress varies depending on the workload, company support, and individual skills in communication and problem-solving.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Fulton, NY?

The most popular types of Customer Service jobs in Fulton, NY are:

What are popular job titles related to Customer Service Assistant jobs in Fulton, NY?

For Customer Service Assistant jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Fulton, NY look for?

The top searched job categories for Customer Service Assistant jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Customer Service Assistant jobs?

Cities near Fulton, NY with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Fulton, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,622 per year, or $17.6 per hour.

Customer Service Representative

Carrier

East Syracuse, NY • On-site

$31K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Carrier rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

322nd of 489 rated machine equipment manufacturers

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.
Training
Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems.
Key Responsibilities
  • Works under immediate supervision to provide satisfactory and quality customer service
  • Assists with answering basic customer inquiries on product availability, maintenance, and the status of orders
  • Assists with resolving basic customers' service or billing complaints
  • Assists with keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Dealer referrals-getting them connected with a dealer that can provide sales or service
  • Our number one goal is to get the homeowner connected with the dealer through warm transfer
  • Provide customers with warranty information
  • Product comparison
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Required Qualifications
  • High school diploma or GED
  • 6+ months experience handling inbound calls in a call center environment

Preferred Qualifications
  • Bachelor's Degree
  • Sales Force experience
  • Ability to meet standardized call center metrics
  • Be dependable
  • Show up to work on time and completing each shift
  • Maintain assigned break and lunch schedules
  • Above average verbal and written communication skills

Pay Range
The annual salary for this position is between $31,500.00 - $56,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 6 August 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

What Carrier employees say

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Hours and flexibility

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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