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Customer Service Assistant Jobs in Fulton, NY (NOW HIRING)

Pathfinder Bank

Customer Service Representative

Oswego, NY · On-site

$17 - $19/hr

Proactively assist other branch colleagues and actively participate in branch team meetings. Requirements: * High school diploma or equivalent * At least one year of customer service experience * 1-3 ...

Byrne Dairy

Manager, Customer Service

East Syracuse, NY · On-site

$132 - $171.60/hr

The Customer Service Manager leads the definition, development, execution, and continuous ... Maintain awareness of each customer's unique requirements and contractual obligations. * Assist ...

Smurfit Westrock

Customer Service Rep

Camillus, NY · On-site

$34K - $57K/yr

As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first ...

U-Haul

Customer Service Representative

Syracuse, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Cicero, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Syracuse, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Cicero, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Liverpool, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Liverpool, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Syracuse, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

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All JobsCustomer Service JobsCustomer Service Assistant JobsCustomer Service Assistant Jobs in Fulton, NY

Customer Service Assistant information

See Fulton, NY salary details

$10

$17

$24

How much do customer service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service assistant in Fulton, NY is $17.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Fulton, NY?

The most popular types of Customer Service jobs in Fulton, NY are:

What are popular job titles related to Customer Service Assistant jobs in Fulton, NY?

For Customer Service Assistant jobs in Fulton, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Fulton, NY look for?

The top searched job categories for Customer Service Assistant jobs in Fulton, NY are:

What cities near Fulton, NY are hiring for Customer Service Assistant jobs?

Cities near Fulton, NY with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Fulton, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,622 per year, or $17.6 per hour.

Customer Service Representative

Pathfinder Bank

Oswego, NY • On-site

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Description:

Pathfinder Bank is seeking a Customer Service Representative to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and day-to-day banking operations, ensuring a high level of service and adherence to banking regulations. Join a team that values your expertise and your community. 


At Pathfinder Bank, you're not just an employee. You're a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.


We offer

  • Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off
  • A commitment to career growth and internal mobility
  • A community-focused culture with paid volunteer opportunities
  • A supportive team that truly values your contributions

Position Summary

Fosters a positive and professional customer service experience during all interactions with customers, coworkers and third-party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements. As part of the branch team, this position is responsible for processing customer transactions, supporting daily branch operations, and delivering an exceptional customer experience. This role supports branch performance by identifying customer needs, making appropriate referrals, and maintaining a strong focus on accuracy, efficiency, and risk management. Must be organized, detail oriented, and comfortable working in a fast-paced environment.


Essential Functions

  • Deliver exceptional customer experiences, including proactively greeting customers, using their name, and ending each interaction in person or by phone by saying, “Thank you for banking with Pathfinder Bank,” while maintaining confidentiality of all customer records and documents. 
  • Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work.
  • Promote the Bank’s products and services and refer customers to the appropriate sales personnel. Answer customers’ routine banking questions and refer complex inquiries to management.
  • Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy. 
  • Update customer contact information on an ongoing basis to ensure we have the most accurate information in the event the Bank needs to contact the customer.
  • Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management.
  • Proactively assist other branch colleagues and actively participate in branch team meetings.
Requirements:
  • High school diploma or equivalent
  • At least one year of customer service experience
  • 1-3 years of banking experience or cash handling experience
  • Professional in appearance and conduct
  • Intermediate computer skills (Microsoft Office and Outlook)
  • Basic mathematical functions
  • Ability to work as part of a team and assist other team members
  • Ability to adapt to change
  • Attention to detail and quality of work
  • Ability to multitask
  • Positive attitude

Preferred Qualifications

  • Previous sales or referral making experience
  • Community involvement

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