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Unlicensed Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

The Lyons National Bank

Customer Service Rep

Fairport, NY · On-site

$19 - $26.60/hr

Customer Service Representative The Lyons National Bank has a Full-Time opening for a Customer Service Representative in our Perinton Park Branch. The Customer Service Representative is responsible ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Empire Heating and Air Conditioning

Be Seen First

Customer Service Representative

Rochester, NY · On-site

$30K - $45K/yr (+ commission)

Customer service representative to take incoming calls and make outbound calls to our existing customers to schedule appointments. Must have proficient computer skills, Microsoft office and Excel.

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Unlicensed Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do unlicensed customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for unlicensed customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Rochester, NY?

For Unlicensed Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Unlicensed Customer Service Representative jobs?

Cities near Rochester, NY with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 56% Full Time, and 44% Temporary. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

CSR

South Towne Veterinary Hospital

Rochester, NY • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Customer Service Representative
FLSA Status: EEOC Classification:

Employment Type: Full Time
Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or
Location:

Practice Manager

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

Customer Service Representative Job Description 5/2017

COMPETENCIES

  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Experience level:


  • 1 year
  • Under 1 year


Shift:


  • Day shift


Weekly day range:


  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)