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Customer Service Appointment Scheduler Jobs (NOW HIRING)

McGrath Honda St. Charles

Appointment Scheduler

Elgin, IL · On-site

$16.50 - $20.75/hr

With rapid growth of our service department there is a need for a Scheduling Coordinator to help assist in scheduling and managing customer's service appointments. Essential Duties: (other duties may ...

McGrath Honda Elgin

Appointment Scheduler

Elgin, IL · On-site

$16.50 - $20.75/hr

With rapid growth of our service department there is a need for a Scheduling Coordinator to help assist in scheduling and managing customer's service appointments. Essential Duties : (other duties ...

Minnesota Urology

Appointment Scheduler

Saint Paul, MN · On-site

$19.60 - $24.50/hr

Appointment Scheduler (Healthcare) - Minnesota Urology Minnesota Urology is hiring an Appointment ... A customer-service mindset and the ability to work well within a team are essential. Benefits ...

Minnesota Jobs

Appointment Scheduler

Waconia, MN · On-site

$24/hr

... customer experience. At MNU we share the value of transparency and enable this during our ... for a range of vital services, including office visits, laboratory tests, and radiology ...

Kelly Jeep Chrysler

Appointment Scheduler

Lynnfield, MA · On-site

$15/hr

The Appointment Scheduler position will allow you to build a solid foundation and prepare you to ... customer service, mortgage, financial, and insurance industries are highly encouraged to apply.

Minnesota Urology P.A.

Appointment Scheduler

Woodbury, MN · On-site

$19.60 - $24.50/hr

Appointment Scheduler (Healthcare) - Minnesota Urology Minnesota Urology is hiring an Appointment ... A customer-service mindset and the ability to work well within a team are essential. Benefits ...

Minnesota Urology P.A.

Appointment Scheduler

Waconia, MN · On-site

$19.20 - $24/hr

... smooth scheduling processes that elevate customer experience.At MNU we share the value of ... for a range of vital services, including office visits, laboratory tests, and radiology ...

CommonSpirit Health

Appointment Scheduler

Omaha, NE

$15.75 - $20/hr

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers ... As an Appointment Scheduler, you will be the crucial first point of contact, connecting our ...

Urology Centers of Alabama

Appointment Scheduler

Homewood, AL · On-site

$15.50 - $19.75/hr

Consults with Director of Clinical Service and/or Physician on scheduling all urgent or emergency requests for appointments. * Zetafax import as needed. * Assists with confirmation calls if needed.

Minnesota Urology P.A.

Appointment Scheduler

Robbinsdale, MN · On-site

$18.80 - $23.50/hr

You'll collaborate with a dedicated team committed to delivering high-quality service and positive ... A customer-focused mindset and the ability to collaborate effectively with team members are also ...

Minnesota Urology P.A.

Appointment Scheduler

Robbinsdale, MN · On-site

$18.80 - $23.50/hr

You'll collaborate with a dedicated team committed to delivering high-quality service and positive ... A customer-focused mindset and the ability to collaborate effectively with team members are also ...

CHI Health Clinic

Appointment Scheduler

Omaha, NE · On-site

$16.42 - $23.19/hr

Job Summary and Responsibilities As an Appointment Scheduler, you will be the crucial first point ... services, CHI Health Clinic delivers more options and better access so you can spend time on what ...

CHI Health Clinic

Appointment Scheduler

Omaha, NE

$16.42 - $23.19/hr

... scheduled services. You'll actively communicate vital information regarding appointments and ... preparation instructions to patients, and accurately collect insurance data and personal details.

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Customer Service Appointment Scheduler information

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$12

$18

$26

How much do customer service appointment scheduler jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service appointment scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

What does a customer service appointment scheduler do?

A Customer Service Appointment Scheduler is responsible for coordinating and managing appointments between clients and service providers. They handle incoming calls or online requests, confirm availability, and input scheduling details into company systems. Additionally, they may provide information about services, answer basic customer inquiries, and resolve scheduling conflicts. Their role is essential in ensuring an efficient appointment process and excellent customer experience.

What are the key skills and qualifications needed to thrive as a customer service appointment scheduler, and why are they important?

To thrive as a Customer Service Appointment Scheduler, you need strong organizational abilities, attention to detail, and proficiency in managing schedules, often supported by a high school diploma or equivalent. Familiarity with scheduling software, customer relationship management (CRM) systems, and multi-line phone systems is typically required. Excellent communication, patience, and problem-solving skills help you interact effectively with clients and resolve scheduling conflicts. These competencies ensure efficient appointment management, high customer satisfaction, and smooth daily operations.

