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Customer Service Appointment Setter Jobs (NOW HIRING)

Cannon Employment Solutions

Appointment Setter

Chicago, IL · On-site

$1.0K - $5.0K/wk

Appointment Setter Location: Chicagoland Area Pay: $1,000 - $5,000 Are you passionate about ... Provide exceptional customer service and build rapport with homeowners to enhance their experience.

Tax Brilliance Advisors

Appointment Setter

You'll also keep our CRM (Close) up to date with call notes and dispositions. Your success is ... Clear growth path into client services, licensed advisor support, or sales roles. * Join a mission ...

A1 Roofing Solutions

Appointment Setter

Mesa, AZ · On-site

$16 - $22/hr

Build friendly and impactful customer experiences * Work collaboratively in a team-oriented ... We specialize in high-quality residential and commercial roofing services, backed by over 25 years ...

Underdog Media

Appointment Setter

Franklin, TN · Remote

$50/hr

Appointment Setter Start Date: ASAP Position: Part-Time / Flexible Schedule Location: Remote Hours ... Any sales, customer service, marketing, or phone experience * Your general availability each week

SB Inc.

Be Seen First

Appointment Setter

Houston, TX · On-site

$600 - $2.0K/wk

Strong communication and customer service skills. * Positive attitude and dependable work ethic. * Ability to work in a fast-paced environment. * Must be motivated to earn and grow. What We Offer

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Customer Service Appointment Setter information

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How much do customer service appointment setter jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service appointment setter in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a customer service appointment setter?

A Customer Service Appointment Setter is a professional who contacts potential or existing customers to schedule appointments for services or consultations. They often work in call centers or business offices and act as the first point of contact for clients. Their main responsibilities include answering inquiries, providing information about services, and ensuring customers are scheduled for appointments efficiently. Strong communication and organizational skills are essential for this role, as it involves managing calendars and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service appointment setter?

To thrive as a Customer Service Appointment Setter, you need strong communication skills, attention to detail, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, scheduling tools, and phone systems is typically required. Standout candidates excel in active listening, patience, and adaptability when handling diverse customer interactions. These skills are crucial for building rapport, efficiently managing appointments, and ensuring a positive customer experience.

What are some common challenges faced by customer service appointment setters, and how can they be managed?

Customer Service Appointment Setters often encounter challenges such as handling high call volumes, dealing with difficult or unresponsive customers, and meeting strict scheduling targets. Successfully managing these challenges requires strong communication skills, patience, and effective time management. Many employers provide training and digital tools to help track appointments and follow up efficiently. Building rapport quickly and staying organized are key strategies for thriving in this fast-paced environment.

What is the difference between Customer Service Appointment Setter vs Customer Service Representative?

AspectCustomer Service Appointment SetterCustomer Service Representative
Primary RoleScheduling appointments and managing calendars for clientsHandling customer inquiries, providing support, and resolving issues
Required SkillsCommunication, organization, basic computer skillsCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Common CertificationsNone typically requiredCustomer service training or certifications often preferred

While both roles involve communication and customer interaction, the Customer Service Appointment Setter focuses on scheduling and calendar management, whereas the Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps employers and job seekers find the right fit for their skills and career goals.

How much money do customer service appointment setters make?

Customer service appointment setters typically earn an hourly wage ranging from $12 to $20, with some earning commissions or bonuses based on performance. Their income can vary depending on experience, location, and the industry they work in, and they often use customer relationship management (CRM) tools to manage appointments.

How to get hired as a customer service appointment setter?

To get hired as a customer service appointment setter, candidates should have strong communication skills, experience with CRM or scheduling software, and a professional phone manner. A high school diploma or equivalent is typically required, and some employers prefer previous customer service or telemarketing experience. Preparing a tailored resume highlighting relevant skills can improve chances of securing an interview.

What cities are hiring for Customer Service Appointment Setter jobs?

Cities with the most Customer Service Appointment Setter job openings:

What states have the most Customer Service Appointment Setter jobs?

States with the most job openings for Customer Service Appointment Setter jobs include:

What are popular job titles related to Customer Service Appointment Setter jobs?

For Customer Service Appointment Setter jobs, the most frequently searched job titles are:

Customer Service Appointment Setter jobs near you
Infographic showing various Customer Service Appointment Setter job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Appointment Setter

Rancho Cucamonga, CA • On-site

Nationwide Guard Services, Inc.
Investigation and Physical Security Services • 51 - 200 employees
Learn more about Nationwide Guard Services, Inc.external

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Key responsibilities

  • Make outbound calls to prospective commercial and industrial clients to generate qualified leads.

  • Schedule appointments for Business Development Managers with decision-makers.

  • Maintain accurate customer records and notes in the company's CRM system.

Job description

Appointment Setter

The Appointment Setter is responsible for generating qualified business opportunities by contacting prospective clients, introducing Nationwide Guard Services' security solutions, and scheduling appointments for our Business Development Managers. This position is ideal for someone who is confident on the phone, organized, goal-oriented, and enjoys building relationships.

Essential Duties & Responsibilities
  • Make outbound calls to prospective commercial and industrial clients.
  • Generate qualified leads through cold calling, email outreach, and follow-up communications.
  • Schedule appointments for Business Development Managers with decision-makers.
  • Research businesses and identify potential security service opportunities.
  • Maintain accurate customer records and notes in the company's CRM system.
  • Follow up on marketing campaigns and inbound inquiries.
  • Meet or exceed daily, weekly, and monthly appointment goals.
  • Build rapport with prospective clients while professionally representing Nationwide Guard Services.
  • Coordinate appointment calendars with the sales team.
  • Assist with lead generation initiatives and prospecting lists.
  • Provide administrative support to the Business Development department as needed.
Qualifications
  • High school diploma or GED required.
  • Minimum 1 year of appointment setting, telemarketing, inside sales, customer service, or business development experience preferred.
  • Excellent verbal and written communication skills.
  • Strong phone etiquette and professional demeanor.
  • Comfortable making a high volume of outbound calls.
  • Basic computer proficiency, including Microsoft Office (Outlook, Word, Excel).
  • Experience using CRM software is a plus.
  • Highly organized with strong time management skills.
  • Self-motivated and able to work independently while contributing to a team environment.
Preferred Qualifications
  • Experience in the security, staffing, facilities management, or B2B service industry.
  • Sales or lead generation experience.
  • Familiarity with Salesforce
Compensation & Benefits
  • Competitive hourly pay (based on experience)
  • Performance-based bonuses for qualified appointments
  • Paid Holidays
  • Medical, Dental, and Vision benefits (if applicable)
  • 401(k) (if applicable)
  • Opportunities for career growth within Nationwide Guard Services
Work Schedule
  • Monday through Friday
  • 8:00 AM – 5:00 PM
  • Occasional flexibility may be required to meet business needs.

Nationwide Guard Services, Inc. PPO17430 was founded in 1984 on the premise to deliver client protection in a more professional manner than any other Security Company. Nationwide Guard Services, Inc. believes that above all, proper mentorship and training of officers, excellent supervision to support field workers, sound management and a great benefit package will increase morale and decrease turnover, therefore leading to greater client satisfaction and continual growth. We believe in giving our clients and employees the service and dedication we promise, as well as provide the highest level of ethical and efficient services at all times.