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Unlicensed Customer Service Representative Jobs in Rochester, NY

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Gerber Collision & Glass

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative ...

Domino's

Customer Service Representative

Newark, NY · On-site

$16 - $18.50/hr

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that ...

dbi

Alterations Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

MCC

Customer Service Representative

Rochester, NY · On-site

$25 - $30/hr

The Customer Service Team delivers MCCs World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining ...

New

Rent A Center

Customer Service Representative

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent A Center

Customer Service Representative

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Rochester, NY

Unlicensed Customer Service Representative information

See Rochester, NY salary details

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$26

How much do unlicensed customer service representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for unlicensed customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Rochester, NY?

For Unlicensed Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Unlicensed Customer Service Representative jobs?

Cities near Rochester, NY with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 56% Full Time, and 44% Temporary. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative Part-Time

Weitsman Recycling

Rochester, NY • On-site

$18/hr

Part-time

PTO

Re-posted 29 days ago

Job description

About the Organization
EOE Statement
We are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.
We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all.
Description
Customer Service Representative
Employment Type: Part time| On-Site
Industry: Recycling, Transportation, Environmental Services
Join a team that values service, accuracy, and professionalism.
Weitsman Recycling is looking for a reliable and customer-focused Customer Service Representative (CSR) to serve as a key point of contact at our recycling facility.
As a CSR, you'll support front-office operations, handle transaction processing, and ensure a positive experience for our customers and vendors. The schedule includes weekends and up to 30 hours weekly Mon - Sun..
Key Responsibilities:
  • Greet and assist customers and vendors in a courteous, professional manner
  • Process transactions, invoices, and documentation accurately and efficiently
  • Answer multi-line phones and respond to email inquiries
  • Coordinate with scale operators, truck drivers, and yard staff to support daily workflow
  • Maintain a clean, organized front desk and office environment
  • Assist with administrative tasks including filing, data entry, and scanning
  • Cross-train in other administrative roles for team support

Qualifications:
  • Minimum 2 years of customer service or administrative experience; industrial or logistics setting preferred
  • Strong communication, multitasking, and time management skills
  • High attention to detail and commitment to accuracy
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • Ability to work in a high-volume, fast-paced environment
  • High school diploma or GED required

Why Join Us?
  • Competitive hourly pay $18.00
  • Part time schedule with consistent hours
  • PTO
  • Team-oriented environment with training and growth opportunities
  • Company stability with a strong reputation in the recycling industry

Apply today to become part of a company that values hard work, integrity, and customer service excellence.
We are an Equal Opportunity Employer and committed to workplace safety and diversity.
Location
Rochester
Full-Time/Part-Time
Part-Time
Pay Range
$18.00
Shift
Various Shifts
Exempt/Non-Exempt
Non-Exempt
This position is currently accepting applications.

Apply