Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when ... 1 Customer Service Analysts should possess excellent customer service skills, problem-solving ...
Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when ... 1 Customer Service Analysts should possess excellent customer service skills, problem-solving ...
Technical Service Analyst
Columbia, MD · On-site
We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical ... Provide Tier 1/Tier 2 technical support for end users * Troubleshoot Windows, Microsoft 365 ...
Technical Service Analyst
Columbia, MD · On-site
We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical ... Provide Tier 1/Tier 2 technical support for end users * Troubleshoot Windows, Microsoft 365 ...
Financial Analyst II
Fort George G Meade, MD · On-site
... subscription services support, and implementation activities in support of the network ... The Financial Analyst 2 uses data from multiple reports, including General Fund Daily Status of ...
Financial Analyst II
Fort George G Meade, MD · On-site
... subscription services support, and implementation activities in support of the network ... The Financial Analyst 2 uses data from multiple reports, including General Fund Daily Status of ...
Financial Analyst II
Fort George G Meade, MD · On-site
$95K - $110K/yr
... subscription services support, and implementation activities in support of the network ... The Financial Analyst 2 uses data from multiple reports, including General Fund Daily Status of ...
Quick apply
Financial Analyst II
Fort George G Meade, MD · On-site
$95K - $110K/yr
... subscription services support, and implementation activities in support of the network ... The Financial Analyst 2 uses data from multiple reports, including General Fund Daily Status of ...
Customer Service Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$33.15 - $44.85/hr
Yes Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful ...
Customer Service Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$33.15 - $44.85/hr
Yes Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful ...
Program Analyst II
Springfield, VA · On-site
$115 - $120/hr
The Program Analyst II will provide procurement and supply chain auditing for the Bureau of ... agency customers. * Provide technical guidance and recommendations on allowable costs ...
Program Analyst II
Springfield, VA · On-site
$115 - $120/hr
The Program Analyst II will provide procurement and supply chain auditing for the Bureau of ... agency customers. * Provide technical guidance and recommendations on allowable costs ...
Program Analyst II Type: Full Time Location: Ballston, Virgina Overtime Exempt: No Reports To ... Service Control Officer for Code 53. * Other duties as assigned. Knowledge, Skills, and Abilities ...
Program Analyst II Type: Full Time Location: Ballston, Virgina Overtime Exempt: No Reports To ... Service Control Officer for Code 53. * Other duties as assigned. Knowledge, Skills, and Abilities ...
Program Analyst II
Arlington, VA · On-site
Program Analyst II will assist in the planning and execution of S&T initiatives by conducting ... Service Control Officer for Code 53.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs)
Quick apply
Program Analyst II
Arlington, VA · On-site
Program Analyst II will assist in the planning and execution of S&T initiatives by conducting ... Service Control Officer for Code 53.Other duties as assigned.Knowledge, Skills, and Abilities (KSAs)
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
Posted today
Quick apply
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
Posted today
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
New
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
New
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
New
Program Analyst II
Falls Church, VA · On-site
USFS was founded in 2010 and provides financial management, acquisition management, program management, and data analytic support services to federal and state governments. Program Analyst II - Navy ...
New
Technical Service Analyst
Columbia, MD · On-site
We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical ... Key Responsibilities Provide Tier 1/Tier 2 technical support for end users Troubleshoot Windows ...
New
Technical Service Analyst
Columbia, MD · On-site
We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical ... Key Responsibilities Provide Tier 1/Tier 2 technical support for end users Troubleshoot Windows ...
New
Policy Analyst II
Washington, DC · On-site
$70K - $80K/yr
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service. * Strong ...
Policy Analyst II
Washington, DC · On-site
$70K - $80K/yr
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service. * Strong ...
Policy Analyst II
Washington, DC · On-site
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service.Strong ...
Quick apply
Policy Analyst II
Washington, DC · On-site
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service.Strong ...
Policy Analyst II
Washington, DC · On-site
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service. * Strong ...
Policy Analyst II
Washington, DC · On-site
The Policy Analyst II may also represent CSG constituents in external forums. This specific ... Steadfast commitment to providing CSG members with timely, effective customer service. * Strong ...
Forensic Analyst II
Fairfax, VA · On-site
Forensic Analyst II AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... customer experience, and financial services to solve government mission challenges, enabling ...
Forensic Analyst II
Fairfax, VA · On-site
Forensic Analyst II AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... customer experience, and financial services to solve government mission challenges, enabling ...
Management Analyst II
Washington, DC · On-site
$100K - $129K/yr
The Management Analyst II/Grants provides administrative and operational support in the ... customer service skills with the ability to build and maintain relationships with internal and ...
Management Analyst II
Washington, DC · On-site
$100K - $129K/yr
The Management Analyst II/Grants provides administrative and operational support in the ... customer service skills with the ability to build and maintain relationships with internal and ...
Financial Analyst II
Columbia, MD · On-site
$75K - $85K/yr
Orano TN is seeking a Financial Analyst II, responsible for billing milestones on fixed price ... Issue approved invoices with necessary supporting documents to customers via e-mails or submission ...
Financial Analyst II
Columbia, MD · On-site
$75K - $85K/yr
Orano TN is seeking a Financial Analyst II, responsible for billing milestones on fixed price ... Issue approved invoices with necessary supporting documents to customers via e-mails or submission ...
Governance Analyst II
$102K - $125K/yr
Governance Analyst II Position Type: Full time Non-exempt Offsite (work in-office based on business ... Dedicated to excellent customer service * Ability to communicate effectively, verbally and in ...
Governance Analyst II
$102K - $125K/yr
Governance Analyst II Position Type: Full time Non-exempt Offsite (work in-office based on business ... Dedicated to excellent customer service * Ability to communicate effectively, verbally and in ...
System Analyst II
Silver Spring, MD · On-site
The System Analyst II will work closely with NOAA technical managers, cartographers, and system ... support services to federal government customers. Bridgecross is an Equal Opportunity Employer.
New
System Analyst II
Silver Spring, MD · On-site
The System Analyst II will work closely with NOAA technical managers, cartographers, and system ... support services to federal government customers. Bridgecross is an Equal Opportunity Employer.
New
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$17.50/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
Job description
Transparency matters! While we’re not actively hiring for a Tier 1 Customer Service Analyst at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.
Responsibilities:Â
The Tier 1 Customer Service Analyst will:
- Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email
- Accurately document and report all incidents and service requests received
- Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required
- Provide desk-side visits to end users if remote assistance is not possible or effective
- Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes
- Follow up with task owners to ensure tasks are completed prior to a new employee's start date
- Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed
- Image and re-image new and repurposed PCs
- Perform light technical writing and data entry, and assist with documentation management and updates to support internal processes and knowledge base articles
- Work on-site daily with the government customer and HumanTouch leadership
- Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday
Work Experience Requirements
Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.
Other Requirements
- High School Diploma or GED
- Strong verbal and written communication skills
- Authorized to work in the United States
- Ability to pass a Moderate Background Investigation
- Ability to pass a SAMHSA Drug Screening test
Additional Education, Certifications, or Experience Required
- Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role
Benefits:Â
- Medical, Dental and Vision CoverageÂ
- 401(k) MatchingÂ
- PTO
About Executive One Holding
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
McLean, VA, US
Year founded
2014