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Customer Service Account Manager Jobs in Indiana

Trane Technologies plc

Account Manager

Fishers, IN · On-site

When not directly interacting with customers; collaborate with colleagues in your office. What's in it for you: Trane Technologies is hiring a Service Account Manager in Fishers, IN. As a Services ...

Gaylor Electric

Service Dispatcher

Westfield, IN · On-site

$17.75 - $23.75/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

gaylor

Service Dispatcher

Carmel, IN · On-site

$18.50 - $24.75/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

gaylor

Service Dispatcher

Westfield, IN · On-site

$17.75 - $23.75/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

gaylor

Service Dispatcher

Noblesville, IN · On-site

$17.25 - $23.25/hr

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians ...

GardaWorld

Security Account Manager

Carmel, IN · On-site

$61K/yr

Step into the Dynamic Role of Security Account Manager at GardaWorld! Join our dynamic team as a ... Excellent at written and verbal communication, customer service, and project management. GardaWorld:

GardaWorld

Security Account Manager

Carmel, IN · On-site

$61K/yr

Step into the Dynamic Role of Security Account Manager at GardaWorld. Join our dynamic team as a ... Excellent at written and verbal communication, customer service, and project management. GardaWorld:

Premier Packaging

Account Manager

Indianapolis, IN · On-site

The Account Manager is a key customer-facing role responsible for supporting and growing Premier ... Strong customer service orientation with the ability to build and maintain long-term client ...

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All JobsCustomer Service Account JobsCustomer Service Account Manager JobsCustomer Service Account Manager Jobs in Indiana

Customer Service Account Manager information

See Indiana salary details

$24.7K

$45K

$71.4K

How much do customer service account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service account manager in Indiana is $45,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $51,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Account Manager vs Customer Support Specialist?

AspectCustomer Service Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer relationship managementBasic customer service training, technical knowledge often preferred
Work EnvironmentClient-facing, account management, strategic planningSupport center, technical troubleshooting, direct customer interaction
Employer & IndustryBusinesses with client accounts, B2B and B2C sectorsCustomer service departments across various industries

The Customer Service Account Manager focuses on maintaining client relationships, strategic account growth, and personalized service. In contrast, the Customer Support Specialist handles technical issues, troubleshooting, and resolving customer inquiries. Both roles require strong communication skills, but the Account Manager emphasizes relationship management, while the Support Specialist concentrates on technical support and problem-solving.

What are the key skills and qualifications needed to thrive as a customer service account manager?

To thrive as a Customer Service Account Manager, you need strong communication, problem-solving abilities, and a background in customer relationship management, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce, ticketing systems, and data analysis tools is typically required. Exceptional interpersonal skills, attention to detail, and effective time management make someone stand out in this position. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving customer satisfaction and retention.

What does a customer service account manager do?

A Customer Service Account Manager acts as the main point of contact between a company and its customers, ensuring their needs and concerns are addressed efficiently. They manage client accounts, resolve issues, and work to build strong relationships to foster loyalty and satisfaction. Their role often includes coordinating with internal teams to deliver solutions, tracking service performance, and identifying opportunities to upsell or renew services. Strong communication, problem-solving, and organizational skills are essential for success in this position.

How does a customer service account manager typically collaborate with sales and technical teams to resolve client issues?

Customer Service Account Managers often act as a bridge between clients and internal teams such as sales and technical support. When a client raises a concern or request, the account manager communicates the specifics to the appropriate department, ensuring that the client’s needs are clearly understood and addressed promptly. They frequently coordinate meetings, share updates, and follow up on action items to guarantee timely resolution. This cross-functional collaboration not only helps in solving issues efficiently but also strengthens client relationships and provides opportunities for upselling or cross-selling relevant solutions.
What are the most commonly searched types of Customer Service Account jobs in Indiana? The most popular types of Customer Service Account jobs in Indiana are:
What are popular job titles related to Customer Service Account Manager jobs in Indiana? For Customer Service Account Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Account Manager jobs in Indiana look for? The top searched job categories for Customer Service Account Manager jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Account Manager jobs? Cities in Indiana with the most Customer Service Account Manager job openings:
Customer Service Account Manager jobs near you
Infographic showing various Customer Service Account Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,038 per year, or $21.7 per hour.

Customer Service Representative(Account Management)

Precoat Metals

Portage, IN • On-site

$14.75 - $20/hr

Other

Posted 16 days ago

Job description

Company Description
Since 1961, Precoat Metals (www.precoat.com) has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Portage, IN facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
  • Generate new & repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
  • Accurately process customer transactions such as orders, quotes or returns
  • Provide accurate information regarding scheduling and availability of items
  • Obtain and provide accurate information relating to shipment dates and expected date of delivery
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
  • Remain current on consumer preferences, changes in local codes and product developments
  • Setup and maintain customer files
  • Identify trends in customer satisfaction or dissatisfaction
  • Manage time effectively, meet personal goals and work effectively with other members of the team
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
  • Follow company policies and procedures
  • Present a professional image at all times to customers and vendors
  • Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
  • Complete contact activity reports
  • Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
  • Must be able to work in a team-oriented, fast-paced, sales environment
  • Provide track record of consistently achieving or exceeding goals
  • Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
  • Superior customer service & selling skills.
  • Superb communication and interpersonal skills
  • Strong organizational skills with the ability to prioritize & multi-task
  • Detailed oriented & able to work independently
  • Customer focused with exceptional telephone sales ability

Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
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