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Customer Service Assistant Jobs in Ontario (NOW HIRING)

City of Ottawa

Customer Service Assistant

Ottawa, ON

CA$32.08 - CA$37.54/hr

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and ...

Équipements d'Érablière CDL inc.

Administrative and Customer Service Assistant CDL - Where Your Career Takes Root Our growth creates a stimulating environment where things move quickly and ways of doing things evolve regularly. If ...

PACE Resources Federal Credit Union

Learn and assist with reprographics department operations * Support digital printing, scanning, and electronic document distribution * Work with internal departments to help meet customer needs and ...

BMO Capital Markets

Client Service Assistant

Waterloo, ON · On-site

CA$32K - CA$48K/yr

Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and ... our customers' assets, maintain their privacy, act in their best interests, and ensure an ...

RONA

We operate or service corporate and affiliated dealer stores. With a distinctive product and ... Greet customers and ensure a good customer experience * Assist customers in loading products in ...

Baptcare

CA$29.97/hr

Food Service Assistant Apply now Job no: 496390 Work type: Casual Shift Worker Location: Macleod ... WHY HOSPITALITY STAFF LOVE THIS ROLE Bring your customer service skills into a more rewarding ...

CleanHarbors

Customer Service Rep

Corunna, ON · On-site

CA$27/hr

Processing customer billing for equipment rental services. * Assist Transportation department with paperwork / manifests during vacation and busy periods

BMO Capital Markets

Client Service Assistant

Orillia, ON · On-site

CA$32K - CA$48K/yr

Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and ... our customers' assets, maintain their privacy, act in their best interests, and ensure an ...

BMO Financial

The Client Service Assistant supports one or more Investment Advisors (IAs) and IA Team and staff ... our customers' assets, maintain their privacy, act in their best interests, and ensure an ...

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Customer Service Assistant information

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$27

How much do customer service assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer service assistant in Ontario is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.95 per hour, depending on experience, location, and employer.

What is a customer service assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

What is a customer service assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are the key skills and qualifications needed to thrive as a customer service assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What are some common challenges faced by customer service assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

Is remote customer service assistant a stressful job?

Remote customer service assistant roles can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, the level of stress varies depending on the employer, workload, and individual resilience, with some roles offering flexible schedules and support tools to help manage pressure.

What are the skills of a customer service assistant?

A customer service assistant needs strong communication skills, patience, and problem-solving abilities to effectively assist customers. They should be able to handle inquiries calmly, use basic computer tools, and work well in a team environment. Good interpersonal skills and a positive attitude are also important for providing quality service.
More about Customer Service Assistant jobs

What are the most commonly searched types of Customer Service jobs in Ontario?

The most popular types of Customer Service jobs in Ontario are:

What are popular job titles related to Customer Service Assistant jobs in Ontario?

For Customer Service Assistant jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Customer Service Assistant jobs in Ontario look for?

The top searched job categories for Customer Service Assistant jobs in Ontario are:

What cities in Ontario are hiring for Customer Service Assistant jobs?

Cities in Ontario with the most Customer Service Assistant job openings:

Customer Service Assistant jobs near you
Infographic showing various Customer Service Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,380 per year, or $18 per hour.

Customer Service Assistant

Ottawa, ON

City of Ottawa
See more jobs at City of Ottawaexternal

CA$32.08 - CA$37.54/hr

Full-time

Posted 4 days ago

Job description

Requisition ID: 23477

Department: Ottawa Public Library 

Service: Branch Operations 

Employment Type: 1 Temporary Full Time Position-Up to 18 months 

Work Hours: 25 hours per week

Affiliation: CUPE 503 - Library/Full Time - Public Service Job

Salary Information: $32.081  - $37.536  per hour (2026 rates of pay)

Location: Sunnyside Branch, 1049 Bank Street

City: Ottawa, ON 

Job Category: Ottawa Public Library

Application Close: 28/08/2026 

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.

You provide customer service to the library customers in-person, roving the branch, telephone/switchboard and/or through electronic/web chats. You provide assistance with membership services, and support materials and cash handling activities.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of library or customer service experience

KNOWLEDGE
  • Knowledge of customer service techniques and protocols
  • Knowledge and experience with computers, Microsoft Office applications and other equipment including electronic devices
  • Experience with integrated library systems
  • Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
  • Library circulation procedures and practices
  • Methods and techniques for handling cash
  • Methods and techniques of responding to inquiries and resolving patron complaints
  • General knowledge of Ottawa Public Library policies and procedures
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
  • Customer service orientation, including the use of tact, discretion and confidentiality
  • Effective verbal and written communications and interpersonal skills
  • Reasonable judgment in a professional setting
  • Effectively apply technology to library services and programs
  • To carry out a range of circulation activities, including registration, collecting fees
  • Ability to respond effectively to a range of library service inquiries and resolve complaints
  • Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
  • Ability to handle and account for cash and to prepare bank deposits
  • Strong interpersonal skills, ability to deal with the public and handle problems as they arise
  • Perform multiple tasks concurrently
  • Ability to work effectively independently and as a team member
  • Attention to detail.
  • Sound problem solving
  • Efficient time management
  • Flexibility, ability to adjust priorities
  • Strongly committed to quality customer service
  • Strong listening/comprehension skills

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing  
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted.    
  • Additional vacancies may occur during the competition process. 
  • Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

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