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Unlicensed Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Gates, NY · On-site

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

Community Veterinary Partners

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Rochester, NY

Unlicensed Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do unlicensed customer service representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for unlicensed customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Unlicensed Customer Service Representative, and why are they important?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by Unlicensed Customer Service Representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

What is an Unlicensed Customer Service Representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.
What are popular job titles related to Unlicensed Customer Service Representative jobs in Rochester, NY? For Unlicensed Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Unlicensed Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Unlicensed Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Unlicensed Customer Service Representative jobs? Cities near Rochester, NY with the most Unlicensed Customer Service Representative job openings:
Unlicensed Customer Service Representative jobs near you
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Lifetime Assistance

Gates, NY • On-site

$19 - $22/hr

Other

Medical, PTO

Posted 10 days ago

Job description

Customer Service Representative (CSR)

Job Category: Comm and Voc Services Requisition Number: CUSTO002365

Full-Time

Production Program Admin | Rochester, NY 14624, USA

Pay or shift range: $19 USD to $22 USD The listed salary range reflects the budgeted compensation for this position. Final offers may vary based on factors such as the candidate's experience, education, qualifications, and other job-related considerations.

Description

Lifetime Assistance – Customer Service Representative (CSR) Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it's a chance to transform lives, including your own.

Position Overview:

Job Title: Customer Service Representative (CSR) Location: Rochester, NY Department: Vocational Services Reports To: Business Development & Customer Service Supervisor Employment Type: Full-Time, Non-Exempt Starting Wage: $19-22/hour

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

  • Serve as a primary point of contact for customers of LAICO Industries, Classified Scanning & Shredding Services, Patent Press, and related business operations.
  • Generate invoices, customer quotes, service tickets, shipping documentation, and related operational records.
  • Coordinate communication between customers, marketing staff, and production teams to ensure seamless service delivery.
  • Assist with maintaining customer accounts and supporting business development efforts.
  • Reconcile service and shipping tickets and maintain accurate customer records.
  • Assist with sales, marketing, and customer service reporting.
  • Provide coverage for the Business Development & Customer Service Supervisor when needed.
  • Work collaboratively with Vocational Services staff to ensure customer satisfaction and timely completion of projects.
  • Respond professionally to customer inquiries and help resolve service concerns.
  • Promote professionalism, positive customer interactions, and adherence to agency standards.

What You Bring:

  • Associate degree and two (2) years of relevant experience preferred; OR an equivalent combination of education and experience.
  • Strong customer service and relationship-building skills.
  • Excellent written and verbal communication abilities.
  • Strong organizational skills and attention to detail.
  • Computer proficiency and experience with Microsoft Office applications.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively with customers, production staff, and leadership.
  • May be required to meet Lifetime Assistance Vehicle Operator Requirements.
  • Ability to frequently lift and/or move up to 40 pounds.

Our Mission & Culture:

  • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance's dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you're a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

"I am part of something bigger… Being a Lifetime Assistance employee means everything to me." — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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