How does a customer service appointment scheduler typically collaborate with other departments to ensure smooth scheduling and service delivery?

Customer Service Appointment Schedulers frequently work closely with technicians, sales teams, and management to coordinate appointment times and ensure customer needs are met efficiently. They communicate directly with team members to resolve scheduling conflicts, relay important service details, and update calendars in real time. Regular interactions with other departments help Schedulers stay informed about resource availability and service priorities, enabling them to provide accurate information to customers. This collaborative approach is essential for maintaining high levels of customer satisfaction and operational efficiency.

What is the difference between Customer Service Appointment Scheduler vs Customer Service Representative?

AspectCustomer Service Appointment SchedulerCustomer Service Representative
Primary RoleScheduling appointments and managing calendars for clientsHandling customer inquiries, providing support, and resolving issues
Required SkillsScheduling software proficiency, organization, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on scheduling tasksCustomer service centers, retail, or call centers
Common CertificationsNone typically required, but scheduling software training helpfulCustomer service certifications beneficial

While both roles involve customer interaction, the Customer Service Appointment Scheduler primarily focuses on managing appointments and schedules, whereas the Customer Service Representative handles broader customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a customer service appointment scheduler?

To become a customer service appointment scheduler, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Experience with scheduling software or customer service is often preferred, and some employers may require familiarity with specific tools like Microsoft Office or appointment management systems.

What states have the most Customer Service Appointment Scheduler jobs?

States with the most job openings for Customer Service Appointment Scheduler jobs include:

What are popular job titles related to Customer Service Appointment Scheduler jobs?

For Customer Service Appointment Scheduler jobs, the most frequently searched job titles are:

Customer Service Appointment Scheduler jobs near you
Infographic showing various Customer Service Appointment Scheduler job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,531 per year, or $18.5 per hour.

Service Appointment Scheduler

West Islip, NY • On-site

Atlantic Auto Group
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about Atlantic Auto Groupexternal

$17.50 - $22.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description


We are looking for Customer Service Appointment Coordinators to join our team! This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.
The Service Appointment Coordinator, also known as Service BDC plays a critical role in the success of the dealership's service department by managing customer communication and driving service appointments. This role focuses on building customer relationships, handling inbound and outbound calls, scheduling appointments, and promoting service offerings. The Service BDC Rep acts as a liaison between customers and the service team, ensuring a seamless and professional experience.
We want to hire only the best, so you must pass a drug test and a background check.
Responsibilities
  • Answer incoming service-related calls and respond to web inquiries.
  • Make outbound calls to confirm upcoming appointments and follow up on declined services or due maintenance.
  • Schedule service appointments accurately, based on Advisor availability and service bay capacity.
  • Update and maintain customer records in the CRM or dealership management system (DMS).
  • Maintain a positive and professional rapport with customers via phone, email, and text.
  • Track and follow up on missed appointments, no-shows, and inactive customers.
  • Communicate scheduled appointments and customer concerns to the service team.
  • Generate reports on appointment conversion rates, call volumes, and follow-up results.
  • Provide feedback on customer trends and concerns to the service manager.
  • Attends all staff meetings, trainings, and educational classes as required
  • Performs other duties as assigned
Qualifications
  • High school diploma or equivalent (required); associate degree or higher (preferred).
  • 1-2 years of customer service, call center, or dealership BDC experience (automotive service experience strongly preferred).
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a professional and friendly demeanor.
  • Highly organized with attention to detail and ability to multitask.
  • Proficient in Microsoft Office, CRM tools, and dealership systems (e.g., CDK, Reynolds & Reynolds, Xtime, or DealerSocket).
  • Ability to work in a fast-paced, team-oriented environment.
  • Must be friendly and upbeat, and like talking on the phone, helping people find answers to their questions.
  • Excellent bi-lingual communication skills are a plus (writing and speaking)
  • Dependable and compliant in following the assigned work schedule, which will include evening and Saturday hours.
Company Description
WHY WORK FOR THE ATLANTIC AUTO GROUP?
The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.
With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.
The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic's future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.
Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.
WE WELCOME VETERANS
We believe in the abilities of our military, and we're actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We're actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.
OUR BENEFITS
We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who've met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic's commitment to customer service, it's no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.
We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.
Benefits
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Sick Leave
  • 401(k)
  • Paid Time Off (PTO)
  • Competitive Pay Plans
  • Employee Discount purchase program
  • Employee Assistance programs
  • Employee Referral Program

Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)
Looking for a candidate who can work 4 Weekdays and Saturday

Apply