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Customer Service Appointment Scheduler Jobs (NOW HIRING)

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REMOTE - Phone Booker / Appointment Scheduler

Columbus, OH · On-site

$15.50 - $19.50/hr

Coachable and willing to improve Previous experience in appointment setting, recruiting, customer service, call centers, administrative support, scheduling, hospitality, telemarketing, inside sales ...

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Customer Service Appointment Scheduler information

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How much do customer service appointment scheduler jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service appointment scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What does a customer service appointment scheduler do?

A Customer Service Appointment Scheduler is responsible for coordinating and managing appointments between clients and service providers. They handle incoming calls or online requests, confirm availability, and input scheduling details into company systems. Additionally, they may provide information about services, answer basic customer inquiries, and resolve scheduling conflicts. Their role is essential in ensuring an efficient appointment process and excellent customer experience.

What are the key skills and qualifications needed to thrive as a customer service appointment scheduler, and why are they important?

To thrive as a Customer Service Appointment Scheduler, you need strong organizational abilities, attention to detail, and proficiency in managing schedules, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and multi-line phone systems is typically required. Excellent communication, patience, and problem-solving skills help you interact effectively with clients and resolve scheduling conflicts. These competencies ensure efficient appointment management, high customer satisfaction, and smooth daily operations.

How does a customer service appointment scheduler typically collaborate with other departments to ensure smooth scheduling and service delivery?

Customer Service Appointment Schedulers frequently work closely with technicians, sales teams, and management to coordinate appointment times and ensure customer needs are met efficiently. They communicate directly with team members to resolve scheduling conflicts, relay important service details, and update calendars in real time. Regular interactions with other departments help Schedulers stay informed about resource availability and service priorities, enabling them to provide accurate information to customers. This collaborative approach is essential for maintaining high levels of customer satisfaction and operational efficiency.

What is the difference between Customer Service Appointment Scheduler vs Customer Service Representative?

AspectCustomer Service Appointment SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing calendars for clientsHandling customer inquiries, providing support, and resolving issues
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on scheduling tasksCustomer service centers, retail, or call centers
Common CertificationsNone typically required, but scheduling software training helpfulCustomer service certifications beneficial

While both roles involve customer interaction, the Customer Service Appointment Scheduler primarily focuses on managing appointments and schedules, whereas the Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a customer service appointment scheduler?

To become a customer service appointment scheduler, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Experience with scheduling software or customer service is often preferred, and some employers may require familiarity with specific tools like Microsoft Office or appointment management systems.

What states have the most Customer Service Appointment Scheduler jobs?

States with the most job openings for Customer Service Appointment Scheduler jobs include:

What are popular job titles related to Customer Service Appointment Scheduler jobs?

For Customer Service Appointment Scheduler jobs, the most frequently searched job titles are:

Customer Service Appointment Scheduler jobs near you
Infographic showing various Customer Service Appointment Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,531 per year, or $18.5 per hour.

Automotive Service Appointment Coordinator

Tacoma, WA • On-site

Titus Will Ford
See more jobs at Titus Will Fordexternal

$19 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 hours ago

Job description

Titus-Will Ford is looking for a friendly, organized, and customer-focused individual to join our Service team. This position combines customer service, cashiering, appointment scheduling, and BDC support. You'll help create a positive experience for our customers-from scheduling their service appointment to assisting them when they pick up their vehicle.
Titus-Will has been a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us, and we're proud to offer stability, growth opportunities, and a supportive team environment.
Schedule: Full-time, five days per week. Shifts are scheduled between 7:00 a.m. and 6:00 p.m., Monday through Saturday.
What We Offer
  • $19.00-$23.00 per hour, depending on experience
  • Paid training
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan eligibility after 90 days
  • Seven paid holidays
  • Paid Time Off earned at 1 hour for every 40 hours worked
  • Opportunities for growth within the Titus-Will organization
  • Additional benefit details available at Titus-Will Benefits Information

What You'll Do
  • Greet Service customers and provide friendly, professional assistance
  • Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat
  • Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member
  • Follow up with customers regarding scheduled and missed appointments
  • Assist customers with maintenance recommendations and general service-related questions
  • Process customer payments accurately and efficiently
  • Review invoices with customers and provide receipts and other paperwork
  • Communicate with Service Advisors and other team members to help ensure a smooth customer experience
  • Maintain accurate customer and appointment information
  • Assist with other administrative and customer service duties as needed

What We're Looking For
  • Automotive BDC, call center, cashiering, or customer service experience is preferred, but not required
  • Excellent verbal and written communication skills
  • A friendly, professional, and customer-focused approach
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable using computers, phone systems, and online scheduling tools
  • Punctual, reliable, and eager to learn
  • Valid driver's license and an acceptable driving record

Titus-Will is a drug-free workplace and an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
Employment is contingent upon successful completion of a pre-employment drug screen, excluding marijuana. Positions involving the operation of company or customer vehicles also require an acceptable driving record.

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