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Customer Service Assessment Jobs in Rochester, NY

ADT Security Services

Service Technician

Rochester, NY

$17.75 - $32.97/hr

As the number one smart home security provider serving residential and business customers, our ... Any information will be reviewed through an individualized assessment in accordance with the ...

ADT

Service Technician - Advanced

Rochester, NY · On-site

$22.46 - $41.72/hr

As the number one smart home security provider serving residential and business customers, our ... Any information will be reviewed through an individualized assessment in accordance with the ...

ADT

Service Technician

Rochester, NY · On-site

$17.75 - $32.97/hr

As the number one smart home security provider serving residential and business customers, our ... Any information will be reviewed through an individualized assessment in accordance with the ...

Prime Care Coordination

Care Manager

Rochester, NY · On-site

$23.50 - $24.50/hr

... for services * Assess and address health and safety issues as well as barriers to care and ... Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards. * Attend ...

New

Dick's Sporting Goods

Teammate- Apparel

Henrietta, NY · On-site

$16 - $23/hr

As a Teammate - Apparel, you will deliver strong service, merchandise expertise, and contribute to ... during interviews or assessments. To ensure a smooth and secure experience, please note the ...

Rentokil

Mgr, Tech Service

Rochester, NY · On-site

Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and ...

Gallagher

Service Analyst

Rochester, NY · On-site

... Customer Service and Account Management; update all team members when requirements and/or site configuration changes. * Assess risk and communicate impact when timelines are not met within ...

Milton CAT

Service Technician

Batavia, NY · On-site

$30.69 - $40.26/hr

Flexible to work after hours when needed to meet customer needs. * Performs related duties as ... Background checks, drug testing, and health assessments are required as part of our pre-employment ...

Milton CAT

Service Technician

Batavia, NY

$30.69 - $40.26/hr

Flexible to work after hours when needed to meet customer needs. * Performs related duties as ... Background checks, drug testing, and health assessments are required as part of our pre-employment ...

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All JobsCustomer Service Assessment JobsCustomer Service Assessment Jobs in Rochester, NY

Customer Service Assessment information

See Rochester, NY salary details

$9

$18

$26

How much do customer service assessment jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer service assessment in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Assessment vs Customer Service Representative?

AspectCustomer Service AssessmentCustomer Service Representative
Primary FocusEvaluating skills and suitability for customer service rolesHandling customer inquiries and providing support
Required CredentialsAssessment tools, certifications in customer serviceHigh school diploma, customer service training
Work EnvironmentTesting centers, online platformsCall centers, retail, online support
Industry UsageUsed by employers during hiring processDaily job role in customer service

Customer Service Assessment focuses on evaluating candidates' skills for customer service roles, often through tests or assessments. In contrast, Customer Service Representatives are the employees who interact directly with customers. While assessments help identify suitable candidates, representatives perform the actual support tasks in various industries.

What are some common challenges faced in a customer service assessment role and how can I prepare for them?

In a Customer Service Assessment role, you may often encounter the challenge of accurately evaluating diverse customer interactions and determining whether standards are being met. This requires keen attention to detail, objectivity, and strong communication skills to provide constructive feedback. To prepare, familiarize yourself with your organization's customer service guidelines, practice active listening, and work on delivering clear, unbiased assessments. Being adaptable and open to ongoing training will also help you stay current with best practices and ensure consistent evaluations.

What are the key skills and qualifications needed to thrive in customer service assessment, and why are they important?

To excel in Customer Service Assessment, you need a solid understanding of customer service principles, evaluation techniques, and data analysis, often supported by a background in business administration or related fields. Familiarity with customer service software, CRM systems, and survey tools is common, and certifications such as COPC or HDI can be advantageous. Strong communication, analytical thinking, and attention to detail are essential soft skills for providing actionable insights and constructive feedback. These skills ensure accurate assessment of service quality, drive continuous improvement, and enhance overall customer satisfaction.

What is a customer service assessment?

A Customer Service Assessment is a process used by employers to evaluate the skills and abilities of candidates or employees in handling customer interactions. These assessments typically measure communication skills, problem-solving abilities, empathy, patience, and professionalism in various customer service scenarios. The goal is to ensure that individuals can effectively address customer needs, resolve issues, and represent the company positively. Assessments can include situational judgment tests, role-playing exercises, or written exams.
What are popular job titles related to Customer Service Assessment jobs in Rochester, NY? For Customer Service Assessment jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Assessment jobs in Rochester, NY look for? The top searched job categories for Customer Service Assessment jobs in Rochester, NY are:
Customer Service Assessment jobs near you
Infographic showing various Customer Service Assessment job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Security Officer Part Time Unarmed Patrol Assessment

Allied Universal

Rochester, NY

$22.31/hr

Part-time

Retirement

Posted 2 days ago

New

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,550 frontline employees who took The Breakroom Quiz

77th of 116 rated security

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

As a Security Officer Part Time Unarmed Patrol Assessment in Rochester, NY, you will serve and safeguard clients in a range of industries such as Government, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As an Unarmed Patrol Officer at a government location, you will monitor assigned areas, conduct routine patrols, maintain a visible presence to help deter security-related incidents, and provide outstanding customer service. You will communicate clearly with visitors and personnel while supporting a welcoming environment. Join Allied Universal, where agility, reliability, innovation, teamwork, care, and integrity guide how we serve our communities.

Position Type: Part Time

Pay Rate: $22.31 / Hour

Job Schedule:

DayTimeWed08:00 AM - 04:00 PMThur08:00 AM - 04:00 PM

What You'll Do:

  • Provide customer service to personnel, visitors, and contractors at a government military installation while carrying out site-specific security-related procedures, policies, and emergency response activities.
  • Conduct regular and random unarmed patrols of assigned buildings, grounds, entry points, parking areas, and perimeter locations to help to deter unauthorized activity.
  • Monitor access points and verify credentials, visitor authorizations, and vehicle access in accordance with established site procedures.
  • Respond to incidents, alarms, and critical situations in a calm, professional, problem-solving manner, notifying appropriate site representatives and emergency services as needed.
  • Prepare clear and accurate reports of patrols, incidents, access concerns, and unusual activities.

Minimum Requirements:

  • Possess at least 1 year of security-related experience.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver’s license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Licensed by the New York State Department of State


Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1647673

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Allied Universal logo

About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs