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Customer Service Assistant Jobs in Ontario (NOW HIRING)

City of Ottawa

Customer Service Assistant

Ottawa, ON · On-site

CA$32.08 - CA$37.54/hr

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and ...

Baptcare

CA$29.97/hr

Food Service Assistant Apply now Job no: 496390 Work type: Casual Shift Worker Location: Macleod ... WHY HOSPITALITY STAFF LOVE THIS ROLE Bring your customer service skills into a more rewarding ...

Tomlinson

Customer Service Representative

Nepean, ON · On-site

Monitor service completion and assist in resolving routing and scheduling issues. * Support the ... Verify customer information, materials received, and related documentation. * Process transactions ...

Planet Fitness - Baseline Fitness

$15.20/hr

Taking info calls and tours * Assist in member check-ins, sign-ups, cancellations, BCM amenity ... Customer Service: communicates and interacts with customers (including coworkers and the public) in ...

Planet Fitness - Baseline Fitness

Taking info calls and tours * Assist in member check-ins, sign-ups, cancellations, BCM amenity ... Customer Service: communicates and interacts with customers (including coworkers and the public) in ...

Planet Fitness - Baseline Fitness

$13.75 - $15/hr

Taking info calls and tours * Assist in member check-ins, sign-ups, cancellations, BCM amenity ... Customer Service: communicates and interacts with customers (including coworkers and the public) in ...

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Customer Service Assistant information

See Ontario salary details

$9

$17

$27

How much do customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service assistant in Ontario is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Ontario?

The most popular types of Customer Service jobs in Ontario are:

What are popular job titles related to Customer Service Assistant jobs in Ontario?

For Customer Service Assistant jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Ontario look for?

The top searched job categories for Customer Service Assistant jobs in Ontario are:

What cities in Ontario are hiring for Customer Service Assistant jobs?

Cities in Ontario with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,380 per year, or $18 per hour.

Customer Service Assistant

Bison Transport

Mississauga, ON

Full-time

Posted 4 days ago

Job description

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments.
The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Specific Responsibilities include:

  • Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information.

  • Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts.

  • Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time.

  • Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation.

  • Handing customer inquiries off the general queue in a pleasant and efficient manner.

Our Ideal Candidate will possess:

  • Prior Transportation, and/or Logistics experience is an asset.

  • Sound analytical and critical thinking skills.

  • Proven communication and time-management skills.

  • Proven ability to provide exceptional customer service to internal and external customers.

  • Ability to communicate both in-person and over the phone.

  • High attention to detail and accuracy integrity with data collection and order entry.

  • Ability to thrive in a fast-pace, deadline-oriented environment.

  • Strong customer service and relationship-building skills.

  • Strong ability to adapt to varying situations.

  • Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.

Shift: Monday to Friday, standard business hours. Candidates must be flexible, as this role may transition to a modified shift schedule in the future to support evolving business needs.

This job is classified under NOC Code: 64409.


Why Bison:
Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

About Bison:
Celebrating over 50 years in Business
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Apply