ZipRecruiter

Log In

1

Customer Service Account Manager Jobs in Iowa (NOW HIRING)

Winter Services

Account Manager

Cedar Rapids, IA · On-site

The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer ...

Winter Services Inc

Account Manager

Cedar Rapids, IA · On-site

The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer ...

Dayton Freight Lines

Account Manager

Council Bluffs, IA · On-site

$60 - $90/hr

About the Account Manager Role Ready to take the driver's seat in your career? As an Account ... Partner with operations and service teams to create smooth, reliable customer experiences. * Stay ...

New

Dayton Freight

Account Manager

Council Bluffs, IA

About the Account Manager Role Ready to take the driver's seat in your career? As an Account ... Partner with operations and service teams to create smooth, reliable customer experiences. * Stay ...

Dayton Freight

Account Manager

Council Bluffs, IA · On-site

About the Account Manager Role Ready to take the driver's seat in your career? As an Account ... Partner with operations and service teams to create smooth, reliable customer experiences. * Stay ...

Dayton Freight

Account Manager

Council Bluffs, IA · On-site

About the Account Manager Role Ready to take the driver's seat in your career? As an Account ... Partner with operations and service teams to create smooth, reliable customer experiences. * Stay ...

previous page

Showing results 41-60

All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Iowa

Customer Service Account Manager information

See Iowa salary details

$24.4K

$44.5K

$70.4K

How much do customer service account manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service account manager in Iowa is $44,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,800.00 and $50,700.00 per year, depending on experience, location, and employer.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

How much does a customer service account manager get paid?

The average salary for a customer service account manager typically ranges from $45,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in larger companies, and some roles may include bonuses or commissions based on performance.

What is the role of a customer service account manager?

A customer service account manager is responsible for maintaining and strengthening relationships with clients, ensuring their needs are met, and resolving issues promptly. They often coordinate between the client and internal teams, utilize CRM tools, and aim to improve customer satisfaction and retention.

What are popular job titles related to Customer Service Account Manager jobs in Iowa?

For Customer Service Account Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Customer Service Account Manager jobs in Iowa look for?

The top searched job categories for Customer Service Account Manager jobs in Iowa are:

What cities in Iowa are hiring for Customer Service Account Manager jobs?

Cities in Iowa with the most Customer Service Account Manager job openings:

Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,456 per year, or $21.4 per hour.

Account Manager

Winter Services

Cedar Rapids, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We are seeking an experienced and highly motivated Account Manager to join our dynamic team. The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer accounts that are transitioned from General Manager. They will assist with snow removal, landscaping maintenance/enhancement projects, ensure high-quality service delivery, and foster long-term relationships with customers.
DUTIES & RESPONSIBILITIES:
  1. Work with General Manager to transition and onboard new customers to your area.
  2. Serve as the primary point of contact for existing and newly assigned customer accounts.
  3. Responsible for all assigned snow and/or landscape/lawn customer renewals, which are to be managed through the renewal process within the Company's CRM (Salesforce)and General Manager.
  4. Identify solutions to expand services with landscape and snow removal customers.
  5. Identify property enhancement projects based on customer's property needs/priorities
  6. Partner with General Manager/Operations Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed).
  7. Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basis.
  8. Record all enhancement proposals within the company's CRM (Salesforce) daily to ensure an active and up-to-date enhancement pipeline.
  9. Provide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levels.
  10. Prioritize all enhancement projects for each customer's property to focus on the greatest need for the highest impact.
  11. Coordinate and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are met.
  12. Work with Operations Manager to schedule crews and allocate resources efficiently.
  13. Conduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenance.
  14. Clearly communicate with senior management on account status, project progress, and financial performance.
  15. Assist customers with their year-round budget planning (as needed).

Teamwork & Customers:
  1. Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that customer needs are met.
  2. Ensure all services related to landscape/lawn and snow removal meet or exceed industry standards and customers' expectations.
  3. Conduct regular quality control checks and resolve any issues promptly.
  4. Address and resolve customer concerns or issues related to landscape/lawn and snow removal operations in a timely and professional manner.
  5. Build and maintain strong, long-term customer relationships through regular communication and personalized service, ensuring continued customer retention.
  6. Attend customer entertainment events/activities as needed to help facilitate enhancement sales goals and meet annual company sales/profitability objectives.

Internal Knowledge:
  1. Utilize all CRM tools.
  2. Learn, understand and adhere to the existing enhancement sales process.
  3. Learn all facets of the aggregate business to ensure an understanding of all roles and functions within the company.
  4. Sell enhancement work that is both executable and profitable.
  5. Ensure adherence to safety standards and environmental regulations.
  6. Adherence to Company administrative policies, procedures and business ethic codes.
  7. All other duties as assigned.

QUALIFICATIONS:
  • High school diploma or G.E.D. equivalent required. Advanced degree preferred.
  • Strong knowledge of landscaping/lawn services, including design, maintenance, irrigation, and horticulture.
  • Proven track record of managing customer accounts and successful project delivery.
  • Excellent communication, time management, and organizational skills.
  • Superior interpersonal skills with the ability to build rapport with customers and teams.
  • Proficient in project management and budgeting.
  • Ability to multi-task and work with pressures of deadlines.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)
  • Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
  • Ability to work with General Manager, Operations Team, and Senior Leadership.
  • Goal oriented, strong collaborative mindset
  • Strong value system (i.e. integrity, honesty)
  • Bilingual in Spanish a plus
  • Valid Driver's License required
  • Ability to perform site visits, walk on uneven terrain and inspect landscaping projects.
  • Ability to lift and carry up to 50 pounds.

BENEFITS:
  • Competitive salary based on experience
  • Medical and dental and vision insurance benefits
  • Company-sponsored Group Term Life & Short-Term Disability insurance
  • 401k retirement plan with company match
  • Paid vacation and holidays

Greg's Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.

Apply